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"Extremely nice staff. Room was comfortable and clean. "

"Our stay at the hotel was incredible. Waking up to the stunning golf course view was truly delightful. All the staff were exceptionally friendly and welcoming. If you’re visiting Karuizawa by car, I would highly recommend this hotel without hesitation."

"Very good!"

"Good location"

"A lovely hotel and a really good stay. "

"Used this hotel to break up a long journey. Staff all excellent and the onsen was really good."

"Great with 3 people "

"Enjoyed our one night stay here. Booked one hour private onsen and thoroughly enjoyed the privacy and waterfall scene. Also did the public onsen and enjoyed it as well. Yukata clothing and towels are provided. Excellent service and a sense of luxury even though the hotel itself is dated. Good breakfast."

"Grounds and the buildings in general are very beautiful. The furniture is off-putting. Might be trying to create a “Meiji-era” feeling but it’s comes off strange. The use of all the dark colors is not cheery. A more modern touch would improve the experience. Staff were great. Expedia should improve communication about this property though, as we did not make any dinner reservations in advance, it was a bit of an issue. Lucky for us, it wasn’t so busy. We liked both onsen spas and had the most wonderful facial/massage experience."