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"Very pleasant experience."

"Best location, directly across from Essen Central Station. Excellent breakfast bar and clean rooms with crisp white linens. Novum has done a good job keeping up a hotel I first visited more than 40 years ago. "

"The hotel is in great shape, though the cleanliness can use tightening up. The best part about my stay was the Front Desk Staff. Eva was special when I checked in and the young lady working on the morning shift was pleasant. She gave me a great impression that the staff enjoy working there. And that's what hotel experiences should be."

"It was very clean and staff was friendly."

"We stayed here during our whirlwind tour of Europe. Very nice and clean, and probably the best hotel we stayed at during our trip. Would definitely stay here again. Friendly staff, great food, comfortable and spacious room. No complaints at all."

"Es hat uns sehr gut gefallen, sauber, schönes Bett. An der Rezeption ging es auch zügig. Wir kommen wieder!"

"parking was good staff very pleasant short walk in to centre"

"The hotel was easy to find and parking next to hotel. The receptionist claimed that I had to pay for the room, which I denied. As I had a long I decided to pay. In the morning I raised question with receptionist and after she made further inquiries they agreed to refund the payment"

"Very well-connected / near tram stops and shopping. Once I had learned how to open the door I was all set. "