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InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

Exterior
2 outdoor pools, pool umbrellas
4 restaurants, Italian cuisine
Private beach, white sand, beach umbrellas, beach towels
4 restaurants, Italian cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • On private beach
  • Pet friendly
  • Bar
  • Breakfast available
  • Spa
The price is AED 1,204
AED 1,544 total
includes taxes & fees
27 Jan - 28 Jan

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Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 121 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | View from room

Junior Suite, 1 King Bed, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Reef, Beach Access)

Suite, 1 King Bed (Reef, Beach Access) | Premium bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed (Reef, Beach Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 90 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Reef View with Beach Access)

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Queen Beds (Reef View with Beach Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed, Accessible

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 42 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Sea Facing (Beach Access)

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Queen Beds, Sea Facing (Beach Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Sea Facing (Outdoor Shower)

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed, Sea Facing (Outdoor Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Pool Access

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed, Pool Access

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Sea Facing (Beach Access)

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed, Sea Facing (Beach Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
  • 43 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony

View from room

Premium Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Reef View with Beach Access)

View from room

Premium Room, 1 King Bed (Reef View with Beach Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 45 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 76 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room, 2 Queen Beds, Sea Facing (Outdoor Shower)

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Queen Beds, Sea Facing (Outdoor Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 40 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Pool Access

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Queen Beds, Pool Access

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Room amenity

Classic Room, 2 Queen Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Room amenity

Classic Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 2
  • 1 Twin Bed

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The price is AED 1,717
AED 2,084 total
includes taxes & fees
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About the neighborhood

Map
Carretera A Chankanaab Km 6-5, Cozumel, QROO, 77600

What's nearby

  • Chankanaab Beach Adventure Park - 4 min drive
  • Chankanaab National Park - 6 min drive
  • Dolphin Discovery - 6 min drive
  • Punta Langosta Pier - 12 min drive
  • Cozumel Maritime Terminal - 15 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Puerta Maya - ‬9 min drive
  • ‪Margaritaville - ‬9 min drive
  • ‪Three Amigos Cozumel - ‬8 min drive
  • ‪Pancho's Backyard - ‬8 min drive
  • ‪Bar Mandy - ‬8 min drive

About this property

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

Luxury eco-certified hotel by the sea, rejuvenated in 2023
You can look forward to a terrace, shopping on site, and a garden at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel. This hotel is a great place to bask in the sun with a private beach, scuba diving, and snorkeling. Treat yourself to a sports massage, reflexology, or Ayurvedic treatments at the onsite spa. Be sure to enjoy Italian cuisine and ocean views at the 4 on-site restaurants. Enjoy the gym, as well as activities like volleyball. A playground, a hair salon, and dry cleaning/laundry services are available to all guests.
You'll also enjoy perks such as:
  • Swimming pool with pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), free bicycle rentals, and 2 outdoor tennis courts
  • A beach club on site, 2 outdoor pools, and babysitting (surcharge)
  • Guest reviews say great things the beach locale, helpful staff, and first-rate property condition
Room features
All 221 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with heated floors and rainfall showers
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: USD 28 for adults and USD 14 for children
  • 4 restaurants
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Alfredo Di Roma Trattoria
  • El Caribeño
  • Le Cap Beach Club
  • Faro Blanco

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach club (surcharge)
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Motorized watercraft
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Tennis
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (5709 square feet)
  • Meeting room

Outdoors

  • Beach umbrellas
  • Garden
  • Nature reserve
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator
  • Elevator door width (inches): 39
  • Front entrance ramp
  • Grab bar in shower
  • Shower grab bar height (inches): 16
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 31
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Renovated entire property - September 2023
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Heated floor (bathroom)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 22 per accommodation, per night
The resort fee includes:
  • Internet access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 28 for adults and USD 14 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cozumel Presidente InterContinental
Cozumel Presidente InterContinental Resort
InterContinental Cozumel Presidente
InterContinental Presidente Cozumel Resort
InterContinental Presidente Cozumel
Intercontinental Cozumel
Presidente InterContinental Cozumel
Presidente InterContinental Cozumel Resort
Cozumel Presidente
Presidente Resort Cozumel
El Presidente Cozumel
Presidente Intercontinental Cozumel Hotel Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Presidente InterContinental Cozumel Resort Spa
InterContinental Presidente Cozumel Resort Spa

Frequently asked questions

Does InterContinental Presidente Cozumel Resort Spa, an IHG Hotel have a pool?

Yes, this property has 2 outdoor pools.

Is InterContinental Presidente Cozumel Resort Spa, an IHG Hotel pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

Self parking and valet parking are free at this property.

What time is check-in at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

Check-out is at noon.

Where is InterContinental Presidente Cozumel Resort Spa, an IHG Hotel located?

Located in Cozumel, this beachfront hotel is in a national park and within a 10-minute walk of Discover Mexico Cozumel Park and Arrecifes de Cozumel National Park. Cozumel Butterfly & Botanical Gardens and We B Divin' Cozumel are also within 1 mi (2 km).

