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Fairmont Chicago at Millennium Park

4.5 star property
Family-friendly Chicago hotel in Downtown Chicago with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Chicago at Millennium Park

Front of property - evening/night
Lobby
Premium bedding, down comforters, pillowtop beds, minibar
Exterior
View from room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Spa
    Spa
  • Bar
    Bar
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
The price is AED 521
AED 703 total
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Separate bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Separate bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom (Mobility Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Separate bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Concierge Service, Park View (Signature Parkview Gold King)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Concierge Service, Park View (Signature Parkview Gold King)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge | Premium bedding, down comforters, pillowtop beds, minibar

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
  • 101.9 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View (or Park or Lake View)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lake View (or Park or Lake View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillowtop bed
  • 64.9 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Park View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Park View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillowtop bed
  • 65 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds

View all photos for Fairmont Gold, Suite, 1 King Bed, Accessible

Fairmont Gold, Suite, 1 King Bed, Accessible | Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold, Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Room, 1 King Bed, Lake View (or striking Park View(18-36th floor)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Double Room, 2 Double Beds, Lake View (or striking Park View 18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Double Room, 2 Double Beds, Lake View (or striking Park View 18-36th floor)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 39 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View (Mobility Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, City View (Fairmont)

Premium bedding, down comforters, pillowtop beds, minibar

Double Room, 2 Double Beds, City View (Fairmont)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds, Accessible

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View (Fairmont King)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lake View (Fairmont King)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillowtop bed
Blackout drapes/curtains
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillowtop bed
Blackout drapes/curtains
  • 67 sq m
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillowtop bed
  • 65 sq m
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds, Concierge Service, City View

Fairmont Gold, Room, 2 Queen Beds, Concierge Service, City View | Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold, Room, 2 Queen Beds, Concierge Service, City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
L7 Chicago by LOTTE
Pet friendly
Free WiFi
Restaurant
Air conditioning
9.6 out of 10, Exceptional, (1045)
The price is AED 559
AED 656 total
includes taxes & fees
22 Dec - 23 Dec
L7 Chicago by LOTTE

About the neighborhood

Map
200 North Columbus Drive, Chicago, IL, 60601

What's nearby

  • Millennium Park - 4 min walk - 0.4 km
  • Michigan Avenue - 4 min walk - 0.4 km
  • Chicago Theatre - 7 min walk - 0.6 km
  • Chicago Riverwalk - 8 min walk - 0.7 km
  • Art Institute of Chicago - 10 min walk - 0.8 km

Getting around

  • Millennium Station - 6 min walk
  • Randolph-Wabash Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 41 min drive

Restaurants

  • ‪Giordano's - ‬4 min walk
  • ‪Swissotel Chicago - ‬3 min walk
  • ‪Rosebud on Randolph - ‬4 min walk
  • ‪Wildberry Pancakes & Cafe - ‬3 min walk
  • ‪American Craft Kitchen & Bar - ‬4 min walk

About this property

Fairmont Chicago at Millennium Park

Eco-certified family-friendly hotel near Millennium Park
A short walk from Chicago Riverwalk and Chicago Theatre, Fairmont Chicago at Millennium Park provides a coffee shop/cafe, a garden, and dry cleaning/laundry services. Indulge in a massage at Leaf Spa, the onsite spa. The on-site American cuisine restaurant, Lobby Bar, offers breakfast, lunch, dinner, and happy hour. Stay connected with free WiFi in public areas, and guests can find other amenities such as 2 bars and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, cooked-to-order breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), access to a nearby health club, and express check-out
  • Express check-in, supervised childcare (surcharge), and wedding services
  • Guest reviews speak highly of the central location and helpful staff
Room features
All 687 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • 50-inch HDTVs with Netflix and premium channels
  • A personal chef, on-request microwaves, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered valet parking on site (USD 81 per day; includes in/out privileges)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–11:00 AM: USD 31-40 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges

Restaurants on site

  • Lobby Bar
  • Toro Chicago

Things to do

  • 24-hour fitness center
  • Access to nearby health club
  • Bicycle rentals
  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator (on request)
  • Rollaway/extra beds (surcharge)
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (63001 square feet)
  • Meeting rooms - 15

Outdoors

  • Garden
  • Vegetable garden

Spa

  • Massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 36
  • Front entrance ramp
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 50-inch LCD TV
  • iPod dock
  • Netflix
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Minibar
  • Refrigerator (on request)

More

  • Chef
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 40 lbs per pet
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 31 to 40 per person
  • Fee for in-room wireless internet: USD 18.95 per 24-hour period (rates may vary)
  • Covered valet parking fee: USD 81 per day (in/out privileges)
  • Pet fee: USD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Chicago Millennium Park Hotel
Fairmont Millennium
Fairmont Millennium Hotel
Fairmont Millennium Hotel Chicago Park
Chicago Fairmont
Fairmont Chicago Millennium Park Hotel Chicago
Fairmont Hotel Chicago
Fairmont Millennium Park Hotel
Fairmont Millennium Park
Fairmont Chicago at Millennium Park Hotel
Fairmont Chicago at Millennium Park Chicago
Fairmont Chicago at Millennium Park Hotel Chicago

Frequently asked questions

Is Fairmont Chicago at Millennium Park pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 40 lbs per pet. There's a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

How much is parking at Fairmont Chicago at Millennium Park?

