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"Construction dust"

"The only bad hotel experience we had in Uganda. Upon arrival, the night receptionist could not find trace of our booking (ok, this can happen) but addressed the situation very disrespectfully. First, by suggesting that we may be liars or in the wrong hotel. When the manager joined us and after again long discussion, he called the IT who drove to the hotel, and who acknowledged it was their mistake not ours. Yet, despite this the manager kept us waiting until the IT solved the problem with hotels.com. All together we waited 1h30 before being allowed to check in and of course they offered nothing, not even a beverage, and barely apologized. After that we were assigned a room but it had only 1 person equipment (we were 2). The room had no windows, and was extremely noisy, with hotel staff yelling in the corridor from 7 am. We were also told we had only 1 breakfast included (not 2) and had to insist to the manager so that he gave both of us breakfast, which was by the way below average. Beside that, the room was clean, correctly equipped, shower was good with hot water and good pression (rare in Uganda). But again no windows.. In short, the hotel is a 5/10 but the incompetence of the manager and the staff makes it a 3/10."

"when we arrived to check in the receptionist made out there was no booking and was not keen to search for it until we produced the email confirmation. "

"Customer service, clean, room service was free, "

"We love staying at Lillian Towers. The staff is helpful and the restaurant is high quality and tasty food. They would benefit from a few updates, like their air conditioning units. But, we will always return when we are in Uganda."

"Great room, although no A/C with the built-in fan it was excellent. Service was great and food didn’t take too long!! Great value in Gulu. "