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"There was an incident of theft unfortunately conducted by the staff. After the manager was informed, he took proactive measures to correct the mistakes and restore our lost money. The lodge offered two free meals to compensate, and the staff was fired. Unfortunately, we also had another incident where two bats flew into our room and mosquitos nets, tried calling the reception desk via what’s app but nobody replied for two hours, then the power was out, the internet was cut. We couldn’t go out...

"when we arrived to check in the receptionist made out there was no booking and was not keen to search for it until we produced the email confirmation. "

"After paying in advance for room and half board (breakfast and dinner), staff insisted that we produce evidence we had paid since their booking agent had not yet transferred the funds we had sent many weeks prior to our stay. Our receipt only showed total paid so we were forced to pay again for dinner for the group. This took hours to resolve and created a bad experience for the entire evening. "

"Customer service, clean, room service was free, "