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"Spacious and comfortable rooms. Good Leisure facilities and very nice restaurant. "

"Great modern room "

"We upgraded to the Grasmere room for a bit extra cost. Fabulous uninterrupted views over the river to the cathedral.superbly comfortable bed. Conrollable heating and windows that open. Complete peace and privacy- Perfect staff throughout. A coutesy shuttle bus to town We recommend this hotel!"

"Radiator not on in room& couldn’t actually get it going "

"I lm glad I up graded the view was beautiful the room Was lovely I would deafinty stay again staff were so friendly "

"Scenic location on the river. Close to walk to cathedral and the high street. Were upgraded to a spacious room. Staff very friendly and helpful. Good breakfast."

"Very enjoyable and no problems "

"Very nice hotel. The staff were friendly and very helpful. Check in and out was quick. The room was very large as was the bathroom "

"We loved our 2 night stay here, the restaurant was great (unfortunately couldn’t get a booking at Yu Pan Asian) and we loved that the outdoor pool was heated for swimming in winter. The spa facilities do get extremely busy and noisy on Saturday but Friday evening and Sunday it was really pleasant to use. Our massage treatments were amazing, very relaxing. We stayed in a Heritage double room, very comfortable and with lovely personal touches to the room. Could use a few hooks by door for big winter coats and a place to store shoes and better pillows. Service was overall very good, extremely friendly staff. It did seem that some staff were not as well informed as others as when we enquired about a few things, we got mixed answers but nothing major - like I said everyone was extremely professional and friendly. We were recommended good local walks, the grounds of the hotel are lovely too. Would definitely recommend this hotel and we can’t wait to come back. "