Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property
Experience all-inclusive bliss with gourmet dining options to suit every taste. Unwind on the pristine white sand beach or challenge yourself at the nearby golf course.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
Interior entrance
View from property
Deep soaking bathtub
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 38 of 38 rooms

Junior Suite, 2 Bedrooms (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
2 bathrooms
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Shower/tub combination
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Bidet
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
2 bathrooms
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Suite, Ocean View (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Shower/tub combination
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Jetted bathtub
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Bidet
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Bidet
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
2 bathrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
2 bathrooms
  • Sleeps 6
  • 2 Double Beds

Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Bidet
Bathrobes
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Shower/tub combination
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (M)

Highlights

Balcony
Separate sitting area
Private outdoor spa tub
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Similar properties

About the neighborhood

Map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 10 min walk
  • Gaviota Azul Beach - 12 min walk
  • Forum Beach - 12 min walk
  • Tortuga Beach - 3 min drive
  • Hotel Zone Beaches - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Riu - ‬3 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Turquesa Restaurant - ‬3 min walk
  • ‪Kawachi Specialty Restaurant - ‬3 min walk
  • ‪Hotel Miramar - ‬3 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Upscale all-inclusive property near Cancun Convention Center
At Hotel Riu Palace Las Americas - Adults Only- All Inclusive, you can look forward to a free breakfast buffet, an adjacent golf course, and a swim-up bar. With a white sand beach, sun loungers, and beach volleyball, this property is the perfect place to soak up some sun. Indulge in aromatherapy, a body treatment, and a massage at Renova Spa, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Fitness classes are offered at the health club; other things to do include kayaking, snorkeling, and sailing. Free in-room WiFi is available to all guests, along with a poolside bar and a grocery/convenience store.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, motorized watercraft on site, and ATM/banking services
  • Wedding services, a banquet hall, and 1 meeting room
  • Guest reviews give top marks for the dining options, breakfast, and beach locale
Room features
All 372 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like separate sitting areas and bathrobes. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Don Roberto
  • Sakura
  • Los Arcos
  • Krystal
  • Black & White

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Fitness center
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling

Conveniences

  • ATM/banking services
  • Banquet hall
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference space (2099 square feet)
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • This property does not have elevators

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Americas
Riu Las
Riu Las Americas
Riu Las Americas All Inclusive
Riu Las Americas Palace
Riu Palace Las
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas Adults Cancun
Riu Palace Las Americas Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul

Frequently asked questions

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

Is Hotel Riu Palace Las Americas - Adults Only- All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Self parking is free at this property.

What time is check-in at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Hotel Riu Palace Las Americas - Adults Only- All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within a 15-minute walk of Plaza Caracol Mall and Cancun Convention Center. La Isla Shopping Mall is 2.4 mi (3.8 km) away.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2750 out of 4037 reviews" "
Rating 8 - Good. 786 out of 4037 reviews" "
Rating 6 - Okay. 268 out of 4037 reviews" "
Rating 4 - Poor. 105 out of 4037 reviews" "
Rating 2 - Terrible. 128 out of 4037 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roman, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 4 nights in Jan 2025

10/10 Excellent

Rita, Montville

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Amazing staff and customer service. Everyone was incredibly friendly. The property was impeccably maintained. The food does lack variety, especially for vegetarians. I do need to bring f awareness to amajor concern was that we witnessed a man have a stroke in the water and they pulled him to shore but did not a defibrillator. Another guest did CPR until staff took over. It was over 30 minutes before medical personal arrived it was too late for a defibrillator. He was blue when finally transported and he passed. It was horrific to whiteness such a devastating situation. The lack of proper medical assistance was a concern. Going forward asking about medical resources will be on my checklist. Our prayers to this man and his family.
Stayed 7 nights in Dec 2024

10/10 Excellent

Douglas, Greenwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time staying with XLA and it was great, again. We love the ocean view rooms, the dining options and the hotel amenities, but the friendly staff are the reason we keep coming back. Everyone is very helpful and friendly, and the staff and servers at the pool are great. Many thanks to all of the staff for making our stay enjoyable, and special thanks to Miguel, Jonathan, Juan, Wilbur and Eileen. The evening entertainment is also very good. We will be back again.
Stayed 8 nights in Jan 2025

