Find Hotel with a Concierge in Colon

"I've booked for two nights. At arrival they couldn't find our reservation to begin with. After waiting for 45 minutes the gave us a key to a room on the 1 floor. My room was the last on the corridor who was/in service. The other rooms after my room were out of service and there were safety shoes outside the room next to the open doors. In the corridor to my room ware a lot a bags with food leftovers in there corner. They stayed there for more than 30 hours. Thats how long we manage to stay...