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Hotel Serrano Palace

5.0 star property
Elegant beach hotel and 2 outdoor pools

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Photo gallery for Hotel Serrano Palace

Beach nearby
View from property
Terrace/patio
Beach nearby
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Parking available
  • Bar
  • Pet friendly
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, Balcony, Sea View

Designer toiletries, hair dryer, bathrobes, bidet

Double Room, Balcony, Sea View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Designer toiletries
  • 41 sq m
  • Sea view
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Double Room Single Use, Balcony

Premium bedding, minibar, in-room safe, blackout drapes

Double Room Single Use, Balcony

Highlights

Balcony
Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
Designer toiletries
Bathrobes
  • 41 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, Balcony

Premium bedding, minibar, in-room safe, blackout drapes

Double Room, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 41 sq m
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

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About the neighborhood

Map
Playa Son Moll, s/n, Capdepera, Mallorca, 7590

What's nearby

  • Son Moll Beach - 1 min walk
  • Cala Ratjada Port - 11 min walk
  • Cala Agulla Beach - 3 min drive
  • Cala Gat Beach - 8 min drive
  • Cala Mesquida Beach - 13 min drive

Getting around

  • Manacor Station - 26 min drive
  • Palma de Mallorca Airport (PMI) - 63 min drive

Restaurants

  • ‪Bierbrunnen - ‬11 min walk
  • ‪Isla Chocolate - ‬8 min walk
  • ‪Claxon - ‬8 min walk
  • ‪La Bodeguita - ‬6 min walk
  • ‪Cafeteria Cala Ratjada - ‬12 min walk

About this property

Hotel Serrano Palace

Luxury family-friendly hotel near Cala Agulla Beach
At Hotel Serrano Palace, you can look forward to a marina, a poolside bar, and a terrace. Adventurous travelers may like the cycling at this hotel. Treat yourself to aromatherapy, a facial, or a body treatment at the onsite spa. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools and an indoor pool
  • Bike rentals, valet parking (surcharge), and an area shuttle
  • Babysitting (surcharge), a front-desk safe, and barbecue grills
  • A TV in the lobby, a banquet hall, and smoke-free premises
Room features
All 153 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Designer toiletries, bidets, and hair dryers
  • Flat-screen TVs with satellite channels
  • Balconies, childcare services, and daily housekeeping

Languages

Catalan, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 10 per day)
  • Valet parking on site (EUR 10 per day)
  • Free offsite parking
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Marina onsite
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

Outdoor space

  • Balcony

More

  • In-room massage
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurant. Shorts are not permitted.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 11 lbs per pet

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 10 per day
  • Valet parking fee: EUR 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Serrano Palace
Hotel Serrano Palace Cala Ratjada
Serrano Palace
Serrano Palace Cala Ratjada
Serrano Palace Hotel
Hotel Serrano Palace Cala Ratjada, Majorca, Spain
Hotel Serrano Palace Capdepera
Serrano Palace Capdepera
Hotel Hotel Serrano Palace Capdepera
Capdepera Hotel Serrano Palace Hotel
Hotel Hotel Serrano Palace
Serrano Palace
Hotel Serrano Palace Hotel
Hotel Serrano Palace Capdepera
Hotel Serrano Palace Hotel Capdepera

Frequently asked questions

Does Hotel Serrano Palace have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool.

Is Hotel Serrano Palace pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 11 lbs per pet.

How much is parking at Hotel Serrano Palace?

Self parking is available for EUR 10 per day. Valet parking is available for EUR 10 per day. There is free parking nearby.

What time is check-in at Hotel Serrano Palace?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Hotel Serrano Palace?

Check-out is at noon.

Where is Hotel Serrano Palace located?

This family-friendly Capdepera hotel is located near the beach, within 1 mi (2 km) of Son Moll Beach and Cala Agulla Beach. Playa Na Ferradura and Cala Ratjada Port are also within 15 minutes.

