Krystal Grand Cancun All Inclusive

4.0 star property
Stylish hotel on the shore with 4 outdoor swimming pools

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe
Altitude Master Suite, Ocean front | Private spa tub
Outdoor wedding area
Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
  • Housekeeping
    Housekeeping
The price is AED 809
AED 995 total
includes taxes & fees
26 Sep - 27 Sep

Room options

Available filters for rooms
Showing 17 of 17 rooms

Altitude Suite King, Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, Multiple Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Altitude Master Suite, Ocean front

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Standard Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Suite 2 double beds, Boulevard view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Free extra futon mattress
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 6 min walk
  • Forum Beach - 7 min walk
  • Chac Mool Beach - 14 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Mandala - ‬6 min walk
  • ‪Hooters - ‬6 min walk
  • ‪Krystal Cancún - ‬3 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪The Moongate - ‬2 min walk

About this property

Krystal Grand Cancun All Inclusive

Upscale family-friendly hotel near La Isla Shopping Mall
Close to Gaviota Azul Beach and Cancun Convention Center, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas, and sun loungers. Treat yourself to a body treatment, aromatherapy, or reflexology at Krystal Spa, the onsite spa. Be sure to enjoy a meal at Restaurante Ayami, the on-site restaurant. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • A 24-hour front desk, beach towels, and a front-desk safe
  • Beach umbrellas, tour/ticket assistance, and concierge services
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 398 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services, and free infant beds
  • Pillowtop mattresses, down comforters, and free extra futons
  • Bathrooms with showers and free toiletries
  • LED TVs with premium channels
  • Wardrobes/closets, balconies, and free extra beds

All inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurante Ayami
  • Terraza el Mortero
  • The Grill
  • Risotto
  • Red Fish

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 6

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free extra futon mattress
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.43 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Grand Cancun All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Gaviota Azul Beach and Forum Beach. La Isla Shopping Mall and Cancun Convention Center are also within 3 mi (5 km).

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 451 out of 1131 reviews" "
Rating 8 - Good. 233 out of 1131 reviews" "
Rating 6 - Okay. 182 out of 1131 reviews" "
Rating 4 - Poor. 115 out of 1131 reviews" "
Rating 2 - Terrible. 150 out of 1131 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Griselda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we really enjoyed our visit, with great people and great food!! Activities for all the family.
Stayed 3 nights in Sep 2024

10/10 Excellent

Teresita

Stayed 4 nights in Aug 2024

10/10 Excellent

Agrim

Stayed 3 nights in Aug 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Benito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the very beginning I was greeted with warm welcome from staff and made our whole stay wonderful any questions we had was answered and gave us tip on navigating downtown I would highly recommend if you want a nice calming experience with great drinks and great staff to make the stay more pleasant
Stayed 7 nights in Aug 2024

6/10 Okay

Rocio

Liked: Cleanliness
Disliked: Staff & service
They charged my card for going to a restaurant when it was all inclusive ! Call customer service and they kept hanging up .
Stayed 4 nights in Aug 2024

6/10 Okay

Mirna

Stayed 5 nights in Jul 2024

10/10 Excellent

Jacqueline Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful experience
Stayed 3 nights in Aug 2024

2/10 Terrible

Branko

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is outdated, mold smell, buffet very limited food, first day the only place for lunch was outside with no shade on 100 F! They ad 5 restaurants for dinner, but only 2 is open daily if you are lucky to do a reservation at 10 am, because at 10:05 all available spots will gone. For lunch only buffet, awfull chooses almost not eatable! Lunch buffet room is small, for example sweet table has only 3 diff options, for 4 stars hotel this in unacceptable. Meet choose only one! No AC at the lobby or elevalators, complete building smells like mold. All your belonging will smell like mold! They do not clean beach, you should watch not to step on plastic forks, glasses or bottles! This should be rated as 2 stars hotel not 4!!!
Stayed 7 nights in Aug 2024

