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"Accommodation, food and staff were all incredible! It made a perfect end to our Christmas break and we'll definitely be visiting again."

"Lovely little hotel in a beautiful area. Brilliant breakfast in the morning too. "

"Absolutely loved our trip for valentines weekend, the place was lovely and staff super helpful and friendly. Room was clean, our only gripe that while the bed was comfy, the base of the bed had seen better days and was incredibly squeaky with the slightest movement. Not good for a valentines getaway, but rheres always got to be something. Informed the staff and they said they'd ask the cleaner to check it out. I would highly recommend Lamb and Flag for a stay, and at the time of this review. They are dog friendly. "

"What an amazing hotel! Stumbled upon it by accident and I’m so glad I did, I slept so peacefully in the magnificent bed. The whole place has been decorated beautifully and maintained the character of the building! "

"Excellent breakfast "

"Love the Metropole.. the staff are excellent especially Spencers Brasserie staff .. food fabulous .good menu and very attentive staff. Lovely spa facilities .. good bed linen .. could do with better coffee in rooms and biscuits, also no non alco cocktails in bar.. but still had the best of times"

"Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night. "

"We had a wonderful welcome and lovely meal in the evening. We cannot fault how the Pilgrim hotel looked after us- thank you all of you. "

"The room I stayed in in this beautiful building was possibly one of the most beautiful I have ever stayed in. However when it came to the service of the staff there was a lot left to be desired... and this was in no means the fault of the staff of which there were only two... to run the bar and service the needs of the guests. I did feel that it was odd that every time I called the hotel before arriving that there was never anyone manning the phone, but regardless we were not put off. If I was to visit again, I would want to know that I wouldn't have to wait at an empty bar for 12 minutes before being served (I know the 2 staff, one of which was a trainee) were busy with the dining but at £270 a night, that isn't good enough and not my problem... I don't wish to seem petty but lots of other short comings occurred like being first into the dining hall and one of last to have our order taken, waiting until the end of our starter before our drinks arrived and taking far too long to reseat us when my wife couldn't read the menu because of the dim light. I get that there was only two staff and there were 10 couples in the dining room but this is a failing from a managerial point of view which I definitely didn't expect from such a seemingly highbrow establishment. "