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Hotel Serrano Palace Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 48 reviews
Rating 8 - Good. 14 out of 48 reviews
Rating 6 - Okay. 6 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

PORTIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fantastic thanks you for a great weekend
Stayed 3 nights in Aug 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Hotel antiguo pero en perfecto estado. El servicio increíble. Muy buena cena y desayuno.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein schönes Hotel, direkt am Strand gelegen , mit der angrenzenden Hafenpromenade in Cala Ratjada. Vielfältiges Frühstück. Sonnen Roof Dach für den Sundowner. Praktisches kleines Fitnessstudio und Sauna. Das Hotel war für meine Vorstellungen gut ( Sportler ).
Stayed 6 nights in Jun 2024

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Hotel. Werde ich sofort weiterempfehlen. Beim Essen merkt man, dass man in einem 5 Sterne Hotel ist. Das komplette personal ist auch noch positiv zu erwähnen.
Stayed 12 nights in May 2024

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024

6/10 Okay

Diana

Liked: Cleanliness, staff & service, amenities
Sehr guter Service, gute Lage, gute Auswahl beim Frühstück. Aber es ist komplett auf älteres Publikum ausgerichtet. Möbel altbacken und in die Jahre gekommen.
Stayed 1 night in Sep 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel mit sehr gutem Service
Wir waren leider nur eine Nacht im Hotel Serrano Palace, werden aber definitiv gerne wieder einmal kommen: vom Hotelzimmer bis zum Restaurant: Ausstattung und Service lassen keine Wünsche offen. Sehr zu empfehlen!
Stayed 1 night in Oct 2022

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God værdi for pengene
Et ældre hotel, med god placering. Rigtig god morgenmad og aftens buffet.god værdi for pengene.
Stayed 7 nights in Oct 2021

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Boende
Den stranden som tillhörde hotellet var inget likt bilderna. Liten och inträngd. Kvällsmusik som inte var passande för tyska pensionärer som övervägde. Trevlig och rolig personal i receptionen. Proffsig pianist som spelade på flygel vid frukost. Annars var restaurangen som en matsal. Fräscht men kvar i tidigt 90-tal i inredning. Vi tog bilen till stränder på annat håll.
Stayed 4 nights in Oct 2021

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War gut , aber eher 4 Sterne Plus Standard. Lage sehr zentral in Cala Ratjada
Stayed 7 nights in Oct 2021

8/10 Good

Ronja

Liked: Cleanliness, staff & service, amenities
Sehr gute Lage, sehr freundliche Mitarbeiter
Stayed 7 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cala Ratjada Serrano Palace hotel stay.
Excellent hotel situated across the road from the lovely Son Mol Beach. Quiet though central location. Impressive hotel room and high end bathroom. We booked half board and the standard of food is very high indeed. Only criticisms in relation to our stay would be that the pool which is such a feature of the Hotel, was not heated (early Nov) though we prefer sea swimming (which was warmer), bottled water was not provided free of charge in the room and we were expected to pay for Nespresso capsules used in our hotel room coffee machine. Tea and coffee in a 5 star hotel room is to be expected as standard. We were able to park outside the hotel, free of charge, though at busier times you may need to valet park. The Cala Ratjada Boardwalk is just across the road too. Will book to stay again. We greatly enjoyed our stay.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Muy mala cobertura de wifi. Comida correcta. Es mas un hotel de 4 estrellas que de 5.
Stayed 4 nights in Aug 2019

8/10 Good

Alex, Fredersdorf

Liked: Cleanliness, property conditions & facilities, room comfort
Eine Woche mal wieder im Serrano Palace, sehr schöne Lage, Zimmer gut, Service auch, man merkt und sieht dem Personal die lange Saison jetzt an, am 04.11. ist dann letzter Tag und das Hotel schließtbis Ostern
Stayed 7 nights in Oct 2018

10/10 Excellent

Uwe, Münster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angenehm wie immer!!! Das Hotel und die Mitarbeiter sind sehr freundlich und hilfsbereit. das Frühstück sowie Abendessen ist immer sehr abwechslungsreich und lecker!
Stayed 3 nights in Oct 2018

