See all properties
Save

Krystal Cancun

3.5 star property
Escape to paradise where warm sand meets cool cocktails and endless sunshine. Unwind in style at this beachside retreat.

Choose dates to view prices

Photo gallery for Krystal Cancun

View from room
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor wedding area
Poolside bar
Outdoor pool, sun loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Room service
The current price is AED 803
AED 986 total
includes taxes & fees
26 Feb - 27 Feb

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Krystal Cancun All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
7.2 out of 10, Good, (1011)
The price is AED 1,253
AED 1,530 total
includes taxes & fees
26 Feb - 27 Feb
Krystal Cancun All Inclusive

About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk
  • Gaviota Azul Beach - 3 min walk
  • Forum Beach - 4 min walk
  • La Isla Shopping Mall - 5 min drive
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Casa Tequila - ‬5 min walk

About this property

Krystal Cancun

Family-friendly resort near La Isla Shopping Mall
Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With amenities like a white sand beach and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in aromatherapy, a massage, and a body scrub at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Yoga classes and fitness classes are offered at the gym; Krystal Cancun also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), babysitting (surcharge), and 5 meeting rooms
  • A 24-hour front desk, beach umbrellas, and beach towels
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Children's books and childcare services
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 390 for adults and MXN 195 for children
  • 4 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • El Mortero
  • Las Velas
  • Mediterraneo
  • Aquamarina

Things to do

  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 5

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Vegetable garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 36

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive recycling policy
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Minibar

More

  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Restaurant dining guide
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 541 out of 1339 reviews
Rating 8 - Good. 292 out of 1339 reviews
Rating 6 - Okay. 203 out of 1339 reviews
Rating 4 - Poor. 129 out of 1339 reviews
Rating 2 - Terrible. 174 out of 1339 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Omar J

Liked: Staff & service, property conditions & facilities
Hotel has the best beach in the area
Stayed 2 nights in Feb 2025

10/10 Excellent

Cesar Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, nice place.
Stayed 1 night in Feb 2025

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, next to all the clubs.
Stayed 2 nights in Jan 2025

10/10 Excellent

Fabiola

Liked: Amenities
Great stay thank you so much
Stayed 1 night in Jan 2025

8/10 Good

Calvin

Liked: Cleanliness, staff & service, amenities
The property was amazing, however there is an issue with the AC in Tower D. Food was great, hotel staff was very friendly and helpful. Food is very good as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view almost everything in one place I love it
Stayed 3 nights in Feb 2025

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is really nice the staff amazing everyone gives their best to make Krystal a great place
Stayed 3 nights in Jan 2025

10/10 Excellent

Elizabeth

Jan,2025 this is our second time at hotel!!staff are just wonderful and everything near we love it.
Stayed 4 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach
Stayed 2 nights in Jan 2025

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location.
Stayed 2 nights in Jan 2025

8/10 Good

Nima

Liked: Staff & service
Disliked: Property conditions & facilities
The beach is super gorgeous and the resort is within the walking distance of good spots for dining, shopping, night life, etc. The staff is super friendly as well. The issue is the room is out dated and needs to be upgraded soon.
Stayed 3 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great stay i would update some things in terms of facilities but overall we had a blast
Stayed 4 nights in Jan 2025

8/10 Good

dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice, and the beach was beautiful. I liked that I had many other options right out the front door. Many shops and restaurants in a very short walk. I'm looking forward to coming back.
Stayed 1 night in Jan 2025

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool, beach, room service was quick, shower nice & hot, staff was friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Christopher Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, beautiful beach and friendly unobtrusive staff. The on location restaurants were nice and there were plenty of walkable food option in the area. I can't say enough good things about this hotel, we loved our stay here and will definitely come again.
Stayed 6 nights in Dec 2024

10/10 Excellent

Carmen

Super buena
Stayed 4 nights in Jan 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Great location, beautiful beach, gorgeous ocean view. Rooms have no frills and show the age of the hotel.
Stayed 1 night in Jan 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and beach. Stayed December 16-20th. We could ask for a more relaxing time. Beach access, beach and staff were excellent. Will be booking another trip in the near future.
Stayed 4 nights in Dec 2024

10/10 Excellent

Elizabeth Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, comfortable bed. Rooms are a bit older but fully functional. Pool options were excellent
Stayed 5 nights in Dec 2024

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Beach was amazingly clean. Staff were very friendly and great. Karla was wonderful. She assisted us with our needs. I will go back to this hotel and will recommend it to our friends.
Stayed 4 nights in Dec 2024

2/10 Terrible

Julia

Disliked: Staff & service, amenities, property conditions & facilities
Nothing!
Stayed 6 nights in Jan 2025

8/10 Good

pouria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good! Nice area
Stayed 1 night in Dec 2024

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality, location and staff. Can improve on the room air-conditioner.
Stayed 1 night in Nov 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have children that live in Playa Del Carmen and stay here on the way home a few nights normally before flying from Cancun. One of the most beautiful beaches in all the Maya Riviera with the Peninsula blocking the larger waves. Staff and service are incredible. There may be other options with Golf but if you want an amazing beach, an amazing resort and great staff and service look no further. Our favorite for 10 years Thank you Krystal
Stayed 1 night in Jan 2025

8/10 Good

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best perk of this hotel. It’s quite expensive, I was asked to pay almost $300 dollars more when I checked in because my son was older than 13, even though he’s a minor and still eats like a toddler. Other than that, staff are amazing and friendly. I recommend to join their rewards program. This was my 2nd time and they gave me a complimentary tequila plus i free daybed rental! It was awesome!
Stayed 5 nights in Jan 2025