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Motel Costa Express

2.5 star property
Motel in Cancun with a 24-hour front desk and a hot tub

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Photo gallery for Motel Costa Express

Romantic Double Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi
Front of property
Romantic Double Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi
Lobby
Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

5.8 out of 10

Popular amenities

  • Hot Tub
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Double Room, 1 King Bed, Jetted Tub

Romantic Double Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Romantic Double Room, 1 King Bed, Jetted Tub

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Jetted bathtub
Private bathroom
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. López Portillo No. 1557 Mza. 19, Lote 14 Reg. 104, Cancun, QROO, 77539

What's nearby

  • María Desatadora de Nudos Sanctuary - 5 min drive
  • Las Plazas Outlet Cancun - 6 min drive
  • Cancun Mall - 8 min drive
  • Plaza 28 - 8 min drive
  • Plaza Las Americas - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • ‪Las delicias del gordo - ‬2 min drive
  • ‪Ty-Coz - ‬17 min walk
  • ‪Tacos árabes - ‬2 min drive
  • ‪La Concha Dorada - ‬9 min walk
  • ‪Tianguis 102 - ‬14 min walk

About this property

Motel Costa Express

Motel near Cancun Mall
Motel Costa Express provides a hot tub and more. Guests can connect to free in-room WiFi.
Other perks at this motel include:
  • A 24-hour front desk
Room features
All guestrooms at Motel Costa Express feature thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and shampoo
  • Flat-screen TVs with cable channels and DVD players
  • Daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking options include a carport

Food and drink

  • 24-hour room service

Things to do

  • Hot tub

Guest services

  • 24-hour front desk
  • Daily housekeeping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Children 18 years old and younger are not permitted at this property

Property is also known as

Motel Costa Express Cancun
Motel Costa Express
Costa Express Cancun
Costa Express
Motel Costa Cancun
Motel Costa
Costa Cancun
Motel Costa
Motel Costa Express Motel
Motel Costa Express Cancun
Motel Costa Express Motel Cancun

Frequently asked questions

Is Motel Costa Express pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Motel Costa Express?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Motel Costa Express?

Check-out is at noon.

Where is Motel Costa Express located?

Located in Downtown Cancun, this motel is within 3 mi (5 km) of María Desatadora de Nudos Sanctuary, La Gran Plaza Shopping Mall, and Iglesia de Nuestra Senora del Carmen. Las Plazas Outlet Cancun is 3 mi (4.8 km) away.

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Motel Costa Express Reviews

Reviews

5.8
Rating 10 - Excellent. 10 out of 74 reviews
Rating 8 - Good. 20 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 12 out of 74 reviews
Rating 2 - Terrible. 21 out of 74 reviews

6.4/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First ever stay in a motel
This place was amazing. I felt so refreshed after 2 days there. The floor is clean to walk around and quiet. Such a feeling of freedom there. Hot shower was great. Hairdryer was great. It's even more secure with the automated garage door.
Stayed 2 nights in Dec 2022

4/10 Poor

Randi Latia

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The cleaner did a great job, check in was quick and the room was spacious, but there were ants and spiders in the room. There was also mold on the roof in the bathroom.
Stayed 1 night in Jul 2022

4/10 Poor

laureano

Disliked: Staff & service
cobran extra por limpieza
Stayed 7 nights in Dec 2023

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno en general.
Precio acorde a la calidad del hospedaje. Ubicación cercana a donde necesitaba ir y de fácil acceso. Todo ok.
Stayed 2 nights in Oct 2023

4/10 Poor

Norberto

Liked: Cleanliness, property conditions & facilities
No ofrecen lo que reservas, y llegando al hotel te cobran "cuota de saneamiento"

2/10 Terrible

Raúl Reynaldo

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala atención en la entrada, tuvimos que esperar hasta las 2 PM cuando queríamos pagar por un early check in y dónde tuvimos que irnos a otro lugar para poder descansar. Hasta que ya pudimos entrar a la habitación nos dieron habitación donde el baño no servía y se quedaba todo, su solución fue darnos un destapacaño y no ayudo nada. Jamás volvería ni a preguntar por algo perdido
Stayed 1 night in Oct 2023

2/10 Terrible

Jimmy

Stayed 3 nights in Sep 2023

2/10 Terrible

Omar

Cobraron más de lo acordado
Me robaron. La reserva era por 570 pesos y me cobraron 1650 pesos .
Stayed 1 night in May 2023

6/10 Okay

Zuleyma

Disliked: Cleanliness
Stayed 4 nights in Mar 2023

4/10 Poor

Victor Prado

Disliked: Staff & service, amenities, property conditions & facilities
Se pregunto durante la estadía por el agua caliente y jsmas solucionaron el problema....
Stayed 9 nights in Feb 2023

6/10 Okay

VICTOR MANUEL

Stayed 2 nights in Feb 2023

10/10 Excellent

Fernando

Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Belen

Stayed 3 nights in Nov 2022

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service
Pésimo servicio de la recepcionista .!!, desconocen su información y falta de anotación al cliente .!!
Stayed 1 night in Jul 2022

10/10 Excellent

jean Christophe

Liked: Staff & service, amenities, property conditions & facilities
Nikel
Stayed 11 nights in Feb 2022

2/10 Terrible

peter

Stayed 1 night in Feb 2022

2/10 Terrible

Alan

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
No respetaron la reserva , no pudimos utilizar la habitación y aún así cobraron las 2 noches
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complicado no manejan llaves de habitacion, la limpieza si no la solicitas no la hacen
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excelente desde q entras todo limpio.. la comida riquisima
Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Primer día el cuarto no contaba con llave Por la noche no avía agua para tomar una ducha Cuando pedía room service tardan tanto para llevarte tu comida y después los platos se quedan por dos días de donde los deben de recoger Nunca mas y no lo recomendaria
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this property to anyone visiting Cancun. An individual unit is offered to each guest, including a garage, however you do not receive a key to the unit (small interior lock on door only). The garage door does close, but has a large opening near the top & can be opened manually from the outside. The lock on the ground floor unit window also did not lock. The bed was large and made, but did have multiple stains + ants running across it.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have my room reservation in their system. I had to pay to stay there.
Stayed 1 night in Apr 2019

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Personal Poco Profesional y Antipatico.
Reserve el Hotel para 1 noche pues estaba cercano a unas citas de negocios. No me agrado el trato recibido en recepcion como falta de profesionalidad y amabilidad. La habitacion nos dieron una como muy basica sin nada especial aunque nos habian dicho por facebook que sinos podian dar otro tipo de habitacion que no fuera la standard pues tienen el mismo costo, la verdad no quisieron pq si habia disponibilidad y habitaciones libres. Se negaron a darnos factura aun con opcion de pago en el hotel, cosa que no deberia ser asi. La habitacion esta anticuada en decoracion y servicios como TV, lo unico que tiene aceptable es q es de bien tamaño. Falta de seguridad, vino a vernos un amigo y lo dejaron pasar sin consultar con nuestro cuarto si lo estabamos esperando o no. Bastante mejorable tanto en Personal, amabilidad, facturacion, decoracion, servicios ...
Stayed 1 night in Apr 2019