4/10 Poor

Tadatsugu

Traveled with family
Disliked: Cleanliness, staff & service
Each floor's dust-shot room's door was always open, spreading a terrible smell. The elevators did not fully function, and one of the two always had trouble. The towel card system did not function and did not meet the needs. The booking system of restaurants was cumbersome, and requests for time modification were ignored and canceled by staff without notice. Early check-in is unavailable, and there is no place for those early check-in for over three-hours without airconditioning.
Stayed 4 nights in Aug 2024

8/10 Good

Janine

Traveled with family
Liked: Staff & service
The beachfront and food/drink service was perfect. Restaurants we good. Buffet could use additional options for breakfast and lunch. Elevators were extremely hot and long waits. AC needs to be improved in rooms. Lilliana on beach service and Julian at the lobby bar were wonderful.
Stayed 8 nights in Aug 2024

8/10 Good

Jean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility needs to fix its elevators. only half are working
Stayed 3 nights in Aug 2024

8/10 Good

Alma Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Emiliano

Elevator not working good an air condicion at lobby no working may room vista white wall
Stayed 3 nights in Aug 2024

10/10 Excellent

Rayan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been here multiple times and have yet to be disappointed. Great staff, great food, great times!
Stayed 5 nights in Aug 2024

10/10 Excellent

Tania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So let me start off by saying this is an older hotel but the views and service did not disappoint. I had an amazing time at this resort. The staff was so friendly and went out of their way to make our experience great ( thank you Mario, Pedro, Claudio & Eduardo). Also a big thank you to our consigner Janer that helped us make reservations to the resturants & Spa. The food was excellent, the breakfast & dinner buffet had great selections. The beach front was beautiful and private which made it calm and perfect to relax which is exactly what I went to do. The beds were comfortable to sleep. My only complaint was the elevators. 2 were out of service and the ones working were small and the wait was long and hot. They did say the elevators would be fixed soon so that problem should be resolved in the near future. I would definitely stay here again. Below is a view from our ocean front room.
Stayed 5 nights in Aug 2024

2/10 Terrible

Fiorella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

Kelsey

Disliked: Staff & service
Stayed 5 nights in Aug 2024

6/10 Okay

Jennifer Leticia

Traveled with partner
Liked: Staff & service, amenities
The staff is amaizing. I did not like that the beach is public and there's lots of trash 😐 another thing was that my a/c was not working and they took around 4 hours to swap me rooms.
Stayed 3 nights in Aug 2024

8/10 Good

Saul

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location Beautiful place in general, great food, close to shops, restaurants. However 2 elevators were not working the full 6 days during our stay so that was not fun waiting 10 minutes to catch a ride to Lobby. At one point they only had one working from 6th floor so I used the stairs to walk down 11 floors. Not to bad for one person but the whole family had to walk the stairs. I guess after paying almost $4800. On the trip and being on vacation is something really didn't expect to do through.
Stayed 5 nights in Aug 2024

8/10 Good

andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Krystal Grand was a great value and a great location. The restaurants were fantastic, particularly Ayami. I would highly recommend this all inclusive resort to anyone.
Stayed 9 nights in Aug 2024

10/10 Excellent

olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the beach is awesome for stay all day, my little girl love the pool
Stayed 6 nights in Aug 2024

2/10 Terrible

Cameron

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very badly ran, only one elevator worked the whole time. building was very hot no a/c. workers were also very rude. waste of money and not really a good experience. food was also terrible.
Stayed 5 nights in Aug 2024

4/10 Poor

Marcela Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

John

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to share my recent experience at [krystal Grande. Unfortunately, it was far from satisfactory. Here are some of the issues I encountered: • The food quality was poor. • The elevators were frequently broken, causing long wait times. • The rooms had a strong odor of dirty bleach. • Checking in at the reception took three hours. • The lobby had no air conditioning. • Due to only two out of four elevators working, it took about half an hour to get to my room. Based on these experiences, I recommend booking another hotel.
Stayed 4 nights in Aug 2024