Guest Houses in Gakenke

"Exceptional customer service! I highly recommend "

"After reading how in the ghetto's in Africa, you have to be careful if you are white. We decided it was near airport as stated, but in a shanty town that was with even driving 10 minutes off the main road. There were no restaurants near, if we went out, we would have had to have an escort. The young woman in charge looked at us as if we were strange due to the fact, after seeing the location, we backed out of staying in the motel. It was the best home or business in the area that we saw. But...

"It was NO way a 3-Star hotel. "

"This property is not serious. I had a long flight and when I arrived to the property late at night almost 2am they told me they had no more rooms Available. I had to go somewhere else and hunt for a room. Not only that they never gave me back my refund I had to wait almost a month after long disputes with them and Expedia in order to get my money back. If your a person or family coming from long distance I highly recommend you staying somewhere else not here. The owner is not serious "

"Everything was perfect and the room are big enough,they feed you and they are friendly, the only issue was make sure that you don’t pay online when you booking because I don’t know where the money goes, we had to pay again at the hotel and claim your money back which doesn’t make any sense, ather than that it’s perfect for the price "

"Staff were very helpful and organised taxis etc. Room was large , bed comfortable and had good wifi. There was a bar and restaurant although I did not dine there. "

"The property is well maintained and conveniently located just a short walk from the Musanze bus terminal. The staff is friendly, knowledgeable and very helpful. The food prepared by the guest house cook was excellent! Our only concern was the lack of hot water in the shower, but that may have been due to the fact that we didn't know to plug in the water heater."

"A clean and comfortable place to stay with helpful staff"

"The place and hotel room is generally clean. But the room can become stuffy easily. The staff are very friendly and helpful. Good value for money considering the price."

"Nightmarish experience. I was traveling with a friend who wanted his own room. We booked this hotel at the last minute as it was close to the NP HQs. We arrived at 7 pm to find no front desk, just a bar area that was manned by a young lady who stated that we couldn’t stay as the owner had not been paid. Then the owner called stating that it was late so we could stay and that payment could be discussed in the morning. The hotel did not have wifi as advertised, there was no running or hot water...