Valet parking is available for USD 81 per day.

What time is check-in at Fairmont Chicago at Millennium Park?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Fairmont Chicago at Millennium Park?

Check-out is at 11:00 AM.

Where is Fairmont Chicago at Millennium Park located?

This family-friendly Chicago hotel is located in the historical district, within a 5-minute walk of Aon Center, Millennium Park, and Michigan Avenue. Chicago Riverwalk and Chicago Theatre are also within 10 minutes. Randolph-Wabash Station is 7 minutes by foot and State Station is 8 minutes.

Fairmont Chicago at Millennium Park Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 932 out of 1558 reviews" "
Rating 8 - Good. 309 out of 1558 reviews" "
Rating 6 - Okay. 164 out of 1558 reviews" "
Rating 4 - Poor. 75 out of 1558 reviews" "
Rating 2 - Terrible. 78 out of 1558 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa N, Zephyrhills

Stayed 2 nights in Oct 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

Habib

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The guests are accommodated in non-renovated rooms with mould in the bathrooms, dust on furniture, and the venting is not cleaned, cracked tiles etc. The staff was friendly and accommodated me in a room, unfortunately, where the shower drain was not working. The 5 star hotels need to stop taking customers for granted and act up to their ratings.
Stayed 2 nights in Nov 2024

6/10 Okay

Vasim

Business traveler
Nice quiet location. Disappointed lack of WiFi in hotel fees. Dining options are prohibitively priced - even for breakfast where an over priced ‘al la carte’ option is only given. Having said that nicely located and friendly staff.
Stayed 3 nights in Nov 2024

8/10 Good

Jordyn

Traveled with partner
Liked: Staff & service
Great property. Some of the rooms are a little bit dated, but everyone is nice. Couldn’t ask for a better location
Stayed 2 nights in Nov 2024

10/10 Excellent

Rocco

Traveled with family
Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2024

10/10 Excellent

Stella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and caring staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

sam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Nov 2024

8/10 Good

Denice

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great except for the “buffet” breakfast. For $150 we got scrambled eggs and bread-not toast, bread. No butter, no jam, just bread. They were out of everything else, and would not comp us when asked. We were told to wait for more food. After an hour we gave up. Shocked to see the $150 show up on our bill. So much for a luxury hotel.
Stayed 3 nights in Oct 2024

2/10 Terrible

wassam

Disliked: Cleanliness, staff & service, property conditions & facilities
Rerrible
Stayed 4 nights in Nov 2024

10/10 Excellent

Angela, San Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Santos, New Britain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful city and memorable. Can’t wait to visit there again
Stayed 3 nights in Nov 2024

2/10 Terrible

Mackenna

Disliked: Cleanliness, staff & service, property conditions & facilities
Most terrible hotel experience I’ve ever had. Bed bugs and complete filth. Moved rooms 4 times. No compensation or sympathy for anything. 0/10 recommend.
Stayed 4 nights in Nov 2024

6/10 Okay

Glen

Business traveler
Liked: Cleanliness
The dining options are very limited. Rooms are good size - when I checked in I was told I was being upgraded due to my Platinum status with Accor - then I was given the exact same room. Upon checkout, my folio was sent to me and I was incorrectly charged for a bottle of wine from the mini fridge that I did not drink.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sama

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly. Hotel rooms very comfortable. Toro restaurant is delicious. I just wish they had a breakfast option
Stayed 3 nights in Oct 2024

10/10 Excellent

Edwin

Stayed 2 nights in Oct 2024

8/10 Good

Michael

Stayed 3 nights in Oct 2024

2/10 Terrible

Alejandro Miguel, West Palm Beach

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small beds for a family of 4, non tomato juice on the entire hotel, non enough personnel to take reservation for dinner at the Toro Restaurant.
Stayed 3 nights in Nov 2024

10/10 Excellent

Romeo Lacerna, WESTMINSTER

Traveled with partner
It’s accessible and convenient to the places we had visited.Walkable.
Stayed 4 nights in Oct 2024

10/10 Excellent

Xiaoxia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight of the trip. Love the location! And it is Fairmont - what can go wrong?
Stayed 2 nights in Oct 2024

6/10 Okay

Felicia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room and the property were great, as were the staff we interacted with. The two things I took issue with were: we got margaritas at the in-lobby bar. $26ish each. They were the worst beverages I’ve ever tasted, and we refused to drink them. They literally tasted like water with a little tequila. Secondly, there is an extensive room service menu in the room, which includes a kids menu. I had to call the hotel front desk and voice concerns after our babysitter tried calling room service and was told that they didn’t have any of the kids menu. (They did, they had to open the kitchen apparently.)
Stayed 3 nights in Oct 2024

10/10 Excellent

edita

Traveled with family
Liked: Amenities, property conditions & facilities
❤️❤️❤️
Stayed 2 nights in Oct 2024

10/10 Excellent

Ram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great customer service we got there 4 hours early and the front desk did a early checking without and cost , the front desk girl was super helpful
Stayed 2 nights in Oct 2024

10/10 Excellent

Kendra

Stayed 4 nights in Sep 2024

10/10 Excellent

Mark

Stayed 2 nights in Oct 2024