8/10 Good

Allyssa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the Riu parties that they shuttle you back/forth to for free. The buffet was good. Never waited long for seating at the dinner options. Beach was nice and it was private so no one trying to sell you things.
Stayed 4 nights in Dec 2024

8/10 Good

Ruchi, Beaverton

Wish more white sand
Stayed 7 nights in Dec 2024

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a dream that came true. And the stay couldn’t have been better.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ronald Lewis Hayes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Jan 2025

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marie at Reception was the standout star of our stay at Riu. From day one until our departure, she consistently went above and beyond, going the extra mile to ensure our needs were met. Her dedication, attentiveness, and genuine care made us feel truly valued, setting a high standard for customer service that defined our entire experience. The rest of our stay was equally impressive. Santiago (Italian and Steakhouse), Vivian (Krystal), and Nick (Buffet) provided excellent service in the restaurants. The staff's hard work was evident throughout the resort. Comfortable accommodations in our remodeled room with an outstanding view of the sea, well-maintained grounds, and a range of amenities complemented the outstanding service. Riu exceeded our expectations, offering a perfect blend of luxury and attentive care, making it highly recommendable for a memorable Caribbean getaway.
Stayed 7 nights in Jan 2025

10/10 Excellent

Alexandra

Liked: Cleanliness
Stayed 6 nights in Jan 2025

10/10 Excellent

Linda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was extremely friendly and accommodating. Rooms were clean and spacious. Only issue is constant dampness in the room. Nothing ever dried. Bathing suits remained wet the entire time.
Stayed 7 nights in Jan 2025

8/10 Good

Cecilio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The riu las americas was an excellent vacation spot for adults only. When the weather was warm enough the pool was wonderful. The pool activity staff does a great job day in and day out. The only thing I would recommend is to have some jacuzzi’s because the only one in the spa is not that warm. For adults on vacation, time in a jacuzzi is priceless.
Stayed 4 nights in Jan 2025

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Clean and staff is very nice. Love the beach area . Food is good too.
Stayed 6 nights in Jan 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional and friendly
Stayed 5 nights in Jan 2025

8/10 Good

Lisa K, Marion

Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing in hospitality and service but the food is lacking. The fruit was never ripe and nothing had flavor. The best food was the Italian place.
Stayed 8 nights in Jan 2025

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best resort I have been to so far in cancun. The beach is small but has the least amount of seaweed, the best buffet options, and the closest to downtown. The restaurants putside of th buffet were not for me personally, there was minimal options as far as entrees and a lot had seafood in it. This resort is adults only so I liked that there were not kids all around me and I had the option to go to the other related resorts for free and enjoy the younger crowd if wanted.
Stayed 3 nights in Jan 2025

10/10 Excellent

Mihail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked there.
Stayed 7 nights in Jan 2025

6/10 Okay

Ann, north chesterfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice,clean, good food, good service. If you are on the inside facing the ocean, there is tremendous noise at night from the stage area until like 10 or 11 pm so don't count on an early bedtime. You can hear it loudly inside your room with drapes closed. It was really annoying.
Stayed 9 nights in Nov 2024

10/10 Excellent

Tammy Jo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lot of fun!
Stayed 7 nights in Jan 2025

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
The property, service and cleanliness was excellent. Abu, the bartender at the bar off the lobby was the best!! I’ve never seen a bartender run a bar solo like he does. He is also kind, funny and converses with his customers. Edgar is a waiter who we had the pleasure of having him serve us a few times. He was very efficient, remembered our food and drink preferences and very friendly!
Stayed 4 nights in Jan 2025

10/10 Excellent

Kati

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic time with our college age sons! Staff was amazing and everything was nice and clean!
Stayed 7 nights in Jan 2025

10/10 Excellent

Amrit S

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good visit
Stayed 3 nights in Jan 2025

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience nice staff good food nice view
Stayed 6 nights in Jan 2025

8/10 Good

Kevin Roy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool
Stayed 8 nights in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness, amenities
The service, cleanliness and food was amazing
Stayed 7 nights in Jan 2025