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 800 out of 1004 reviews" "
Rating 8 - Good. 139 out of 1004 reviews" "
Rating 6 - Okay. 38 out of 1004 reviews" "
Rating 4 - Poor. 16 out of 1004 reviews" "
Rating 2 - Terrible. 11 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property. Couldn’t be more pleased with our vacation experience!
Stayed 7 nights in Jan 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were great and the staff was extremely friendly and attentive. There was good dining options on site which were reasonably priced. Our TV went out while we were there and the staff brought us a replacement within 10 minutes. Family friendly and safe. Everything in town was a 10 dollar cab ride away.
Stayed 7 nights in Jan 2025

10/10 Excellent

Thi, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in every way. We had a great time and Scuba Du is on site. Can’t ask for more :-)
Stayed 7 nights in Jan 2025

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Intercontinental Presidente in Cozumel. Amazing beach with a reef that was as active as others around the island. The food onsite was stellar and the access to town was quick. My room was spacious and very comfortable. Wish I never left!
Stayed 8 nights in Dec 2024

10/10 Excellent

Savannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Beautiful property and room. We loved our stay and our time at the spa! Very relaxing.
Stayed 2 nights in Jan 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with the best concierge service. Great on site snorkelling with a beautiful pool. Quick taxi ride into town. We had some issues with cleanliness in our room but after informing management, the issue was dealt with and we were sufficiently compensated for the hassle. Would definitely come here again.
Stayed 7 nights in Nov 2024

8/10 Good

Alan Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Paul, Bellevue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice isolated property with excellent beach.
Stayed 9 nights in Dec 2024

10/10 Excellent

Noah Benjamin, New York

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Pool and natural beach surroundings were amazing. Ability to snorkel right out of your room in minutes is a dream.
Stayed 9 nights in Dec 2024

6/10 Okay

Carrie

Stayed 7 nights in Dec 2024

6/10 Okay

Jude Wayne

Stayed 6 nights in Dec 2024

10/10 Excellent

Cami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Badis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but very well maintained property. Quiet and clean with the right amenities. The only issue is its proximity to the a small port (next door) and not very far from where the cruise ships are docked. The water was a little blurry every time we went snorkeling.
Stayed 7 nights in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kaitlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing
Stayed 5 nights in Dec 2024

10/10 Excellent

Mathew, Beverly hills

Stayed 4 nights in Nov 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at the InterContinental Presidente Cancun Resort was overall a fantastic experience, largely due to the incredible service provided by Paola and the concierge team. Paola went above and beyond to ensure my stay was seamless, and her attentiveness truly set the tone for my visit. The food was excellent, and the room was comfortable and well-appointed. However, I would recommend the addition of blackout shades to allow guests the option of sleeping in a bit more comfortably. I did go scuba diving during my stay and opted to hire a private master diver. Unfortunately, this part of my trip was underwhelming. My diver, Eric, wasn’t bad per se, but he could have been far more attentive. It often felt like he was diving for his own enjoyment rather than focusing on creating an engaging and educational experience for me as his guest. I noticed other private dive masters who were far more involved and attentive, and I wish I had experienced that same level of care. In the future, I’ll be sure to ask more questions about who my dive master will be. It was pretty unnerving to constantly have to look around to locate him underwater, as he wasn’t consistently following me or paying close attention. It made me nervous, and while there might have been times when he was watching, it certainly didn’t feel that way. This is an area of opportunity for improvement, and I hope it’s addressed for future guests.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rahman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times. People who work here are really nice and go out of their way to make sure our stay is great. At the front desk, Christina, was really helpful. At the restaurant, Yazmin was always there to greed with a huge smile making sure her people take care of things to perfection. Last but our favorite place has always been the ikal spa facility. Without a doubt, Sandra and her crew there are among the best we have seen traveling internationally. Thank you! Keep things great.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jianyun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are incredibly attentive and goes above and beyond to ensure a memorable stay for guests. This hotel offers a perfect blend of luxury and comfort, with beautifully designed rooms and exceptional amenities.
Stayed 5 nights in Dec 2024

10/10 Excellent

John, Rockford

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s all about the Water! And the food! And the service! The peaceful rest 24/7 means you never want to leave. The staff makes you feel welcome every time you meet one.
Stayed 10 nights in Dec 2024

10/10 Excellent

Anabel

Traveled with family
Liked: Cleanliness, staff & service
Loved it for diving, snorkeling and ocean activities. Not walkable to town which is a great thing but plan to pay taxis. Loved the gym. Great for families and awesome swim beach area for little ones or if you don’t know how to swim. Bring flat shoes, lots of walking on the property from room to amenities.
Stayed 2 nights in Dec 2024

10/10 Excellent

Azahea

Liked: Amenities
Great service. Clean property with .any anenities.
Stayed 3 nights in Dec 2024

10/10 Excellent

Hortencia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Will definitely be back. Highly recommend
Stayed 4 nights in Dec 2024