Hilton Chicago Reviews, Deals & Photos 2025

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Historic Chicago hotel in Downtown Chicago with 2 restaurants

Choose dates to view prices

Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

Bar

Breakfast available

Laundry

Pet friendly

Parking available

AED 711 total

includes taxes & fees

11 Jan - 12 Jan

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 44 of 44 rooms

Premium bedding, pillowtop beds, in-room safe, individually decorated

Family Room, 4 Bedrooms

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

82 sq m
Lake view
Sleeps 16
4 Twin Beds

Room, 2 Double Beds, Lake View

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Blackout drapes/curtains

Pillowtop bed

37 sq m
Lake view
Sleeps 4
2 Double Beds

37-inch TV with cable channels, pay movies

Room, 2 Double Beds, Accessible (Hearing)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

35 sq m
Sleeps 4
2 Double Beds

Junior Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Separate bedroom

39 sq m
Partial lake view
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

27 sq m
Sleeps 2
1 King Bed

Luxury Suite, 1 King Bed

Highlights

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

HDTV

82 sq m
Lake view
Sleeps 2
1 King Bed

Room, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Blackout drapes/curtains

Pillowtop bed

24 sq m
Sleeps 2
1 King Bed

Luxury Suite, 2 Bedrooms

Highlights

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

HDTV

87 sq m
Lake view
Sleeps 6
1 King Bed

Room (Parlor)

Highlights

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

34 sq m
Lake view
Sleeps 2
1 Twin Murphy Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

27 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Separate bedroom

Pillowtop bed

34 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

27 sq m
Sleeps 2
1 King Bed

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

35 sq m
Sleeps 4
2 Double Beds

Room, 1 Double Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Blackout drapes/curtains

Pillowtop bed

18 sq m
Sleeps 2
1 Double Bed

Room, 2 Double Beds, Accessible (Transfer Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

35 sq m
Sleeps 4
2 Double Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

28 sq m
Sleeps 2
1 King Bed

Room, 2 Double Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Blackout drapes/curtains

Pillowtop bed

33 sq m
Sleeps 4
2 Double Beds

Junior Suite, 1 King Bed

Highlights

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Separate bedroom

39 sq m
Partial lake view
Sleeps 2
1 King Bed

Suite, Multiple Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

Lake view
Sleeps 6
2 King Beds

Suite, Multiple Beds, Ocean View

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

Sleeps 8
3 King Beds

Suite, Multiple Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

Lake view
Sleeps 6
2 King Beds

Suite, Multiple Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

Lake view
Sleeps 8
3 King Beds

Superior Room, 1 King Bed (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

24 sq m
Sleeps 2
1 King Bed

Superior Room, 2 Queen Beds (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Separate bedroom

Pillowtop bed

34 sq m
Sleeps 4
2 Queen Beds

Room, 2 Double Beds, 2 Bathrooms

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Blackout drapes/curtains

Pillowtop bed

35 sq m
Sleeps 4
2 Double Beds

Superior Room, 2 Double Beds (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

33 sq m
Sleeps 4
2 Double Beds

Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

35 sq m
Sleeps 4
2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

35 sq m
Sleeps 4
2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

35 sq m
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

28 sq m
Sleeps 2
1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

28 sq m
Sleeps 2
1 King Bed

Suite, Multiple Beds, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

Lake view
Sleeps 6
3 King Beds

Room, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

27 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

Lake view
Sleeps 4
1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

28 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Separate bedroom

Pillowtop bed

34 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Lake View

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Separate bedroom

Pillowtop bed

37 sq m
Lake view
Sleeps 4
2 Queen Beds

Suite, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

Lake view
Sleeps 4
1 King Bed

Presidential Suite, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

Sleeps 7
1 King Bed

Suite, 1 Bedroom

Highlights

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

82 sq m
Lake view
Sleeps 2
1 King Bed

Room, 1 King Bed, Lake View

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Blackout drapes/curtains

Pillowtop bed

27 sq m
Lake view
Sleeps 2
1 King Bed

Luxury Suite, 3 Bedrooms

Highlights

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

3 bedrooms

82 sq m
Lake view
Sleeps 8
1 King Bed

Traditional Suite, 2 Bedrooms (Parlor)

