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Pachamaya Suites, Wellness Spa, Retreats

2.5 star property
Adults-only Cancun hotel in Downtown Cancun with free parking

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Photo gallery for Pachamaya Suites, Wellness Spa, Retreats

Outdoor pool, sun loungers
Yoga
Deluxe Studio Suite | Hypo-allergenic bedding, individually decorated, individually furnished
Grand Room | Hypo-allergenic bedding, individually decorated, individually furnished
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Spa
  • Bar
  • Pet friendly
  • Breakfast available
  • Pool
The current price is AED 223
AED 284 total
includes taxes & fees
3 Mar - 4 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Double Room

Grand Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
In-room massage
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Grand Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Eco-friendly cleaning supplies
Free bottled water
Wardrobe or closet
In-room massage
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Shared Dormitory, Mixed Dorm

Shared Dormitory, Mixed Dorm | Hypo-allergenic bedding, individually decorated, individually furnished

Shared Dormitory, Mixed Dorm

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
Wardrobe or closet
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Grand Room

Grand Room | Hypo-allergenic bedding, individually decorated, individually furnished

Grand Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
In-room massage
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Studio Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
In-room massage
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Quadruple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bunk Bed

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includes taxes & fees
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About the neighborhood

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 10 min walk
  • Puerto Cancun Marina Town Center - 18 min walk
  • Plaza Las Americas - 2 min drive
  • Plaza 28 - 2 min drive
  • Ultramar Ferry Puerto Juárez - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪The Healthy Place - ‬3 min walk
  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Temakita Cancun - ‬6 min walk
  • ‪Ty-Coz - ‬5 min walk
  • Yamamoto

About this property

Pachamaya Suites, Wellness Spa, Retreats

Hotel near Puerto Cancun Marina Town Center
At Pachamaya Suites, Wellness Spa, Retreats, you can look forward to an adjacent golf course, a terrace, and an art gallery on site. Tee up with amenities like a golf clubhouse and golf caddies at this hotel. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a facial, Ayurvedic treatments, or aromatherapy. Be sure to enjoy a meal at Chamana, the on-site restaurant. Fitness classes and yoga classes are offered at the health club; Pachamaya Suites, Wellness Spa, Retreats also has designer stores on site, a garden, and car rentals on site. In addition to a bar, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), airport pick-up service (surcharge), and coffee/tea in the lobby
  • Luggage storage, wedding services, and books
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, in addition to amenities like free bottled water.
Other conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling, and eco-friendly cleaning products
  • Showers and shampoo
  • Wardrobes/closets and housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 100 kilometers
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–1:00 PM: MXN 200-500 per person
  • 1 restaurant
  • 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Chamana

Things to do

  • Fitness classes
  • Art gallery
  • Bike parking
  • Bike storage
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Outdoor pool
  • Pilates classes
  • Private picnics
  • Shopping
  • Spa services
  • Yoga classes

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Front desk (limited hours)
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf privileges (optional)
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sun loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Stair-free path to entrance
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Beach towels
  • Biodegradable drinking straws
  • Books
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Games
  • Local artist showcase
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Shared refrigerator
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea filters (reusable)
  • Free bottled water

More

  • Eco-friendly cleaning products provided
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pachamaya
Pachamaya Suites, Wellness Spa, Retreats Hotel
Pachamaya Suites, Wellness Spa, Retreats Cancun
Pachamaya Suites, Wellness Spa, Retreats Hotel Cancun

Frequently asked questions

Does Pachamaya Suites, Wellness Spa, Retreats have a pool?

Yes, this property has an outdoor pool.

Is Pachamaya Suites, Wellness Spa, Retreats pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 500 per stay. Service animals are exempt from fees.

How much is parking at Pachamaya Suites, Wellness Spa, Retreats?

Self parking is free at this property.

What time is check-in at Pachamaya Suites, Wellness Spa, Retreats?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Pachamaya Suites, Wellness Spa, Retreats?

Check-out is at noon.

Does Pachamaya Suites, Wellness Spa, Retreats provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of MXN 750 per vehicle applies.

Where is Pachamaya Suites, Wellness Spa, Retreats located?

Located in Downtown Cancun, this spa hotel is within 1 mi (2 km) of Benito Juarez Municipal Building and Puerto Cancun Marina Town Center. PlayCity Casino and Las Palapas Park are also within 10 minutes.

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Pachamaya Suites, Wellness Spa, Retreats Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 40 out of 69 reviews
Rating 8 - Good. 17 out of 69 reviews
Rating 6 - Okay. 6 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ed

Nice, clean, not a lot of amenities but close to good restaurants. No tv in room. Good wifi tho
Stayed 1 night in Feb 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 2 nights in Jan 2025

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were nice and I used the spa services and had a great massage. They offer yoga and sound baths as well.
Stayed 1 night in Dec 2024

8/10 Good

Normand

Liked: Amenities
The room was goof quality/price
Stayed 2 nights in Jan 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 1 night in Dec 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and private. Great for zen and relaxation!
Stayed 2 nights in Dec 2024

10/10 Excellent

Harsh Mukeshbhai

Liked: Cleanliness, staff & service
It is a very passive hostel, mostly for relaxing and is great for older age groups
Stayed 5 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean.
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Great Place. With wellness clearly from the moment you enter. Special Place.
Stayed 1 night in Oct 2024

10/10 Excellent

Alexandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome hotel, great vibe, and awesome staff. This place is located very close to the ADO if you plan on taking trips. Whenever I come back to Cancun, I will be staying here again.
Stayed 9 nights in Aug 2024

