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"Lovely location near village square. Whole hotel authentic and full of character. Our room was spacious and comfortable. Breakfast was good. "

"Warm welcome, great breakfast and comfortable accommodation with fantastic views. I loved the swimming-pool!"

"The hotel is rather small (a very good thing for me!), but the room I had was large and the bathroom too. It was modern and very clean, with A/C. It was called Mallus and had a French door to the street which meant I had to have the blind down all the time for privacy, really the only drawback to it all. The breakfast is very good, fresh, and the manager very kind and dedicated. I highly recommend!"

"Sadly having booked and paid for this hotel to end the day motorcycling up the Duoro Valley we had an email from you late the night before confirming that the booking could not be honoured and to ring your reservation services line. Which we did twice hoping for an offer of alternative accommodation. Rather than wait on the line your employee (Jimena) confirmed he would ring us back with alternatives. He never did - nor did anybody else. We rang first thing in the morning having had nothing but a duplicate of the original email overnight (circa 0230 Porto time). Clearly no meaningful support could be expected so we requested a full refund and booked an alternative hotel ourselves. Overall not a very customer centric and sympathetic response. To add to the disruption this was my husbands birthday too! We welcome your response. "

"Unreliable WIFI, phone not working. Little effort to correct."