Highlights

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

82 sq m
Lake view
Sleeps 6
2 Double Beds and 1 King Bed

Suite, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillowtop bed

Premium bedding

Lake view
Sleeps 4
1 King Bed

Similar properties

Pool

Spa

Pet friendly

Restaurant

AED 693 total

includes taxes & fees

12 Jan - 13 Jan

About the neighborhood

720 S Michigan Ave, Chicago, IL, 60605

What's nearby

Art Institute of Chicago - 10 min walk - 0.9 km
Millennium Park - 12 min walk - 1.0 km
Shedd Aquarium - 16 min walk - 1.3 km
Grant Park - 18 min walk - 1.5 km
Soldier Field - 20 min walk - 1.7 km

Getting around

Harrison Station - 5 min walk
Chicago Museum Campus-11th Street Station - 7 min walk
Chicago O'Hare Intl. Airport (ORD) - 39 min drive

Restaurants

‪Lou Malnati's Pizzeria - ‬4 min walk
‪The Lounge At Congress Hotel - ‬3 min walk
‪Grant Park Bistro - ‬1 min walk
‪Epic Burger - ‬7 min walk
‪Buddy Guy's Legends - ‬3 min walk

About this property

Hilton Chicago

Upscale historic hotel near Art Institute of Chicago

Located close to Grant Park and Buckingham Fountain, Hilton Chicago provides a coffee shop/cafe, dry cleaning/laundry services, and a fireplace in the lobby. Adventurous travelers may like the cycling at this hotel. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Irish cuisine. In addition to a bar and a health club, guests can connect to free WiFi in public areas.

You'll also enjoy the following perks during your stay:

An indoor pool
Full breakfast (surcharge), bike rentals, and valet parking (surcharge)
Express check-out, express check-in, and wedding services
A gift shop, coworking spaces, and an elevator
Guest reviews give top marks for the helpful staff and location

Room features

All 1544 individually furnished rooms boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.

Extra conveniences in all rooms include:

Hypo-allergenic bedding and pillowtop mattresses
Bathrooms with designer toiletries and shower/tub combinations
37-inch HDTVs with premium channels
Wardrobes/closets, recycling, and coffee/tea makers

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

Available in all rooms: WiFi (USD 12.95 per day), Wired Internet (surcharge)
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Covered self parking on site (USD 70.00 per night)
Covered valet parking on site (USD 85.00 per day)
Wheelchair-accessible parking and van parking available

Food and drink

Full breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends: USD 35 for adults and USD 17 for children
2 restaurants and 1 coffee shop/cafe
1 bar

Restaurants on site

Herb N Kitchen
Kitty O Sheas
720 Bar and Grill

Things to do

Bicycle rentals
Fitness center
Indoor pool

Family friendly

Indoor pool
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Vending machine

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Dry cleaning service
Housekeeping (on request)
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Business services

Business center
Conference center (234000 square feet of space)
Coworking space
Meeting rooms - 50

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Elevator
Elevator door width (inches): 46
Stair-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
20 on-site accessible parking spaces
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 46
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair accessible (may have limitations)

Biodegradable drinking straws
Double-glazed windows
Fireplace in lobby
No plastic drinking straws
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Hypo-allergenic bedding
Pillow-top mattress
Premium bedding

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Shower/tub combination
Towels

Entertainment

37-inch HDTV
Cable channels
Pay movies
Premium channels

Food and drink

Coffee/tea maker

Connecting rooms available
Desk
Desk chair
Energy-saving switches
Individually decorated
Individually furnished
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Recycling
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Up to 75 lbs per pet

Children and extra beds

Children are welcome

Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Destination fee: USD 29.35 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Fee for full breakfast: approximately USD 35 for adults and USD 17 for children
Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
Fee for in-room wired internet: USD 12.95 per night (rates may vary)
Covered self parking fee: USD 70.00 per night
Covered valet parking fee: USD 85.00 per day
Pet fee: USD 100 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Property Registration Number 60605

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago Hilton Michigan Ave

Hilton Chicago Cultural Mile

Hilton Chicago Michigan Ave Cultural Mile

Hilton Michigan Ave Cultural Mile

Hilton Michigan Ave Cultural Mile Hotel

Hilton Michigan Ave Cultural Mile Hotel Chicago

Hilton Chicago Michigan Ave Cultural Mile Hotel

Hilton Chicag

Hilton Chicago Hotel

Hilton Chicago Chicago

Hilton Chicago Hotel Chicago

Hilton Chicago Michigan Ave Cultural Mile

Frequently asked questions

Does Hilton Chicago have a pool?

