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"The owner/manager is super friendly and helpful. "

"The Royal Palm offers a truly immersive Galápagos experience—set inland on a stunning 100 acre property, far from the touristy feel of the ports. Recently under new ownership, the property is being refreshed: rooms are spacious and renovated, the pool has been redone, and quiet renovations are underway, including apparently a unique lava tunnel spa. Some exterior areas still need attention, but the overall feel is serene and authentic. Service is top-notch and boutique-level, with attentive, personalized touches throughout. A special thank you to Gustavo, the ever-present and gracious manager. The restaurant is excellent, with a warm team—Rita made us feel at home and remembered our names. Breakfasts are fresh, varied and awesome. Excursions can be organized by the hotel and work seamlessly. Duncan gave us a deep dive into the island’s geology and ecology, while Maritza kept our 8–14-year-olds fully engaged with her energy and knowledge. Boat tour days were a highlight—fantastic snorkeling, incredible island views, and a surprisingly gourmet chef onboard (kudos)! The boat crew was kind and professional. Guide quality, however, faltered which was disappointing. Overall, The Royal Palm is a peaceful, character-rich base for a Galápagos trip—elevated by excellent service, comfort, and nature. "

"Very nice boutique hotel tucked away from the main street. The staff are very friendly. "

"Captain Max B & B is great. Located in a quiet area but only a few blocks from the center of restaurants, shopping, and the pier. The amenities are great like all day coffee/tea bar, filtered water, a safe in the room, and a carafe of drinking water in your room. The place is spotlessly clean and the staff is helpful and friendly. My only regret was that I couldn’t stay longer. This place is good value for the price. It is a must stay place if you are in Puerto Ayora."

"The pool and hot tub areas were amazing!! Beautiful property!! Wonderful location. Great for families."

"I appreciated the friendly, helpful staff. Breakfast each morning was very filling, with eggs, toast, fruit, yogurt/granola, coffee/tea, and fresh juice. The property is conveniently located a few minutes walk from the center of town, and seemed quieter than the accommodations on Charles Darwin Ave. "

"Great location right on the water. Friendly staff, nice rooms, food was great! Would highly recommend! "

"The best place to stay! The staff were always helpful and they helped me keep my reservation when flight was not able to happen at last minute. They kept rooms cleaned phenomenally everyday. I did not want to leave. The location to downtown and harbor was excellent yet far enough from the noise! Never miss a chance to stay there!"

"We had a wonderful stay at this hotel. The location was perfect, making it easy to explore the area. The staff were exceptionally friendly and helpful, always ready to assist with any questions or requests. The service was top-notch, and they made us feel welcome throughout our stay. For a fee, they conveniently arrange transportation to and from Baltar Airport, which made our trip even smoother. Additionally, they provide free clean cold/hot drinking water and coffee for guests downstairs, which was a nice touch. We would definitely recommend this hotel to anyone looking for a comfortable and convenient place to stay!"