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Villa del Palmar Cancun Luxury Beach Resort & Spa

4.5 star property
Escape to an oceanfront oasis where tranquility meets adventure – rejuvenate with yoga classes or kayaking excursions.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Villa del Palmar Cancun Luxury Beach Resort & Spa

View from property
Exterior
Two Bedroom Loft- Room Only | Premium bedding, down comforters, minibar, in-room safe
Two Bedroom Penthouse- Room Only | Terrace/patio
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • All inclusive
  • Room service
The price is AED 830
AED 1,005 total
includes taxes & fees
19 Jan - 20 Jan

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe 1 King Bed - Room Only

Premium bedding, down comforters, minibar, in-room safe

Deluxe 1 King Bed - Room Only

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom - Room Only

Premium bedding, down comforters, minibar, in-room safe

One Bedroom - Room Only

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Ocean 2 Queen Beds - Room Only

Deluxe Ocean 2 Queen Beds - Room Only | View from room

Deluxe Ocean 2 Queen Beds - Room Only

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Penthouse- Room Only

Two Bedroom Penthouse- Room Only | Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Penthouse- Room Only

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 308 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Two Bedroom Loft- Room Only

Two Bedroom Loft- Room Only | Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Loft- Room Only

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 205 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Ocean View- Room Only

View from room

Two Bedroom Suite Ocean View- Room Only

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 157 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for One Bedroom Ocean View- Room Only

Premium bedding, down comforters, minibar, in-room safe

One Bedroom Ocean View- Room Only

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Two Bedroom - Room Only

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom - Room Only

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 157 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Deluxe Ocean 1 King Bed - Room Only

Deluxe Ocean 1 King Bed - Room Only | Premium bedding, down comforters, minibar, in-room safe

Deluxe Ocean 1 King Bed - Room Only

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Ocean Front- Room Only

Three Bedroom Ocean Front- Room Only | Premium bedding, down comforters, minibar, in-room safe

Three Bedroom Ocean Front- Room Only

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 430 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Deluxe 2 Queen Beds - Room Only

Premium bedding, down comforters, minibar, in-room safe

Deluxe 2 Queen Beds - Room Only

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Three Bedroom Loft- Room Only

Three Bedroom Loft- Room Only | Premium bedding, down comforters, minibar, in-room safe

Three Bedroom Loft- Room Only

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 325 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Two Bedroom Ocean Front- Room Only

Two Bedroom Ocean Front- Room Only | Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Ocean Front- Room Only

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 253 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

Similar properties

Beach

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Pool
Hot Tub
All inclusive
Spa
8.8 out of 10, Excellent, (1395)
The price is AED 1,996
AED 2,415 total
includes taxes & fees
1 Feb - 2 Feb
Villa del Palmar Cancun All Inclusive Beach Resort & Spa

About the neighborhood

Map
Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 10 min walk
  • Punta Sam Beach - 10 min walk
  • Playa Mujeres Golf Club - 8 min drive
  • Isla Mujeres Ferry Terminal - 78 min drive
  • North Beach - 78 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

  • Hiroshi Bar
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪Caprichos Villa del Palmar - ‬9 min walk
  • ‪Davinos - ‬8 min walk

About this property

Villa del Palmar Cancun Luxury Beach Resort & Spa

Luxury family-friendly resort near Ultramar Ferry Puerto Juárez
At Villa del Palmar Cancun Luxury Beach Resort & Spa, you can look forward to an adjacent golf course, a beach bar, and a poolside bar. With a white sand beach, beach massages, and sun loungers, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, reflexology, and a hot stone massage at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include beach yoga, kayaking, and beach volleyball. Free in-room WiFi is available to all guests, along with a grocery/convenience store and a terrace.
You'll also enjoy perks such as:
  • 5 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and supervised childcare (surcharge)
  • Luggage storage, ATM/banking services, and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 415 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like furnished balconies and air conditioning.
More amenities include:
  • Hypo-allergenic bedding and down comforters
  • Rainfall showers, tubs or showers, and free toiletries
  • 50-inch flat-screen TVs with premium channels
  • Eco-friendly cleaning products, toaster ovens, and childcare services

All inclusive details

All-inclusive room rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 40 for adults and USD 20 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • La Casona
  • Zama
  • Legend
  • Davinos
  • Caprichos

Things to do

  • 5 outdoor pools
  • 4 spa tubs
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 47
  • Front entrance ramp
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Communal living room
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • MP3 dock
  • Premium channels
  • Satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Paper towels
  • Toaster oven

