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Krystal Urban Cancun & Beach Club

3.5 star property
Hotel with a nearby private beach, a short walk to Plaza Las Americas

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Front of property - evening/night
Krazy King Non Refundable (Free Beach Club Access) | City view
Business center
Lobby sitting area

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Parking available
The price is AED 266
AED 336 total
includes taxes & fees
5 Jan - 6 January 2025

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy King Non Refundable (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Free Beach Club Access)

Junior Suite, 1 Bedroom (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 Bedroom (Free Beach Club Access)

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 100 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy Non Refundable (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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8.8 out of 10, Excellent, (2290)
The price is AED 353
AED 463 total
includes taxes & fees
21 Jan - 22 January 2025
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About the neighborhood

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

What's nearby

  • Plaza Las Americas - 5 min walk
  • Dubai Palace Casino - 16 min walk
  • Plaza 28 - 2 min drive
  • Puerto Cancun Marina Town Center - 3 min drive
  • Ultramar Ferry Puerto Juárez - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Patravali - ‬4 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪La Guadalupana - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel near Plaza Las Americas
Located close to Plaza 28, Krystal Urban Cancun & Beach Club provides a poolside bar, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Restaurante Aquamarina, the on-site restaurant. Stay connected with free WiFi in public areas, and guests can find other amenities such as a gym and a business center.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and concierge services
  • Smoke-free premises, an elevator, and luggage storage
  • A front-desk safe, 9 meeting rooms, and a banquet hall
  • Guest reviews say good things about the overall value and proximity to shopping
Room features
All 246 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Balconies or patios, free infant beds, and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11 AM: MXN 345 for adults and MXN 173 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurante Aquamarina
  • Lobby y Sushi Bar

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage

Business services

  • Business center
  • Meeting rooms - 9

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive recycling policy
  • Local culture & ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Outdoor space

  • Balcony or patio

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun & Beach Club have a pool?

Yes, this property has an outdoor pool.

Is Krystal Urban Cancun & Beach Club pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Urban Cancun & Beach Club?

Self parking is available for MXN 30 per day.

What time is check-in at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Urban Cancun & Beach Club?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Urban Cancun & Beach Club located?

Located in Downtown Cancun, this hotel is 0.2 mi (0.4 km) from Plaza Las Americas and 3 mi (4.8 km) from Ultramar Ferry Puerto Juárez. Amerimed Hospital and Chopo Medical Laboratory are also within 15 minutes.

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 523 out of 1264 reviews" "
Rating 8 - Good. 310 out of 1264 reviews" "
Rating 6 - Okay. 178 out of 1264 reviews" "
Rating 4 - Poor. 120 out of 1264 reviews" "
Rating 2 - Terrible. 133 out of 1264 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Daniel

Stayed 1 night in Nov 2024

6/10 Okay

Nyah

Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Stayed 1 night in Nov 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicacion muy conveniente para visitar a la fanilia e ir de compras. Todo el personal tiene una excelente actitud de servicio. Por alguna razon, el check es muy lento y se hacen largas filas.
Stayed 4 nights in Nov 2024

2/10 Terrible

Mehrbanou

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi to everyone at my stay. They give me room full of bed bug And I been bitten by them. It was in middle of night 2:30 am. I got bitten and they move me to other same as first. I got. It again I keep reporting whit video. And pic. No one. Did any things. For me. I was there. To relax and go to my dental. It’s turn to nightmare. I could not. Find. Health department to call them. I’m from Canada Toronto. I been to many resorts in cancun. And other. Never. Got any things wrong 😑 I’m very mad. They should shot down this hotel. Won’t happen to any one else. The food was really bad. Nothing you should eat. But the beach was. Good. In way you can’t. Go to swimming 🏊‍♀️ as it was red flag. And windy weather the drink 🍹 look. You having juice. I wish they will. Take action. And close done. That was my mini 4 days vacation in this horrible hotel.
Stayed 1 night in Nov 2024

8/10 Good

Drew

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Right by a mall and free access to the beach. Lots to eat around the area, also right beside an arena for concerts.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2024

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Seyed Kian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe not working. There was loud music at 6:30 am. It was pretty walkable
Stayed 2 nights in Nov 2024

10/10 Excellent

ADEURIS

Stayed 3 nights in Nov 2024

6/10 Okay

Talia, Lowell

Traveled with family and small children
Liked: Cleanliness
We always love staying here for a quick trip. We were waiting for family to get into town, while the hotel is okay it definitely needs more staff our wait to get check in was well over 45 mins. The elevator next to our room was broken.
Stayed 1 night in Nov 2024

10/10 Excellent

Ihanab

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The Krystal Urban Hotel in Cancun offers a stylish and modern accommodation experience. We appreciate the hotel's convenient location. We praise the friendly and attentive service provided by the hotel staff. The rooms are well-appointed and offer a comfortable and relaxing stay. Overall, the Krystal Urban Hotel in Cancun is a great choice for travelers seeking a contemporary and enjoyable hotel experience.
Stayed 3 nights in Nov 2024

4/10 Poor

Elvira, Sarasota

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super overdated, cheap old furniture, rusted bathroom mirror, super inconvenient shower, no shower hat, staff doesn't speak English, weared people occupy who also run corridors very loud, screaming, laughing after midnight, loudly moving furniture in next door room, entrance to room door gets lock easily so that i couldn't exit room, too hot no a/c in corridors. Bed was ok.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jonathan

Liked: Amenities, property conditions & facilities
Everything was amazing and the customer service was great
Stayed 1 night in Nov 2024

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness
They don’t let you check in early….the breakfast buffet was meh so we went out or ordered off the regular menu…..beautiful view from the 11th floor…..the room floors need to be mopped…..needs were firm….take your own was cloths or buy some as we did from the Walmart not too far from the hotel they gave us one and said they didn’t have anymore……close to the shopping malls and areas to eat Ubers are cheap getting around Cancun
Stayed 4 nights in Nov 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach resort pass worked so much better than imagined. The hotel is very nice and clean a little older but modern furniture. Overall loved it easy walking distance to shopping and restaurants. Staff was always so helpful and accommodating. I will definitely be returning!
Stayed 4 nights in Oct 2024

10/10 Excellent

My

Stayed 2 nights in Sep 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 4 nights in Oct 2024

10/10 Excellent

Francisco, Vero Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is close to everything has beach access when going for business and half fun this hotel is ideal
Stayed 7 nights in Oct 2024

8/10 Good

Alicia

Business traveler
Liked: Cleanliness, staff & service
Bien para corta estancia
Stayed 1 night in Sep 2024

8/10 Good

Joaquin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
all good
Stayed 1 night in Oct 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like pretty much everything, the only inconvenience was the weather
Stayed 6 nights in Sep 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024