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"Construction dust"

"Friendly staff, clean, comfortable room, quiet. And comfy mattress! "

"The only bad hotel experience we had in Uganda. Upon arrival, the night receptionist could not find trace of our booking (ok, this can happen) but addressed the situation very disrespectfully. First, by suggesting that we may be liars or in the wrong hotel. When the manager joined us and after again long discussion, he called the IT who drove to the hotel, and who acknowledged it was their mistake not ours. Yet, despite this the manager kept us waiting until the IT solved the problem with hotels.com. All together we waited 1h30 before being allowed to check in and of course they offered nothing, not even a beverage, and barely apologized. After that we were assigned a room but it had only 1 person equipment (we were 2). The room had no windows, and was extremely noisy, with hotel staff yelling in the corridor from 7 am. We were also told we had only 1 breakfast included (not 2) and had to insist to the manager so that he gave both of us breakfast, which was by the way below average. Beside that, the room was clean, correctly equipped, shower was good with hot water and good pression (rare in Uganda). But again no windows.. In short, the hotel is a 5/10 but the incompetence of the manager and the staff makes it a 3/10."

"when we arrived to check in the receptionist made out there was no booking and was not keen to search for it until we produced the email confirmation. "

"This hotel and the way we were treated was very upsetting. When we arrived at the hotel they did not know we were checking in (despite me showing the confirmation email and that I had booked weeks before the check in date). They had to call someone before they gave us a room. When they did give us a room it had very limited electricity, no working AC or fan, and worst of all NO WATER. We asked them what was going on and they told us it was an issue with the pump that night and we could use another room that had running water. We were allowed to use an empty room to shower, but then had to go back to the room we gave us. Then we asked about getting a room with runing water and they said they would have to upgrade us at double what we paid for our room. They assured us the water would be fixed the next day. It was not. They would not upgrade us without a major charge and we didn't get the water. After several days of no water, trying to get ahold of management about the issue, and the staff refusing to do anything to help us we decided to leave. We were booked to stay there several weeks but without water (which was included in the room we booked and paid for) we were not comfortable. As we were leaving they made a passing comment about upgading us to a room with water, but then never actually offered to do that. It was a very upsetting experience. I tried to contact the management numerous times and they never contacted me back. The hotel was a waste of money and upsetting."

"Customer service, clean, room service was free, "

"We love staying at Lillian Towers. The staff is helpful and the restaurant is high quality and tasty food. They would benefit from a few updates, like their air conditioning units. But, we will always return when we are in Uganda."