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Krystal Grand Cancun All Inclusive

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Tortuga Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Altitude Master Suite, Ocean front | Private spa tub
Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe
Beach/ocean view
Outdoor wedding area

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Housekeeping
  • Spa
The price is AED 1,475
AED 1,798 total
includes taxes & fees
19 Jan - 20 Jan

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Family Room, Multiple Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Master Suite, Ocean front

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite 2 double beds, Boulevard view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Krystal Cancun All Inclusive

Pool
Hot Tub
All inclusive
Spa
7.0 out of 10, Good, (1010)
The price is AED 1,044
AED 1,276 total
includes taxes & fees
16 Feb - 17 Feb
Krystal Cancun All Inclusive

About the neighborhood

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 6 min walk
  • Forum Beach - 7 min walk
  • Caracol Beach - 8 min walk
  • Hotel Zone Beaches - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Upscale family-friendly hotel near Cancun Convention Center
Take advantage of a swim-up bar, a beach bar, and a poolside bar at Krystal Grand Cancun All Inclusive. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas, and sun loungers. Treat yourself to a massage, aromatherapy, or a manicure/pedicure at Krystal Spa, the onsite spa. Be sure to enjoy a meal at Restaurante Ayami, the on-site restaurant. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Beach umbrellas, a banquet hall, and beach towels
  • Concierge services, wedding services, and a TV in the lobby
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 398 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services, and free infant beds
  • Pillowtop mattresses, down comforters, and free extra futons
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with premium channels
  • Wardrobes/closets, balconies, and free extra beds

All inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurante Ayami
  • Terraza el Mortero
  • The Grill
  • Risotto
  • Red Fish

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 6

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free extra futon mattress
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • Cable channels
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.86 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Grand Cancun All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is within a 15-minute walk of Gaviota Azul Beach and Cancun Convention Center. La Isla Shopping Mall is 2.3 mi (3.7 km) away.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 409 out of 1046 reviews" "
Rating 8 - Good. 213 out of 1046 reviews" "
Rating 6 - Okay. 172 out of 1046 reviews" "
Rating 4 - Poor. 108 out of 1046 reviews" "
Rating 2 - Terrible. 144 out of 1046 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ryan Oneil

Stayed 4 nights in Dec 2024

8/10 Good

Michael, Wesley Chapel

Liked: Cleanliness, staff & service, amenities
Good location and staff were nice. The food for the reservation required restaurants were average. Buffet was great. Overall good stay and will stay again
Stayed 4 nights in Dec 2024

10/10 Excellent

DAISUKE, ANN ARBOR

Stayed 2 nights in Dec 2024

6/10 Okay

Joseph

Disliked: Staff & service
?
Stayed 1 night in Dec 2024

2/10 Terrible

Gicela

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
Stayed 2 nights in Nov 2024

10/10 Excellent

Subrahmanya Mohan

Stayed 3 nights in Dec 2024

6/10 Okay

Reeveka

Stayed 3 nights in Nov 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 5 nights in Dec 2024

10/10 Excellent

Sunil, Hillsboro

Stayed 5 nights in Dec 2024

8/10 Good

Christina, reading

Liked: Staff & service, amenities
Staff was great! Janer was very helpful when needed!
Stayed 4 nights in Dec 2024

10/10 Excellent

ADAN

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Just a little bit longer on the pickup time. But other than that, everything was excellent. Definitely i will used Expidia in my next trip.
Stayed 5 nights in Dec 2024

6/10 Okay

Sergio Daniel

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
First room was despicable, bathroom peeled off and very dirty, mirror corroded, dirt marks in the room, very uncomfortable bed (way too old) After complain through Expedia and front desk, they changed the room, this room was WAY better, they tried very hard to make it up (which I’m very happy for it), they brought a courtesy sparkling wine and snacks. Appreciate their effort to make our stay the best they could Although 2 elevators were not working (out of 4) which was inconvenient, and additional food was denied in one restaurant (as the steps are just those, so I leave hungry)… pretty bad. But overall after the change was good
Stayed 5 nights in Dec 2024

10/10 Excellent

Claudia Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad de los bartender, roberto, candy y su compañero moskito club y lobby bar y la sra. Paty de la cafeteria super amable. Solo un detalle los dias de mi estadia nunca hicieron refill mi refrigerador de la habitacion, lo tenia que traer de afuera pero en cuanto lo demas exelente la playa mas bonita!
Stayed 4 nights in Dec 2024

6/10 Okay

Alexis

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was just okay. Only 3 restaurants, and you only had a 2 hour window to make reservations. Rarely do they accept walk ins. Room looks wack in real life in comparison to the pictures. MAJOR updates needed. Elevators get stuck and are super slow. Sometimes they’ll skip you, Ocean view itself was nice. Beach area was nice but they need way more chairs. Drinks strongish.
Stayed 4 nights in Dec 2024

8/10 Good

Marina

Traveled with partner
Liked: Amenities
Absolutely gorgeous location, very slo check in, so so complicative to book restaurants and even you hav reservation you stay in line for 45 mins. Cleaner knock our door by 9am and ask if we need her service, no sign on door do not disturb. Over all OK due to location and gorgeous ocean. Oh, food in buffet is very limited.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brenda Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Erica

Liked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Completely went over our expectation from pictures. The service and food was amazing and we had great concierge service that was extremely helpful with booking outside activities. The views were breathtaking and the room was so nice. We stayed in the altitude master suite and everything was perfect especially for the price. Nice and funny staff and within walking distance of everything you need from shopping to nightlife! Highly recommend coco bongo as well! It was a great trip and will definitely come again!
Stayed 3 nights in Dec 2024

10/10 Excellent

Margarette

Stayed 1 night in Nov 2024

2/10 Terrible

Sandra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not sure where to start… I have been staying at to this property for over 15 years and this has been the worse it’s ever been! Rooms have the same furniture, mattress and pillows are hard as a rock and have a bad odor, elevators are old, squeaky and can’t keep up with the guests. Restaurants are short staff and their food selections are mid. The outdoor establishment is being shared by two hotels (Krystal Grand & Altitude) so they are packed with people! Outdoor furniture is old and torn! And the front beach is PACKED with locals that bring their own food and drinks and play loud music! TERRIBLE!!!! Worse experience ever! I made sure I said my goodbyes because I’m never going back again
Stayed 3 nights in Dec 2024

2/10 Terrible

Mayra

Traveled with family
The food is terrible in all of the restaurants.
Stayed 8 nights in Nov 2024

6/10 Okay

Azucena

Stayed 4 nights in Nov 2024

4/10 Poor

Nic

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Aug 2024

4/10 Poor

Griscel

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beach is awesome and the service at the beach with Roberto and Candy was outstanding but the hotel itself needs a lot of improvement. AC was down the last day and we couldn’t sleep with the heat. The food tasteless and they use the cheapest options possible, the drinks are poor too.
Stayed 6 nights in Nov 2024

2/10 Terrible

Estevenson

Disliked: Amenities
Terrible service
Stayed 3 nights in Nov 2024