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Hotelcoz All Inclusive

3.5 star property
Family fun on the beach, with 4 outdoor pools, near Playa San Juan

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Indoor pool, 4 outdoor pools
Deluxe Panoramic , Ocean View | In-room safe, individually decorated, individually furnished, desk
Exterior detail
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot Tub
  • Spa

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top | In-room safe, individually decorated, individually furnished, desk

Premium Sky Top

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, individually decorated, individually furnished, desk

Sky Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View | In-room safe, individually decorated, individually furnished, desk

Garden View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Front of property

El Cozumeleño Beach Resort - All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
7.0 out of 10, Good, (1052)
The price is AED 600
AED 741 total
includes taxes & fees
8 Feb - 9 Feb
El Cozumeleño Beach Resort - All Inclusive

About the neighborhood

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600

What's nearby

  • Cozumel Maritime Terminal - 6 min drive
  • Punta Langosta Pier - 7 min drive
  • San Miguel Church - 8 min drive
  • Stingray Beach - 9 min drive
  • Chankanaab National Park - 15 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬12 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Hotelcoz All Inclusive

All-inclusive family-friendly resort near Playa San Juan
Located close to Maya Heritage Monument, Hotelcoz All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. With a white sand beach, beachfront dining, and free beach cabanas, this resort is the perfect place to soak up some sun. Treat yourself to a sports massage, a facial, or a body treatment at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the gym; other things to do include boat tours, parasailing, and kayaking. In addition to a grocery/convenience store and a free daily manager's reception, guests can connect to free WiFi in public areas.
Other perks at this resort include:
  • 4 outdoor pools and an indoor pool, with a swim-up bar
  • Free self parking
  • Free bicycle rentals, an outdoor tennis court, and airport drop-off service (surcharge)
  • Express check-in, luggage storage, and concierge services
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 251 individually furnished rooms include perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, daily housekeeping, and desks

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Drop-off airport shuttle (surcharge) from 8:00 AM - 4:00 PM
  • Airport shuttle on request

Food and drink

  • 2 restaurants
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Swim up Bar
  • Snack Bar

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkeling
  • Hot tub
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library
  • Newspapers in lobby
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (5381 square feet)
  • Meeting rooms - 4

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Books
  • Games
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Restaurant dining guide
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

Does Hotelcoz All Inclusive have a pool?

Yes, this property has an indoor pool, 4 outdoor pools, and a children's pool. Pool access is from 6:00 AM–11:00 PM.

Is Hotelcoz All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotelcoz All Inclusive?

Self parking is free at this property.

What time is check-in at Hotelcoz All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 60 (subject to availability).

What time is check-out at Hotelcoz All Inclusive?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotelcoz All Inclusive provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 8:00 AM–4:00 PM on request. A fee of USD 40 per person applies.

Are there all-inclusive benefits at Hotelcoz All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Hotelcoz All Inclusive located?

Nestled on the beach, this Zona Hotelera Norte resort is within 3 mi (5 km) of Playa San Juan and Maya Heritage Monument. Punta Langosta Pier and Stingray Beach are also within 6 mi (10 km).

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 75 out of 256 reviews
Rating 8 - Good. 81 out of 256 reviews
Rating 6 - Okay. 44 out of 256 reviews
Rating 4 - Poor. 27 out of 256 reviews
Rating 2 - Terrible. 29 out of 256 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service, amenities
Rooms are big. Right on the ocean. Staff were very friendly
Stayed 7 nights in Jan 2025

10/10 Excellent

Aushara Marie

Traveled with partner
Liked: Cleanliness
Very friendly people!
Stayed 7 nights in Jan 2025

10/10 Excellent

Braydon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Will leave a full review below Here are the pros and cons that I found personally Pros: -Room was clean, tidy and very comfortable -The ocean view was amazing -Buffet was good food and restaurant was amazing -Staff very super friendly and nice -Everything was cleaned regularly (Outdoor pool, chairs, floor, tables) -easy to commute the resort (smaller) - Cons: -Biggest con was the Weather (rainy, windy) -Buffet was a little underwhelming for selection but definitely not terrible (10-16 choices) -Restaurant reservations filled early and before 8am -Resort was an hour and a half walk away from ferry (costed 10USD each way to get there) Stayed for 7 nights, after reading some of the recent reviews I was a bit sceptical. Our room was in great condition and well maintained. The view was amazing and the balcony was a good addition. The food selection was not the the biggest but it was very very good and was cooked very good. They did have a restaurant that was reservations only that were to be made at 8am on that day. The reservations filled up before 8am so you had to be there around 7:15am ish in order to get picks on when you’d like to go. The outdoors area was very well maintained and cleaned every morning, the pool was decent but had some kind of filter issue that is to believe was fixed the last day there. The beach and ocean was fantastic the water was amazing for the first day. Clear and calm with fish swimming around and through your legs in the lower tide.
Stayed 7 nights in Jan 2025

10/10 Excellent

Joshua William, Minneapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! I will be back next year! Definitely worth the money! Had an amazing honeymoon there! Great staff and close to town with taxi available. Safe island and loved the experience! Again we will be back next year!
Stayed 8 nights in Jan 2025

