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"Friendly staff and nice environment."

"We had a great time in Xi'an and loved the HeSu Designer Hotel & Suites. The young staff were all very friendly and efficient. The room was comfortable and modern. Location was about a 15-minute walk from the old city wall. Lots of things to see within walking distance. "

"A nice hotel with serene surrounding. The trade-off is a short walk to the nearest metro station. Got upsell to a jr suite upon checkin but it is a good deal with the extras in the package. Good service from the staff too. Overall a hassle free experience."

"We love the tour agent located on property who helped organise the excursions for us. The property is also located near a lot of food in walking distance. "

"Highly recommend this hotel, staff service is excellent, the room is quiet and comfortable, very clean and nice view. I will definitely be staying again. "

"Cleanses and friendly staff . Foods are very good "

"Easy to get to Bell Tower "

"It was great. staff were very professional and friendly, breakfast and afternoon coffee food was good. Tours arranged by hotel staff were good. Room was great. Gym is bare minimum and some improvements would be helpful."

"The W Hotel was by far the best hotel we stayed at in Xi'an. The room was spacious with an amazing design and a large balcony offering fantastic views. Everything was automated and incredibly comfortable. The staff went above and beyond in every aspect of service, from arrival to departure. The breakfast was excellent, with a wide variety of food options. Unfortunately, we didn’t have time to enjoy all the facilities, but when the staff learned it was my birthday, they surprised me with a beautifully written card, fresh fruit, a delicious cake, and a thoughtful gift. I’ve never experienced such a personal touch at any other hotel!"