Yes, this property has an indoor pool.

Is Hilton Chicago pet-friendly?

Yes, this property allows pets with a maximum weight of up to 75 lbs per pet. There's a fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Chicago?

Self parking is available for USD 70.00 per night. Valet parking is available for USD 85.00 per day.

What time is check-in at Hilton Chicago?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hilton Chicago?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hilton Chicago located?

Located in Downtown Chicago, this historic hotel is within a 10-minute walk of Buckingham Fountain and Art Institute of Chicago. Millennium Park and Field Museum of Natural History are also within 15 minutes. Harrison Station is 5 minutes by foot and Roosevelt Station is 9 minutes.

Hilton Chicago Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Douglas

Traveled with family and small children, Business traveler

5 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

To many hidin charges

Stayed 4 nights in Dec 2024

8/10 Good

Rachel, Miami

Traveled with family and small children

4 January 2025

Liked: Staff & service, amenities, property conditions & facilities

Overall it is a great hotel, and we enjoyed our trip. Most of staff members were helpful and knowledgeable. My biggest issue was with the house keeping. The housekeeper was quite rude and she did not fix our room several times although we never had a do not disturb sign or anything. We had our room like always, nice and organized, but a part of the service is to at list take our trash out, fix our bed and change our towels as needed. It was quite disappointing. I know that matter was escalated, but it did affect our overall experience.

Stayed 6 nights in Dec 2024

8/10 Good

Bhaskar

Traveled with family

3 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice property

Stayed 2 nights in Dec 2024

4/10 Poor

Allen

3 January 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 2 nights in Dec 2024

6/10 Okay

Antonio

3 January 2025

Liked: Amenities, property conditions & facilities

Everything was fine, except that they charge so much for hotel service that the name is not enough. As famous as it is, I was not very happy. In some aspects of the room, cleanliness, conciseness and the extra charge, but oh well, another experience

Stayed 7 nights in Dec 2024

10/10 Excellent

Valerie Suhellen

2 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

10/10 Excellent

Michael, Greenleaf

2 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

10/10 Excellent

Fred

1 January 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Clean, comfortable, and convenient.

Stayed 3 nights in Dec 2024

10/10 Excellent

Danielle M

Traveled with family

1 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was very attentive and check in was very easy.

Stayed 1 night in Dec 2024

6/10 Okay

Denise

1 January 2025

Liked: Cleanliness

Disliked: Staff & service

When we checked in we were hit with a mandatory additional "facility fee" of $50. Why was it not included in the price listing if it was mandatory all along? They had no good explanation and it made the whole experience feel extremely scammy. The cafe downstairs was also ridiculously overpriced with $8 gatorade?! It was a fine room but it all left a bad taste in our mouths. Be honest about your prices, please.

Stayed 1 night in Dec 2024

8/10 Good

Robert A

Traveled with partner

31 December 2024

Liked: Cleanliness, staff & service, amenities

Room was a little decrepit: peeling wallpaper in bathroom, loose handle on tub faucet, towel bar barely hanging on wall, therefore unusable.