10/10 Excellent

Olaf, Oberhausen

Liked: Staff & service, property conditions & facilities
Alles bestens , kann man nur weiterempfehlen . Perfektes Essen und freundliches Personal. Parken ist etwas schwierig .
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Décevant
Bel hôtel et grande chambre par contre le service est loin de celui d’un 5 étoiles et le personnel à part quelques exceptions n’est pas très agréable. L’accueil a été déplorable pas un sourire des suppléments pour tout même pour le nespresso dans la chambre. Goûter payant à la piscine alors qu’il s’agit des restes du dîner de la veille. Bref à part les infrastructures et l’endroit sympa rien qui justifie le prix car tout est en extra. Il y a plein d’hôtels à Majorque beaucoup mieux et moins chers.
Stayed 4 nights in Aug 2018
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edles Hotel am Strand
Das Hotel liegt in unmittelbarer Strandnähe. Er ist feinsandig und über eine Straße erreichbar. Zum Ortskern und Hafen führt eine schöne Strandpromenade (10 Minuten Fußweg) oder eine Einkaufsstraße. Der Empfang war sehr freundlich. Alle Mitarbeiter waren außerordentlich freundlich und kompetent. Wünsche wurden umgehend erfüllt. Die Zimmer sind ungewöhnlich groß und sehr gut ausgestattet. Die Inneneinrichtung ist nicht neu, aber in sehr gutem Zustand. Die Mahlzeiten haben eine große Auswahl, sind abwechslungsreich und werden sehr schön präsentiert. Manchmal werden die Mahlzeiten mit gepflegter Lifemusik begleitet. Trotz (nur) HP gab es für uns tagsüber an der Poolbar kostenlos leckere Snacks. Abendessen mit Dresscode (Herren: Hemd/Poloshirt, lange Hosenbeine, Damen: schulterbedeckt, mindestens knielange Röcke oder Hosen). Fast jeden Abend gab es Lifemusik und andere Vorstellungen am Pool oder in der großen Bar. Vielfältiges Sport- Spa- und Ausflugsangebot. Wer einen gediegenen Urlaubsaufenthalt (Einzelreisende, Paare, Familien) sucht, ist hier richtig.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Johannes, Hamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was uitmuntend, net als de zeer hoge kwaliteit van het buffet, zowel ontbijt als diner. Kamer/badkamer ook zeer verzorgd en ruim. Enige nadeel:geen privacy op het terras van de kamers.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Elizabeth, Paisley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantstic Hotel, great holiday.
Our stay at this hotel was excellent, especially the staff they were very friendly and attentive. The hotel is situated 50 mtrs from Son Moll beach which is really beautiful with cafes and restaurants all around. Our accommodation was fantastic, we had half board and the meals were amazing. Will defiantly return
This review was submitted before 2018 and has not been verified.

8/10 Good

Gabriel, Palma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien a excepción del boufet
Muy bien el boufet no está en consonancia con un hotel de cinco estrellas, tanto de cena como de desayuno
This review was submitted before 2018 and has not been verified.

8/10 Good

pedro, PALMA DE MALLORCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EL PERSONAL UN 10 Y DIRECTORES TAMBIEN
EN ESTE HOTEL YA HABIAMOS ESTADO POR ESTE MOTIVO VOLVIMOS YA QUE SE ESTA MUY BIEN , EL NUEVO SPA. ES UNA PASADA SOBRE EL TEMA PISCINA EXTERIOR SIEMPRE ESTAN LAS HAMACAS OCUPADAS, AUNQUE NO HAY NADIE SENTADO NI ESTIRADO. PONEN LAS TOALLAS Y SE VAN
This review was submitted before 2018 and has not been verified.

10/10 Excellent

luis, huelva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomendable.
En general muy bien. Buena atención del personal, habitación amplia y cómoda . tiene una zona de spa de diseño realmente espectacular.buen desayuno y variado. Lástima haber llegado tarde a la cena, porque la cena fría q te ofrecen como cortesía no corresponde con la calidad q presupone.