6/10 Okay

Tanju

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very minimalistic. The morning lady who speaks English at the reception is not friendly at all. The rooms are very basic. Do not expect any luxury at all. After heavy rains, our rooms are flooded twice so we had to change rooms at 11 pm twice.
Stayed 7 nights in Dec 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY HANDS DOWN IF YIU ARE LOOKING FOR A PEACEFUL PLACE A TEN MINUTE WALK TO A BEAUTIFUL MALL IN A VERY VERY BEAUTIFUL AREA IF CANCUN AND FIVE MINUTES FROM DOWNTOWN. THE HOTEL ITSELF WAS INCREDIBLY CLEAN AND THE STAFF WERE GENUINELY KIND!
Stayed 5 nights in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pachamaya Palace
This property is by far the best place to stay in downtown Cancun. I can't say enough 'Great things' about this "Wonderful Place". It's been "Truly a Gift" for me.
Stayed 1 night in Oct 2024

10/10 Excellent

ifueko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience and staff.
Stayed 7 nights in Jul 2024

10/10 Excellent

huzaifa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Aug 2024

10/10 Excellent

Krisie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially for a solo traveler, safety is the on the top of mind. The place let you feel like at home. Soft and light music playing in the background with aromatic fragrance in the air reduce the stress right away. Either you are relaxing by the pool or stretching on the mat at patio, or sipping and/or dinning under soft lighting surrounded by the green, you will find whatever you need as a break from traveling. Close to the safest area in the city, City hall and public transit, walking distance to the local shopping and hidden jems. With flexible types of accommodations and warm hearted staff, you can find people from all walks of life, different continents and difference age group flocking here even in the slow tourist season.
Stayed 6 nights in Nov 2024

8/10 Good

Samuel Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite and not crowded
Stayed 2 nights in Jun 2024

4/10 Poor

grace

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was a last minute booking due to a very dirty and dangerous hotel we book the last night before our return flight. The girl at the front desk was very nice and friendly. The room itself was spacious and clean, however there were not blankets, no good pillows, and the mattress need to be change. They were bend in the .middle and rock as a rock.
Stayed 1 night in Oct 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Lucera at the front desk is awesome!
Stayed 1 night in May 2024

10/10 Excellent

Natanael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very clean, in good repair, great location, walkable, classy restaurants, but also cheap eats easily accessible. I would not trust the hotel/hostel staff to coordinate any type of airport transport as they are not organized.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kajal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pachamaya Wellness Spa
When I booked Pachamaya at the last moment due to flight cancellations I was merely looking for a place to stay, but what I got was surprizing and unexpected in a very good way. They are a holistic wellness center and deserve the stars they have. The lady at the reception, Lucero was friendly and courteous. Tho I was unable to attend their wellness activities, I did take advantage of their spa services and it provided the much needed theraputic relaxation. The room was not sound proof but I had restful sleep both nights I stayed with them. Several great food options around the place. Safe neighborhood for pedestrians.
Stayed 1 night in Oct 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Jul 2024

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing refuge in the city!
Don't hesitate - book Pachamaya if you can. I was lucky to stay here before they were fully open, and the owners have an amazing vision for this spot. You can tell how much they care, and their staff care just as much. It's peaceful, relaxing, and well-appointed, with thoughtful extra touches. Lots of great common space, and I had a hard time leaving the pool / hot tub area. Convenient location in the historic original neighbourhood. If I'm ever back to Cancun, I'll be back to Pachamaya.
Stayed 3 nights in Jan 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the most transformative experience at Pachamaya, a sanctuary for the mind, body, and soul. From the moment I arrived, I was enveloped in an atmosphere of calm and serenity. Every aspect of this retreat is carefully designed to promote deep relaxation and healing. The wellness treatments, from rejuvenating massages to holistic therapies, were truly life-changing. Each session felt like a journey toward inner peace, expertly guided by caring professionals who intuitively knew what my body needed. The peaceful surroundings, combined with the gentle, nurturing environment, allowed me to fully disconnect from the stresses of everyday life and reconnect with myself. The personalized approach of the staff made me feel valued and understood. The retreat not only nourished my physical well-being but also touched my spirit, offering clarity and a renewed sense of purpose. Whether you're seeking relaxation, healing, or a profound reset, Pachamaya offers an experience that leaves you feeling whole, balanced, and inspired. I left feeling lighter, more aligned, and with a profound sense of gratitude for the care and intention that went into every detail. This retreat is not just a getaway—it’s a path to true wellness. I cannot wait to return!
Stayed 17 nights in Sep 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Pachamaya is a good basic place to stay. The room was clean, and the staff were all very friendly and helpful. My only complaints are that the king bed was hard as a rock and hurt my back so I spent the majority of the nights on the bunk bed. There was no fridge in the room and there was no TV. The only fridge is in the lobby so if I wanted to grab a cold beer I had to go get it out of the communal lobby fridge. I disliked the lack of trash cans in the room as it was small and I had to frequently take garbage out to the pool area cans. Overall I had a nice stay and as I said one major plus was the advice and guidance from Staff like Roy, Flora, and Fernando. I would certainly stay at Pachamaya again just because of how awesome the staff was. I had a nice massage and enjoyed the food at the hotel restaurant. Be advised the pool temperature is very warm so it is not very refreshing but it is very clean.
Stayed 6 nights in Aug 2024