Stayed 3 nights in Dec 2024

8/10 Good

Aitbek

Traveled with family and small children, Traveled with family

31 December 2024

Liked: Property conditions & facilities

Great hotel with good view

Stayed 1 night in Dec 2024

10/10 Excellent

Ethan

31 December 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

10/10 Excellent

Javier

Traveled with family

31 December 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent location

Stayed 1 night in Dec 2024

2/10 Terrible

EmadEddin, Guelph

Traveled with family

31 December 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay at the Hilton Chicago was not an enjoyable one to say the least. The most frustrating of all is the destination fee, which is 25$ per room per day. Staff provide extremely unclear instructions about what it is and how to use it to get your money’s worth. The hotel makes it even harder for guests to do that. For example, the fee includes 18$ per day credit on laundry. Laundry is advertised in the laundry slip as being available 7 days a week but in fact is only available Monday to Friday. If it is advertised that we get 18$ per day credit on laundry then laundry must be available 7 days a week or the hotel must inform you ahead of time. We only found out once we prepared our laundry and called the valet to pick it up. We were also informed that we are offered 2 complimentary water bottles daily but after asking for it on the third day, we were told it was only provided to those who rent pickle ball equipment (included in destination fee), which is extremely ridiculous. Only after we complained were we told that we could potentially use the 18$ laundry credit to get snacks. It seems that they hide information from clients so as to reduce the amount of credit claimed by the clients. The destination fee also gives you access to wifi and the fitness center. Since when are these paid for in hotels? These have always been included. The hotel is also run down and needs renovation/updating. Maybe then the destination fee would make sense but as it is now, it is unjustified.

Stayed 3 nights in Dec 2024

10/10 Excellent

Dessery

Traveled with family

30 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything including amenities were excellent!

Stayed 5 nights in Dec 2024

10/10 Excellent

Kevin

30 December 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff there were super helpful and very professional loved everything that helped me with

Stayed 1 night in Dec 2024

4/10 Poor

Kenneth

30 December 2024

Liked: Staff & service

Disliked: Cleanliness

Stayed 3 nights in Dec 2024

8/10 Good

Patrick

Traveled with family

30 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyable stay in a historic building. The room was a little small for the price we paid and a few of the mandatory fees felt predatory, but the overall experience was enjoyable.

Stayed 4 nights in Dec 2024

4/10 Poor

ling

30 December 2024

Disliked: Staff & service, amenities, property conditions & facilities

Stayed 3 nights in Dec 2024

10/10 Excellent

Timothy

30 December 2024

Liked: Property conditions & facilities

Stayed 1 night in Dec 2024

6/10 Okay

Daeja

29 December 2024

Stayed 3 nights in Nov 2024

6/10 Okay

Griselda

29 December 2024

Disliked: Staff & service

Stayed 2 nights in Dec 2024

10/10 Excellent

Arnold

Traveled with family

29 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

And great classic hotel just across the street from Grant Park.

Stayed 1 night in Dec 2024

10/10 Excellent

Benjamin

Traveled with group, Business traveler

29 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the views

Stayed 1 night in Dec 2024

Hilton Chicago

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Photo gallery for Hilton Chicago

Reviews

Very good

Popular amenities

Room options

View all photos for Family Room, 4 Bedrooms

Family Room, 4 Bedrooms

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View all photos for Room, 2 Double Beds, Lake View

Room, 2 Double Beds, Lake View

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View all photos for Room, 2 Double Beds, Accessible (Hearing)

Room, 2 Double Beds, Accessible (Hearing)

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View all photos for Junior Suite, 1 King Bed, Accessible (Hearing)

Junior Suite, 1 King Bed, Accessible (Hearing)

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View all photos for Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing)

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View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed

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View all photos for Room, 1 King Bed

Room, 1 King Bed

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View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms

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View all photos for Room (Parlor)

Room (Parlor)

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View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

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View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

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View all photos for Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

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View all photos for Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

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View all photos for Room, 1 Double Bed

Room, 1 Double Bed

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View all photos for Room, 2 Double Beds, Accessible (Transfer Shower)

Room, 2 Double Beds, Accessible (Transfer Shower)

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View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

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View all photos for Room, 2 Double Beds

Room, 2 Double Beds

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View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

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View all photos for Suite, Multiple Beds

Suite, Multiple Beds

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View all photos for Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View

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View all photos for Suite, Multiple Beds

Suite, Multiple Beds

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View all photos for Suite, Multiple Beds

Suite, Multiple Beds

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View all photos for Superior Room, 1 King Bed (High Floor)

Superior Room, 1 King Bed (High Floor)

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View all photos for Superior Room, 2 Queen Beds (High Floor)

Superior Room, 2 Queen Beds (High Floor)

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View all photos for Room, 2 Double Beds, 2 Bathrooms