Outdoor space

  • Furnished balcony

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Guests under 18 years old are not allowed in the spa

Property is also known as

Cancun Palmar
Palmar Cancun
Palmar Resort Cancun
Villa del Palmar Cancun Beach
Villa del Palmar Cancun Beach Playa Mujeres
Villa del Palmar Cancun Beach Resort
Villa del Palmar Cancun Beach Resort Playa Mujeres
Villa Palmar
Villa Palmar Cancun
Villa Palmar Resort Cancun
Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
Villa Palmar Cancun Luxury Beach Playa Mujeres
Villa Palmar Cancun Luxury Beach
Villa Palmar Cancun Luxury Beach Resort
Villa del Palmar Cancun Beach Resort Spa

Frequently asked questions

Does Villa del Palmar Cancun Luxury Beach Resort & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Villa del Palmar Cancun Luxury Beach Resort & Spa?

As of 18 January 2025, prices found for a 1-night stay for 2 adults at Villa del Palmar Cancun Luxury Beach Resort & Spa on 19 January 2025 start from $273.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Villa del Palmar Cancun Luxury Beach Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Villa del Palmar Cancun Luxury Beach Resort & Spa?

Self parking and valet parking are free at this property.

What time is check-in at Villa del Palmar Cancun Luxury Beach Resort & Spa?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Villa del Palmar Cancun Luxury Beach Resort & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Villa del Palmar Cancun Luxury Beach Resort & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 50 per vehicle applies.

Are there all-inclusive benefits at Villa del Palmar Cancun Luxury Beach Resort & Spa?

Some rate plans available at this resort are all-inclusive.

Where is Villa del Palmar Cancun Luxury Beach Resort & Spa located?

Located in Punta Sam, this beachfront resort is next to a golf course and within a 15-minute walk of Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 2 mi (3 km).

Villa del Palmar Cancun Luxury Beach Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1008 reviews" "
Rating 8 - Good. 218 out of 1008 reviews" "
Rating 6 - Okay. 85 out of 1008 reviews" "
Rating 4 - Poor. 54 out of 1008 reviews" "
Rating 2 - Terrible. 62 out of 1008 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Vasudha

Disliked: Cleanliness, staff & service, property conditions & facilities
Our reservation was not honored and we were provided accommodation at a different property that did not have a good location. There was no attempt to connect with us via email or phone to provide us with an update on the change. Terrible experience!
Stayed 5 nights in Dec 2024

10/10 Excellent

Caner

Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic first time in Mexico people were friendly food was great staff were real nice overall 10/10
Stayed 5 nights in Jan 2025

10/10 Excellent

Glenn

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Sabeen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a 1 bedroom ocean view. Rooms were spacious. It was great having a full kitchen and washer/dryer. Resort was family friendly. Food options were great. My only comments was that the beach had a lot of seaweed/ plants. But the beach was well equipped with beach chairs, kayaks.
Stayed 6 nights in Dec 2024

10/10 Excellent

Saeid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was excellent except the ‏shower head have no pressure at all( they could not fix it)
Stayed 6 nights in Dec 2024

10/10 Excellent

Kumar, Bothell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back after our 10D/9N All-Incl vacation from this property. Excellent stay! Best, helpful & friendly staff; great drinks & food (even for us Indian Vegetarians - but we do eat Egg); Although we didn't go to any of the on-site restaurants (there really was no need to). Mostly we had room-service or breakfast buffet at Caprichos (dinner for Vegetarians at this one is a joke) or order food at the pool area; Ours was a 2 bedroom condo with a full sized kitchen along side Washer/Dryer in unit. Everyday housekeeping is a bonus! I would have loved for the Tiki-bars to have been open beyond 6PM - but the Bar in the Lobby is open till 11. Guests should remember to always write tip on the Receipt - this is one area we were ignorant where we paid cash tips to everyone that provided us services be it at the pool or the buffet or the room-service or even the house-keeping folks and did not write tip on the receipts which ended up with the resort charging a flat 50 or 100 Pesos for every signed receipt without tip being mentioned and so double tipped. We don't regret the double tipping though for the kind of service we received. Best spa and massage experience. Even our 15yo and 11yo kids went twice. Property is a bit aways from Cancun (about half hour) if you need to do any grocery shopping etc. Although UBER is your friend. All-in-all a fabulous all-inclusive stay with no complaints whatsoever. You wouldn't regret if you choose to stay here for your next Cancun vacation.
Stayed 9 nights in Dec 2024

6/10 Okay

Dhruv Pratap

Traveled with family
Liked: Staff & service
Great service and decent food options, but location is terrible.
Stayed 5 nights in Dec 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was beyond friendly !
Stayed 3 nights in Sep 2024

