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"From arrival all staff were super friendly and helpful. We mentioned at the bar in the afternoon that it was my husband's birthday and much later that evening he was presented with a happy birthday plate with chocolates on it. The food was beautiful, lovely wine and a chilled out ambience in the lounge. Our room was comfortable and quiet."

"Fab location just outside Whitby Town Centre, loads of free parking, hotel was good value for money and clean. Highly recommended. "

"I love staying here. This is my 4th stay. Staff is lovely, rooms are perfect comfortable and it’s great to have the addition of the gym can’t wait to be back"

"Staff were so helpful. Received a free upgrade when we arrived. Only negative was paying £7 per night for parking which we were unaware of."

"Lovely stay. Warm clean quiet room. Easy access into Whitby main area. Sea view."

"Check in was easy and the staff were very friendly. in fact all of the staff were very helpful, friendly but professional. the views were fantastic even when it was a bit cloudy, looking out to Robin Hood Bay when eating breakfast and dinner was a great treat, breakfast on the first morning was buffet style, while morning two was a cooked in kitchen, traditional UK type breakfast, cereals etc were as day one. Dinner was sublime, the choice was limited to other restaurants menus however the pie was make from scratch and the food was hot not just warm as other dining establishments that cost a lot more. The room was very spacious, light, airy and very clean with again very good vistas of the Bay, the bed was very comfy and plenty of space for clothing. however the small disappointment was the size of the bathroom, cramped compared to the room itself. the shower was powerful enough and easy to control the heat, bath was small, there was water damage to the plastic covered mdf bath panel and base, if solid plastic this would not be a problem, there was a light not working and becoming detached from the ceiling. Apparently we should have been informed on checking in that the TV signal was very poor via freeview/terrestial and we should have been using the streaming services? The hotel is going through much needed updated and convertions but never heard any of the work in our room, where the lift is there are items stored there and seems a little run down. would go back tomorrow."

"Excellent, will definitely use again"

"Fantastic place and service! Amazing location, food, and service. Stayed for a night and wouod recommend to anyone "

"We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money "