Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property
Dive into fun with water sports like kayaking or unwind in style by the pool with sun loungers and swim-up bars.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

Exercise/lap pool
Minibar, in-room safe, laptop workspace, blackout drapes
6 bars/lounges, 2 swim-up bars, 2 poolside bars
On the beach, white sand, sun loungers, beach umbrellas
Exterior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Room options

Available filters for rooms
Showing 39 of 39 rooms

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Large | C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Large | B2C-CA)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite (C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swin-up, B2C-US)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Oceanfront (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Oceanfront (B2C-US)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Partial Ocean View (C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Oceanfront (C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (B2C-CA)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Grande, L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Grande, M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Oceanfront (L)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Oceanfront (U)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Swim-Up, L)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, M)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, U)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Oceanfront (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (E)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Sea View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-Up | B2C-CA)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

About the neighborhood

Map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400

What's nearby

  • Playa Mujeres Golf Club - 9 min drive
  • Punta Sam Ferry Terminal - 11 min drive
  • Mujeres Beach - 11 min drive
  • Isla Mujeres Ferry Terminal - 88 min drive
  • Dolphin Discovery - 94 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Isla Blanca - ‬7 min drive
  • ‪So Cal Gourmet Food Emporium - ‬19 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Braza Grill - ‬20 min walk

About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

Upscale all-inclusive property by the ocean
A free breakfast buffet, free water park access, and 2 swim-up bars are just a few of the amenities provided at Hotel Riu Palace Costa Mujeres - All Inclusive. With a white sand beach, sun loungers, and scuba diving, this property is the perfect place to soak up some sun. Indulge in a facial, a manicure/pedicure, and aromatherapy at Renova, the onsite spa. Be sure to enjoy international cuisine at one of the 6 on-site restaurants. Fitness classes are offered at the 24-hour health club; other things to do include boat tours, water skiing, and kayaking. Free in-room WiFi is available to all guests, along with 2 poolside bars and a grocery/convenience store.
You'll also find perks like:
  • 5 outdoor pools with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Limo/town car service, babysitting (surcharge), and beach towels
  • A computer station, barbecue grills, and ATM/banking services
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 670 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and separate tubs/showers
  • Flat-screen TVs with satellite channels
  • Separate sitting areas, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars and 6 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Spaces
  • Zarape
  • Japan
  • Krystal
  • Roma

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Access to nearby outdoor pool
  • Fitness classes
  • Boat tours
  • Evening entertainment
  • Free water park access
  • Full-service spa
  • Kayaking
  • Playground
  • Scuba diving
  • Snorkeling
  • Steam room
  • Water skiing

Family friendly

  • 5 outdoor pools
  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 31.12 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Frequently asked questions

Does Hotel Riu Palace Costa Mujeres - All Inclusive have a pool?

Yes, this property has 5 outdoor pools.

Is Hotel Riu Palace Costa Mujeres - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Costa Mujeres - All Inclusive?

Self parking is free at this property.

What time is check-in at Hotel Riu Palace Costa Mujeres - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Palace Costa Mujeres - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Costa Mujeres - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, aerobics classes, and more.

Where is Hotel Riu Palace Costa Mujeres - All Inclusive located?

Nestled on the beach, this Costa Mujeres property is within 6 mi (10 km) of Playa Mujeres Golf Club, Mujeres Beach, and Punta Sam Beach. Ultramar Ferry Puerto Juárez and El Niño Beach are also within 9 mi (15 km).

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 793 out of 1344 reviews" "
Rating 8 - Good. 302 out of 1344 reviews" "
Rating 6 - Okay. 145 out of 1344 reviews" "
Rating 4 - Poor. 46 out of 1344 reviews" "
Rating 2 - Terrible. 58 out of 1344 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kellyann

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Roksolana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice location, quiet, who are looking for load party’s this is not the place, love it
Stayed 5 nights in Jan 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Ching Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely had the best time ever! I would highly recommend this hotel.
Stayed 7 nights in Dec 2024

8/10 Good

Andrea Kasia

Traveled with partner
Liked: Property conditions & facilities
Rooms, dining area, pool area and beach/ grounds were lovely. Hallways were strangely low end feeling. Almost like an old hospital kind of feeling. Food was just ok, sometimes really good but sometimes not good at all. Buffet for breakfast and lunch with a L.A. crates offered at dinner. Drinks weren’t great either at times, although the staff were pleasant and worked hard and grounds were quite clean.
Stayed 5 nights in Jan 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Kathi

Liked: Cleanliness, staff & service, property conditions & facilities
Pools
Stayed 7 nights in Jan 2025

10/10 Excellent

Houmayoun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort in a quiet area with friendly staff. I would definitely recommend it !
Stayed 6 nights in Jan 2025

6/10 Okay

IGOR, San Jose

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

David, Mason

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed our stay. The room was large compared to other all-inclusives that we've stayed at. Everything was very clean, and there was a lot of attention to detail. The beach area was very private and beautiful, and the waterpark was a nice addition. There were a lot of food options, which was great for our kids. Make sure you show up early in the evening to get a reservation for the restaurants. However, buffet option was always available. Only issues were food was salty and the entertainment could have been better, but this did not necessarily decrease our rating.
Stayed 5 nights in Dec 2024

4/10 Poor

Vishal

Traveled with family
Bad food. Bad rooms, gave us (with a 22 month baby) a room in front of a smoking zone.
Stayed 5 nights in Dec 2024

8/10 Good

Katherine

Stayed 6 nights in Dec 2024

2/10 Terrible

Abhishek

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Maura Magargee

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Food was ok, it was hard to get into the restaurants and every restaurant had, except 2 had a buffet. All of the eating places were very loud, with tables being moved and plates hitting each other. There were no food options on the beach.
Stayed 5 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Drinks and food were great.
Stayed 7 nights in Dec 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff entered our room and gathered our belongings, moved them to another room, without our knowledge or consent. Girl at front desk, lied and denied having a conversation with us. General Manager stood by her side, said we we lying and they did nothing wrong. A simple apology and acknowledgment of the situation would have been appreciated. Luna, the General Manager was a horrible host. Couldn’t even make a meeting that she set on Tim. I had to wait 15 extra minutes.
Stayed 4 nights in Dec 2024

6/10 Okay

Xiaodong

Stayed 4 nights in Dec 2024

8/10 Good

Kenneth wendell

Stayed 4 nights in Dec 2024

8/10 Good

Felitchina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Amon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Volodymyr

Liked: Cleanliness
Stayed 9 nights in Dec 2024