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Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property
Central hotel with a rooftop terrace connected to a shopping center in Cancun

Choose dates to view prices

Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

Outdoor pool
32-inch flat-screen TV with cable channels, TV
Desk, WiFi, bed sheets
Lobby sitting area
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is AED 101
AED 137 total
includes taxes & fees
5 Apr - 6 Apr

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, WiFi, bed sheets

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
Desk
Wardrobe or closet
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Desk, WiFi, bed sheets

Superior Room, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
Desk
Wardrobe or closet
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

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About the neighborhood

Map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive - 2.4 km
  • Gran Puerto Pier - 4 min drive - 2.5 km
  • Plaza 28 - 4 min drive - 3.7 km
  • Cancun Mall - 5 min drive - 4.6 km
  • Puerto Cancun Marina Town Center - 5 min drive - 4.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪El Mero Mero - ‬7 min walk
  • ‪Puente Puerto Juárez - ‬6 min walk
  • ‪Café Donceles - ‬10 min walk
  • ‪Taqueria Bonampak - ‬5 min walk
  • ‪Donceles 28 - ‬6 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

Hotel near Gran Puerto Pier
Close to Ultramar Ferry Puerto Juárez, Terracaribe Hotel - In Cancun (Downtown Cancun) provides amenities like a rooftop terrace and a coffee shop/cafe. Guests can connect to free WiFi in public areas.
Additional perks include:
  • An outdoor pool
  • Express check-in, a 24-hour front desk, and smoke-free premises
Room features
All 55 rooms have comforts such as air conditioning, in addition to thoughtful touches like free internet access and room service.
Extra conveniences in all rooms include:
  • Bathrooms with showers and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

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Reception

Hotel Plaza Kokai Cancún

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
7.4 out of 10, Good, 665 reviews
The price is AED 108
AED 145 total
includes taxes & fees
9 Apr - 10 Apr
Hotel Plaza Kokai Cancún

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Los Caracoles

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Built in 2005
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Frequently asked questions

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Terracaribe Hotel - In Cancun (Downtown Cancun)?

As of 22 March 2025, prices found for a 1-night stay for 2 adults at Terracaribe Hotel - In Cancun (Downtown Cancun) on 1 April 2025 start from $40.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Terracaribe Hotel - In Cancun (Downtown Cancun) pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

What time is check-out at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-out is at noon.

Where is Terracaribe Hotel - In Cancun (Downtown Cancun) located?

Located in Downtown Cancun, this hotel is 1.2 mi (1.9 km) from Gran Puerto Pier.

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Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 232 out of 732 reviews
Rating 8 - Good. 248 out of 732 reviews
Rating 6 - Okay. 157 out of 732 reviews
Rating 4 - Poor. 51 out of 732 reviews
Rating 2 - Terrible. 44 out of 732 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Adetomiwa

Disliked: Amenities
I like the quietness
Stayed 5 nights in Dec 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Agradable
Stayed 1 night in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities, communication
Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023

2/10 Terrible

Carlos

Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024

8/10 Good

Max

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The place smells dusty
Stayed 1 night in Mar 2024

10/10 Excellent

Karan

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

4/10 Poor

Tien

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Nice budget hotel to stay, clean, pool, a/c
Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
Stayed 1 night in Jun 2022

6/10 Okay

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024

6/10 Okay

Luz

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Stayed 1 night in Sep 2023

6/10 Okay

jose

Liked: Cleanliness
Disliked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun

4/10 Poor

Verified traveler

Disliked: Room comfort, communication
Terrible hotel, beers not allowed. Not clean.
Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Patricia

Liked: Cleanliness, communication
Disliked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 3 nights in Mar 2025

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención y buena estadía. El hotel cumple con lo especificado.
Stayed 2 nights in Mar 2025

8/10 Good

Fabiola

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El personal poo empático
Stayed 1 night in Feb 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seguro
Stayed 1 night in Sep 2024

10/10 Excellent

Belgi estefy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Oct 2024

4/10 Poor

indo

Stayed 1 night in Nov 2024

10/10 Excellent

Abe&Tina

Stayed 1 night in Oct 2024