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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
Family-friendly beachfront location with 4 outdoor pools

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Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Property amenity
Property amenity
Aerial view
Lobby
Aerial view

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
The current price is AED 1,222
AED 1,222 total
includes taxes & fees
27 Apr - 28 Apr

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
Separate bedroom
Down duvet
  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
Separate bedroom
Down duvet
  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Premium bedding
Bathrobes
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
2 bedrooms
Down duvet
  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Producers Two Bedrooms Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
2 bedrooms
Down duvet
  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Premium bedding
Bathrobes
  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
Separate bedroom
Down duvet
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
2 bedrooms
Down duvet
  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
2 bedrooms
Down duvet
  • 168 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Producers Three Bedroom Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Premium bedding
3 bedrooms
Down duvet
  • 389 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 4.5 km
  • Mujeres Beach - 15 min drive - 6.2 km
  • Isla Mujeres Ferry Terminal - 86 min drive - 15.2 km
  • Dolphin Discovery - 93 min drive - 20.5 km
  • North Beach - 93 min drive - 15.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Upscale all-inclusive property near Playa Mujeres Golf Club
At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, you can look forward to a free breakfast buffet, a swim-up bar, and a poolside bar. With amenities like a private beach and beach massages, this property is the perfect place to soak up the sun. Indulge in a Thai massage, a manicure/pedicure, and a facial at the onsite spa. The on-site international cuisine restaurant, So Cal Gourmet Emporium, offers breakfast, lunch, and dinner. Fitness classes and yoga classes are offered at the health club; Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has a grocery/convenience store, a terrace, and designer stores on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Beach umbrellas, an elevator, and a gift shop
  • Multilingual staff, coffee/tea in the lobby, and smoke-free premises
  • Tour/ticket assistance, luggage storage, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 648 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Rainfall showers, designer toiletries, and hair dryers
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
7.8 out of 10, Good, 508 reviews
The price is AED 1,682
AED 1,682 total
includes taxes & fees
15 Apr - 16 Apr
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM–8:00 PM.

Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort doesn't offer parking.

What time is check-in at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yes, the property is all-inclusive.

Where is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort located?

This Costa Mujeres property is on the beach, 2.8 mi (4.5 km) from Playa Mujeres Golf Club, and within 6 mi (10 km) of Mujeres Beach and Punta Sam Beach. Ultramar Ferry Puerto Juárez and El Niño Beach are also within 9 mi (15 km).

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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 403 out of 960 reviews
Rating 8 - Good. 217 out of 960 reviews
Rating 6 - Okay. 154 out of 960 reviews
Rating 4 - Poor. 86 out of 960 reviews
Rating 2 - Terrible. 100 out of 960 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort , staff is friendly and accommodating
Stayed 8 nights in Feb 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great family spot
Stayed 5 nights in Feb 2025

10/10 Excellent

Jacquan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort had a good time
Stayed 4 nights in Jan 2025

10/10 Excellent

Parker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Family really enjoyed everythibg
Stayed 7 nights in Feb 2025

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience here was great! Clean room,tasty various food, lots of activities,great staff
Stayed 7 nights in Feb 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment and staff. Amenities are plenty.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ashleigh Saucier

Liked: Cleanliness, staff & service, property conditions & facilities
My family of four (14y/o and 12y/o) had a nice vacation! Expedia benefits give you Concierge service. Our concierge, Itai, was extremely helpful. He gave us a property and room tour at check-in, helped us get the dinner reservations we wanted, and quickly took care of any in-room requests that we had. The resort is beautiful and well maintained. Staff was friendly and helpful. The Tepanyaki was our favorite restaurant, and the other food was good as well.
Stayed 5 nights in Mar 2025

10/10 Excellent

warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new feel. Good food options. Beach was great. Pool was great. A few too many 18 year olds getting hammered at pool and bar (spring break). Other than that. I would recommend this place.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids
Stayed 5 nights in Feb 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Octavio I, our butler, was fabulous. Our favorite place to go.
Stayed 5 nights in Feb 2025

8/10 Good

Celeste

Liked: Cleanliness
Too big and very long lineups but overall nice experience
Stayed 7 nights in Feb 2025

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Kinda commercialized, dull, and boring.
Stayed 2 nights in Mar 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About as expected. Has all the amenities and friendly, welcoming staff. Food is much better in the restaurants than the buffet and reservations are difficult to come by. Luckily, our booking through Expedia gave us a concierge at the resort named Luis who was a fantastic help and made our trip so much better by helping with booking restaurants and checking in with us throughout our stay. Thanks Luis!
Stayed 7 nights in Mar 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Very happy with our stay, and the personal agents Fanny, Octavio and Enrique were excelent
Stayed 4 nights in Jan 2025

8/10 Good

Prince

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting entertainment
Stayed 3 nights in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great family vacation at PH. Had all the usual things form an all inclusive but staff were very good, entertainment/activities and ammentites were solid for what you pay. We upgraded to the stars package and having our concierge service with Andy and Dorian was hugely worth it. Booked all our dinners, went out of their way to make sure everything went well and followed up. Very proactive and very friendly and very accommodating. Not sure if it was because of the starz but all staff seemed very wanting to help and proactively asking if anything can do. Highly recommend for a new quick family vacation.
Stayed 7 nights in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well organized, entertaining, clean , neat, Lots happening through the day but quiet when it’s time to sleep
Stayed 4 nights in Mar 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service provided by Gael and Alma. They do a great job to make your stay very pleasant, they make the difference. They had a lovely touch for my son's birthday that I will never forget. If you are a guest who books through Expedia, you have many advantages.
Stayed 2 nights in Mar 2025

4/10 Poor

KAREN

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Slow bad service for that high price
Stayed 6 nights in Mar 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of stuff for kids to do. Burger was good and steak house was awesome. Raining on our trip but still plenty of things to do.
Stayed 3 nights in Jan 2025

2/10 Terrible

Celeste Alejandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our safe was tempered with
Stayed 7 nights in Feb 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family vacations in Planet Hollywood was truly unforgettable, thanks to the incredible team. From the moment we arrived, it was clear that every aspect of the resort was created with families in mind, offering both luxury and comfort while catering to guests of all ages. The resort was also ideally located with high lights on the dining experience. The restaurants had diverse menus with delicious options for both kids and adults.
Stayed 4 nights in Jan 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good kids activities
Stayed 4 nights in Jan 2025

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
The bartending staff was not friendly at all. They would only wait on you if you had money out to tip. They are all old and don’t interact with the guests at all. They are all grumpy and it doesn’t seem like they want to be there. The facility itself is old and outdated.
Stayed 5 nights in Mar 2025

10/10 Excellent

Pamela Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Our expedia representative at the property, Luis, was amazing! He reponded quickly to text requests to help secure dining reservations. The property was beautiful with all room balconies facing into the central area, no bad views! The lazy river was excellent.
Stayed 3 nights in Jan 2025