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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
Discover an oasis of relaxation with a rooftop retreat or rejuvenate by booking a spa treatment. Enjoy paradise found on this stunning stretch of sand.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
View from room
On the beach, beach cabanas, sun loungers, beach umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • Room service
The price is AED 3,422
AED 3,422 total
includes taxes & fees
25 Feb - 26 Feb

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Room options

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master King

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master King

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
  • 64 sq m
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master Double

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master Double

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master Double

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
  • 64 sq m
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master King

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
  • 64 sq m
  • Ocean view
  • Sleeps 3

Similar properties

Aerial view

Hyatt Ziva Cancun All Inclusive

Pool
All inclusive
Spa
Kids pool
9.4 out of 10, Exceptional, 1,911 reviews
The price is AED 2,938
AED 2,938 total
includes taxes & fees
25 Feb - 26 Feb
Hyatt Ziva Cancun All Inclusive

About the neighborhood

Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 2 min walk
  • Cancun Convention Center - 7 min walk
  • Forum Beach - 8 min walk
  • Caracol Beach - 9 min walk
  • Hotel Zone Beaches - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Luxury all-inclusive property near Gaviota Azul Beach
Close to Cancun Convention Center and Forum Beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive provides 2 poolside bars, a grocery/convenience store, and a rooftop terrace. With a beachfront location, beach cabanas, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a body scrub, a facial, or hydrotherapy at Zen Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. The gym offers fitness classes and yoga classes; other things to do include scuba diving, parasailing, and beach volleyball. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, a gift shop, and massage treatment rooms
  • A 24-hour front desk, a water dispenser, and wedding services
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 160 rooms have comforts such as private outdoor spa tubs and 24-hour room service, in addition to perks like furnished balconies and laptop-compatible safes.
Other amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 48-inch flat-screen TVs with digital channels
  • Wardrobes/closets, balconies, and LED light bulbs

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 5 bars/lounges
  • 24-hour room service

Restaurants on site

  • Lorenzo's
  • Bastille - Adults only
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Fitness classes
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Newspapers in lobby
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • Elevator

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 48-inch flat-screen TV
  • Digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Bulk dispenser for toiletries
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private outdoor spa tub
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes, and more.

Where is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 15 minutes.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 814 out of 1003 reviews" "
Rating 8 - Good. 102 out of 1003 reviews" "
Rating 6 - Okay. 34 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 31 out of 1003 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice service
Stayed 3 nights in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Michael

Stayed 4 nights in Dec 2024

10/10 Excellent

Ayush

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a good view from the room
Stayed 2 nights in Dec 2024

10/10 Excellent

Kristen, Parker

Stayed 7 nights in Dec 2024

10/10 Excellent

Kwang Hoon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Alexia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing. The resort was amazing and beautiful. The service was excellent. The whole staff on the resort always was kind and respectful. We enjoyed ourselves tremendously. We also did 3 excursions which all were amazing and included transportation. The food was good. I recommend Tradewinds or Lorenzo’s for food.I highly recommend this resort. We will be coming back here in the future. Thank you again to all the staff that made our honeymoon one to remember!!
Stayed 7 nights in Dec 2024

10/10 Excellent

LizBel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the services I received from the staff. They were so loving and kind and super attentive. My butlers Diego and Dario were superb. So I have to give credit to miriam who always made sure my room was super clean and meet. I have traveled many places the last 15 years and by far turquoise Hyatt has the best quality services amenities and Food. I will definitely come back and I will recommend everyone I know to stay at the Hyatt Ziva.
Stayed 4 nights in Dec 2024

10/10 Excellent

Shenghai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bulter service was fantastic. My bulter Liliana was very helpful during my stay. The decoration she provided for special event was fantastic. The food quality was incrediblly good and there was a great variety of options to choose from. Truly recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

Hanh, Springfield

Liked: Property conditions & facilities
Love it
Stayed 3 nights in Dec 2024

10/10 Excellent

Karmann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my butler services. It was my 10 year anniversary I arrived with my room decorated Oscar and Rubelsi were amazing they did everything I asked and made my stay amazing. Oscar made dinner reservations and Rubelsi ran the hot tub for me just the little things they all were so good. I paid for a cabana on the beach and Briyette gave us the best facial and massage she was the sweetest ever so awesome she deserves a raise she is top tier. Overall my trip to the spa and the resort was just amazing I started to cry on my last day I did not want to leave.
Stayed 3 nights in Dec 2024

10/10 Excellent

BOYUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie. We will be back next time for another vacation!
Stayed 1 night in Dec 2024

10/10 Excellent

BOYUAN

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie. We will be back next time for another vacation!
Stayed 1 night in Dec 2024

10/10 Excellent

BOYUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie.
Stayed 1 night in Dec 2024

2/10 Terrible

Louis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
After three visits to Hyatt Ziva Turquoize in Cancun, it is deeply disheartening to say this resort, once a beacon of luxury and relaxation, has fallen into mediocrity. Our first visit was a dream—seamless service, exceptional food, and a luxurious atmosphere. By our second stay, we noticed a slight decline but were still able to enjoy the overall experience. However, our third visit was a complete letdown, marked by neglect, poor management, and a disappointing lack of care. We always make it a point to share honest reviews only after experiencing a property without prior announcements or intervention. This allows us to evaluate the hotel as any guest would. Unfortunately, this time, we left not only dissatisfied but with a deep sense of frustration and regret for choosing Hyatt again for this stay. Dining Decline The food, once a highlight of our experience, has become monotonous, repetitive, and uninspired: • Buffet Experience: During our first visit, the buffet offered an exciting variety of dishes that were fresh, vibrant, and creative. By this stay, it felt like an afterthought. Breakfast items were recycled into lunch and dinner service, and the variety had dwindled to the point that we dreaded eating there. The spark of culinary excellence was completely gone. • Poolside Food: Poolside dining used to be delightful, with fresh fruits like mangoes and pineapples—a personal favorite of my wife—always available. This time, options were reduced to burgers and hotdogs
Stayed 7 nights in Dec 2024

10/10 Excellent

Jing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at Hyatt Ziva Cancun. The location is absolutely beautiful, with stunning beaches and amazing views. The facilities were well-maintained, and I especially appreciated the variety of restaurants and the quality of the pools. I’d like to specifically highlight the outstanding service provided by my butlers, Diego and Dario. They were attentive, professional, and consistently went above and beyond to ensure my stay was enjoyable. Their dedication truly enhanced my experience. Lastly, I want to thank all the servers and staff for their hard work and friendly service throughout my stay. The entire team deserves recognition for creating such a welcoming and pleasant atmosphere.
Stayed 6 nights in Nov 2024

10/10 Excellent

Zizhuang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place !
Stayed 4 nights in Nov 2024

10/10 Excellent

Danielle Brooke

Traveled with group
Liked: Staff & service, property conditions & facilities
I liked all the amenities, the food, the friendly staff except for some
Stayed 4 nights in Nov 2024

10/10 Excellent

Nuanphan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything!!
Stayed 4 nights in Nov 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Seung Wook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone eas so eager to help and everything was very clean!
Stayed 1 night in Nov 2024

10/10 Excellent

Morgan Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was a great experience. Everyone was friendly and helpful. The food was great, the cleaning staff were amazing. We took a water fitness class and it was also great!
Stayed 4 nights in Nov 2024

8/10 Good

SURKHO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the events are perfect
Stayed 3 nights in Oct 2024