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"Superb food. Exceptionally clean. Every member of staff consistently very good or above resulting in excellent customer service. Yoga instructor amazing. Gym good standard. "

"Good holiday, nice and relaxing. Hotel in the perfect location. All staff were very helpful and friendly. Excellent pool area with plenty of sunbeds. Food and drink as expected in the All Inclusive structure. Overall, I would consider returning to this hotel again because of the location. "

"The Staff were very friendly and helpful ..the area and pools were very nice if a little cold in february and especially the 50m pool which was warmer. Other beaches and restaurants were some walk away from hotel so we upgraded to all inclusive which i recommend especially as i have to follow a gluten free diet and restaurants and bars all had a gluten free corner."

"Friendly staff and especially the reception were very welcoming"

"Spent 5 days with teenage daughter and her friend and had a great time. Lovely room and view, super clean, good range of sports activities and good choice of food and drink. "

"Very clean and tidy, perfect way to relax"

"Complex was kept clean,apartment was very clean,reception staff were very helpful,pool bar was very good value.also very close to beaches shops and bars,only downside was wifi was very limited ie poor signal.we have been to this hotel over 10 times and we enjoy the hotel."

"Excellent staff. Loads of outdoor space. Wonderful breakfast."

"We are genuinely puzzled by some very harsh negative reviews. Yes, the hotel could do with some TLC but it needs to be compared to its Canarian competitors in the same price range. And there we find it good value. We again found it clean enough, bedding and towels changed regularly and with plenty to eat, Large rooms with private balconies nearly all with Sea/Pool views. We had a few maintenance issues, all of which were resolved quickly with the longest taking 48 hours. Food included roast joints, many species of fish, stroganoff, lots of salads, fruit etc. Being mid Atlantic, we would particularly encourage people to try all the varieties of fish even if you have never heard of them. Cost a fortune in UK. Admittedly they are not so good at chips. The staff are friendly and helpful, almost family. Sometimes though they are very busy, there can be 800 guests all wanting breakfast at the same time. They cater to guests from all over Europe so not all the staff are English fluent. Pick quieter times and double check they do understand your English. We tend to use a lot of cliches, idioms and sometimes say “can you” when we mean “will you”. Noise pretty much goes by 11.30pm although the Ents team will get louder as the older winter crowd are replaced by the summer families. Yes, the Spa needs some work but closing it would be a big impact on the guests for that month. Unlike mainland hotels, this hotel is nearly full all year round. And a shout out to Ellis"