At Crabwall Manor & Spa, BW Signature Collection, you can look forward to a terrace, a garden, and a fireplace in the lobby. Indulge in a hot stone massage, a body wrap, and aromatherapy at ESPA, the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a health club.
Additional perks include:
An indoor pool with sun loungers
Free self parking
Breakfast (surcharge), luggage storage, and a 24-hour front desk
A banquet hall, smoke-free premises, and meeting rooms
Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Crabwall Manor & Spa, BW Signature Collection offer comforts such as free WiFi and free bottled water. Guest reviews say good things about the clean rooms at the property.
More amenities include:
Bathrooms with rainfall showers and free toiletries
Electric kettles, heating, and daily housekeeping
Languages
English, Polish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free uncovered self parking on site
Wheelchair-accessible parking available
Food and drink
To-go breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 16.95 per person
1 restaurant
1 bar
Room service available
Things to do
Fitness center
Full-service spa
Indoor pool
Sauna
Spa tub
Steam room
Family friendly
Indoor pool
Conveniences
Banquet hall
Guest services
24-hour front desk
Daily housekeeping
Luggage storage
Business services
Meeting rooms
Outdoors
Garden
Pool sun loungers
Terrace
Spa
3 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage/treatment rooms
Sauna
Spa open daily
Steam room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Assistive listening devices available
Wheelchair-accessible parking
Wheelchair accessible (may have limitations)
More
Fireplace in lobby
Smoke-free property
Room amenities
Bedroom
Bed sheets
Heating
Bathroom
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels
Entertainment
Flat-screen TV
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
More
Desk
Iron/ironing board
Phone
Policies
Check-in
Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for to-go breakfast: approximately GBP 16.95 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards
We should mention
This property does not have elevators
Property is also known as
Crabwall Manor Hotel Chester
Crabwall Manor Hotel
Crabwall Manor Chester
Crabwall Manor
Crabwall Manor Hotel Spa
Crabwall Manor Hotel Spa
Crabwall Manor Spa BW Signature Collection
Crabwall Manor & Spa, BW Signature Collection Hotel
Crabwall Manor & Spa, BW Signature Collection Hotel Chester
Frequently asked questions
Does Crabwall Manor & Spa, BW Signature Collection have a pool?
Yes, this property has an indoor pool.
Is Crabwall Manor & Spa, BW Signature Collection pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Crabwall Manor & Spa, BW Signature Collection?
Self parking is free at this property.
What time is check-in at Crabwall Manor & Spa, BW Signature Collection?
Check-in begins at 3 PM. After-hours check-in is not available.
What time is check-out at Crabwall Manor & Spa, BW Signature Collection?
Check-out is at 11 AM.
Where is Crabwall Manor & Spa, BW Signature Collection located?
Situated in Chester, this spa hotel is within 3 mi (5 km) of University of Chester, Countess of Chester Hospital, and Chester Zoo. Chester City Walls and Storyhouse are also within 3 mi (5 km).
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
I stayed here a few nights ago, no issues at all, my room was clean and tidy, breakfast was great.
Every interaction with staff members was pleasant.
My only tiny issue is and it may be my fault just as much - but the signage to the property isn’t fantastic and even though I know the area very well with living there for 8 years and I missed the turn off in thick fog granted, but it can be misleading.
Apart from that issue I cannot fault the place
Kirk
Stayed 1 night in Dec 2024
6/10 Okay
Leanne
Traveled with partner
20 December 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel looked really nice from the outside but was abit outdated inside. Was a great location for the price to get a uber into Chester for the Xmas markets. Was decorated for Xmas which we liked. Staff were not very friendly on check in , didn’t even tell us that there was a spa or gym to use or where to go for breakfast. Room was nice and clean , bed comfy. Would recommend for price and location and parking.
We had a lovely stay here! The staff were lovely and very helpful. We had 2 spa treatments, massage and Indian head massage, which was amazing, very relaxing. The hotel was decorated for Christmas which made the stay extra special. We did notice some areas of the hotel that could do with touching up and very squeaky floor boards while walking around the hotel. The spa facilities had everything especially loved the sauna. We did noticed again that the area around the pool could do with a clean throughout the day and the changing room, maybe just need to be kept on top off but noting that would stop me coming back.
Good stay overall, think the spa changing rooms could do with some TLC but other than that was enjoyable. The room was lovely!
Dexter
Stayed 2 nights in Nov 2024
8/10 Good
Cathie
Traveled with family
7 November 2024
This was a lovely place. Could do with some lighting outside in the parking area as was very dark. You could also do with some more decent music in the bar area - that was a bit flat and no atmosphere. Other than that a lovely stay.
We had a 2 year old toddler the room wasn’t suitable, no other rooms available, mattress and mattress covers had disgusting stains on all covered with a nice clean white sheet. No biscuits only enough milks for one drink . Breakfast standard, disappointed in our stay.
Bedroom looked a little shabby, wallpaper peeling off the walls, plug sockets not easily accessible.
Food was good, bar prices expensive, service a little slow but staff friendly.
Didn’t have breakfast
room was poor, mould on the ceiling and on the shower curtain. Carpet was dirty
taylor
Stayed 1 night in Oct 2024
8/10 Good
Mark
2 October 2024
Mark
Stayed 3 nights in Sep 2024
6/10 Okay
Mandip
Traveled with group
17 September 2024
Lovely stay and staff were friendly. We had chosen to upgrade our room the day prior to a junior suite. The junior suite was disappointing. Very bare room and was not clean. Bathroom also didn’t look clean so eventually we asked to just use the superior room which had initially been booked. The superior room was effectively a downgrade but much better than the junior suite. Overall the hotel was pretty dated, a lot needed fixing. The swimming pool area and changing rooms could also do with a big fix and clean up and would make the experience that bit better. The sauna and steam room doors were dirty and off putting. The jacuzzi had broken bits around it and the water did not look clean. The place could just do with some TLC!
Mandip
Stayed 2 nights in Sep 2024
10/10 Excellent
Margaret
14 September 2024
Margaret
Stayed 2 nights in Aug 2024
6/10 Okay
Verified traveler
10 September 2024
Disliked: Staff & service
Hotel tired needs updating bathroom shower mouldy needs updating dripping sink tap bath took 20 minutes to fill and water lukewarm bathroom ceiling black wall hooks missing screws left in wall
Breakfast mediocre and not very hot evening meal limited menu not that impressive
Poor bar service
Great facilities. Lovely welcome from reception staff. All staff very friendly. Good choice at breakfast (although a veggie sausage would be nice!) Lovely room. Clean. Great parking.
Belinda
Stayed 2 nights in Sep 2024
10/10 Excellent
Gareth
7 September 2024
Gareth
Stayed 1 night in Sep 2024
6/10 Okay
John, Lower Hutt
Traveled with partner
6 September 2024
Disliked: Property conditions & facilities
Room was average, missing the bathroom basin plug and heated towel rail not working