6/10 Okay

Michael Ryan

Traveled with partner
Liked: Amenities, property conditions & facilities
Overall, we had a wonderful time—the weather was beautiful, and we know how to make the most of any trip. However, as a couple who travels 150-180 days a year, a few issues stood out: Inconsistent Service: Service at the pool was often slow, with waits of 20-40 minutes just to receive a menu. On one occasion, after waiting 30 minutes for water, I received an defensive and exasperated response instead of an apology. While service was fine at times, the long waits were frustrating. Time Share Presentation: We were appalled by antisemitic and sexist remarks during the sales pitch. When we declined a six-figure commitment, the lead salesperson made an offensive "joke" about Jews preferring trial models. His colleague awkwardly tried to smooth things over by pointing out I’m Jewish, but the damage was done. I was left wondering how many times he had made this joke and was met with a laugh by non-jews? This behavior was unacceptable and deeply unprofessional. Unhelpful Concierge: The concierge seemed focused on promoting on-property activities rather than helping with recommendations for local restaurants or events. Upselling Pressure: Staff frequently pushed top-shelf liquor, which felt unnecessary and off-putting. Pool Chair Battles: Securing chairs at the pools was a struggle, which detracted from the experience. High-Tech Room: The room at Mousai was very nice but the speaker system did not work. We mentioned this at check-in, but this forgotten about and was never fixed
Stayed 6 nights in Dec 2024

10/10 Excellent

Josefa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2024

10/10 Excellent

Tarek, Woodland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely come back again. Great resort!
Stayed 6 nights in Dec 2024

6/10 Okay

Somayya

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Not enough activities for families at the resort: ie: no games room for teens/ mini golf / other facilities- only the beach and pools as well as a few kayaks and an aqua slide on the sea water. We did not do the all inclusive at this resort- and made our own plans for breakfast. some days we had breakfast at the resort buffet /other days buying our groceries from the local hotel market store/uber eats since we had a full kitchen in our spacious suite. On more than one occasion- when dining at the resort restaurants in the evenings - a manager would come up to us and state loudly in front of other diners sitting there in a passive aggressive tone: that he had been informed we were not on their all inclusive plan : and if we realized how much their evening Xmas buffet was per head? And that we would have to pay,” I was quite offended since we were well aware what the price per head was, and we had budgeted to pay for our meals. This left a very bad taste, and ruined our dining experience. This hotel needs to train their staff better on how to speak to guests. I felt quite uncomfortable on more than one occasion and will not be choosing this hotel on future visits to Cancun.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property We will definitely go back!!!
Stayed 4 nights in Dec 2024

8/10 Good

Madhu, Tallahassee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The property was beautiful, the receiving was good. The staff were ok. The room was good with garden view . Beach view was amazing and the surrounding was very peaceful and romantic. Room serive & house keeping was very neat. Cons: Stay away from coincerage service they ask you to join the vip club membership. This was our worst experience which took away our quality time during vacation. If you do not go to resort with all-inclusive then you will feel separated from the world. The potty area in the room was small & conjusted and the shower was very harsh and we could not control it. Not much activity for kids except for pool.
Stayed 4 nights in Dec 2024

6/10 Okay

Sissy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I would give them a 5 star rating but unfortunately most of the staff in the front desk were rude. They just seemed like the had a chip on their shoulder which checking me in. Also when I asked for my VIP Acess Gold Member access benefits. The cleaning crew were always polite and smiling. The waiters as well. I didn’t get the all inclusive so I did not try none of their restaurants. Other than that it was a nice place.
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 8 nights in Nov 2024

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go back!
Stayed 5 nights in Nov 2024

6/10 Okay

Corazon

Disliked: Staff & service
Counter people are rude, not smiling and don’t greet properly.
Stayed 4 nights in Nov 2024

10/10 Excellent

Idalis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Nov 2024

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort i. All aspects. Its just far away fro. Everything except the vehicle ferry to Isla Mujeres
Stayed 1 night in Nov 2024

10/10 Excellent

Leonardo, manassas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran cadena de hoteles, Taffer resorts mantiene todo con mucha calidad y excelente servicio
Stayed 4 nights in Nov 2024

10/10 Excellent

Shathees

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So slay and preppy. Gives malibu vibes yassss.
Stayed 4 nights in Nov 2024

10/10 Excellent

Amaka

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved our vacation
Stayed 3 nights in Sep 2024

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service over all
Stayed 6 nights in Oct 2024