We liked the staff and the walkability to the beach and main streets, easy access to lots of restaurants.
We knew the room was Bali "old style" which we like but the ground floor room C4 we had was not pleasant. There was no duvet, just a top sheet with two awful mismatched, ancient orange blankets. The fridge was old and looked it, the door was rusty and it needed defrosting, just overall it was a grubby room. Not sure what the other rooms were like but the hotel was full so its a popular place.
We had friends that had stayed there previously and they liked it, so maybe COVID has had an impact. Its a shame because its in a fabulous spot and the staff were lovely.
We didn't complain, it is what it is and we had paid when we arrived. If they changed the bedding, cleaned the bathrooms up it would be a gamechange.