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay! The food was good and the property is beautiful. It is not a 5 star, though it is a small, lovely, quaint property which is super clean. We felt we got a great value for the price paid .I absolutely loved the view from our room and the snorkeling near by was amazing. We will definitely be back! (The older rooms do need new comforters and some rooms need some things fixed or redone)
Stayed 7 nights in Jan 2025

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location for snorkeling. Terrible food.
Stayed 7 nights in Jan 2025

4/10 Poor

Ian

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service
I suppose you get what you pay for but this was an interesting trip as we have been to the El Coz multiple times in the past. They have new management and Omar is one of one let me tell you. Our first night our showerhead fell out of the wall and we had paid for a king bed but was given to doubles, so we requested the correct room or atleast one with a working shower head and he acted like he couldnt be bothered that we were upset with our accomodations at the moment. They did make it right after we argued with him and the staff the next morning but we managed to leave our sons blanket in the old room and when we finally realized a few days later they told us we couldnt do anything about it because we were behind in the "lost and found process" already, whatever that means. So i continued to ask him every day until the moment we left about it and he couldnt be bothered that someone stole my two year olds blanket. i hope whoever has it really needed it. We had someone misplace a cellphone one night and they gave us a run around about that as well as if they were going to keep it for themselves even after she proved it was her cellphone. You used to be able to order multiple snacks/dishes at the pool side and that is no longer a thing, front desk is supposed to inform you of this but they failed to do so. It was very sad to tell some of our friends that we will more than likely NOT be coming back next time.
Stayed 7 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

6/10 Okay

Bryan

Liked: Staff & service
Property is dated and hasn’t updated in the rooms for some time. Food was okay. Mostly it was bland compared to other resorts I have stayed at. Staff was friendly, good snorkeling on site. Some restaurants are within 20 minute walk. Area is safe to walk alone day or night
Stayed 9 nights in Jan 2025

8/10 Good

David Lee

Stayed 6 nights in Jan 2025

8/10 Good

Tonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Jan 2025

6/10 Okay

Nihad

Stayed 7 nights in Jan 2025

2/10 Terrible

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is the 4th time I stayed at this resort The staff is excellent but the food and drinks r not The resort WAS beautiful!!!! The resort has and is one of the most beautiful beaches in Cozumel!!!!! I love coming to Cozumel but will stay at a different resort next year
Stayed 7 nights in Jan 2025

4/10 Poor

Julieta

Stayed 4 nights in Jan 2025

4/10 Poor

Janeen

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property declining was our 6th time here. Food cold very limited options. Had to change rooms as toilet issues and mattress very old and uncomfortable. Probably will not return
Stayed 7 nights in Jan 2025

8/10 Good

Ron S

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff is great. Maintenance is a challenge. Breakfast is fine, but you’ll need to look off-site for a good dinner. .
Stayed 7 nights in Jan 2025

8/10 Good

tammy lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

4/10 Poor

Zoe

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and friendly. However, the place is a run down dump. The room we got was terrible. The shower drain was clogged, the closet door was broken, the air conditioning unit was rattling and poured water out of it, the ceiling tiles were warped and stained, the tile grout was dirty and looked moldy in areas, and the beds were brick hard. It was a terrible accommodation, and we requested a new room and to repair the things wrong, but nothing happened. I will not be staying here ever again and the trip was ruined.
Stayed 4 nights in Dec 2024

6/10 Okay

Chelsey Arlene

Liked: Staff & service
Stayed 6 nights in Dec 2024

6/10 Okay

Sanah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall the property itself was pretty from the outside. The amazing staff is why I’m rating it three stars, they go above and beyond for you. They are very kind and are always happy to see you. But overall there were more problems than not. One, the AC doesn’t go lower than 23.5 degrees Celsius, which is pretty pathetic in my opinion. When your in 28-30 degree weather, you’d want the AC to at least go down to 18/19 degrees. Another annoying feature is the fact that the hot tub is listed as an amenity but it’s cold. When I went to ask them why they listed a hot tub as an amenity but it’s cold, I was told twice that it was cold water tub and that’s how it is. Ok… that’s not a hot tub then and you shouldn’t lie on your hotel listing saying that it’s there. Cups also didn’t seem to be washed very well in the buffet/dining area. Also did not like how moldy the inside of the room was, sink and showers had mold, dirt and grime all in the bathroom floor, room always felt damp. Cleanliness was bad. The smell also really put me off, not sure what it was. The property did have very clear water, but does not justify,a lot of work that needs to be done. I think you could stay somewhere better in terms of the hotel itself. The food also wasn’t the best at the buffet, made us very sick. You can ask the servers and the chef to make you something else off the menu and they will. As I mentioned, staff was incredible but that doesn’t justify me wanting to stay here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deedra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week at Hotel Cozmeleno and enjoyed every minute of it. There was always something to do if we wanted to or we could just hang out and relax. We had the premium sky top room and enjoyed the extra perks that came with it. The food choices were excellent and always available. My favorite thing was the staff who were always friendly and attentive and so many even remembered our names. Victor was our favorite! We will come back again!
Stayed 7 nights in Dec 2024

8/10 Good

Imani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Shannon

Stayed 6 nights in Dec 2024

8/10 Good

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The resort needs renovated.
Stayed 5 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Needs some room fixture upgrades, could have access to rental bikes.
Stayed 7 nights in Dec 2024