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Hotel Xbalamque and Spa Cancun

3.0 star property
Escape to this oasis in downtown Cancun where vibrant city life meets serene relaxation by the poolside bar.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Outdoor pool
Interior
Hallway
Karaoke room

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Spa
  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
The price is AED 99
AED 138 total
includes taxes & fees
10 Feb - 11 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk

Standard Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Rainfall showerhead
Private bathroom
Desk
Wardrobe or closet
Daily housekeeping
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk

Standard Room, 1 Double Bed

Highlights

Air conditioning
TV
Rainfall showerhead
Private bathroom
Desk
Wardrobe or closet
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room | TV

Superior Room

Highlights

Air conditioning
TV
Rainfall showerhead
Bathrobes
Private bathroom
Minibar
Desk
Wardrobe or closet
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Desk

Double Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With Street View

Desk

Suite With Street View

  • Sleeps 2
  • 1 Queen Bed

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AED 182 total
includes taxes & fees
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About the neighborhood

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 2 min walk
  • Benito Juarez Municipal Building - 9 min walk
  • Plaza 28 - 11 min walk
  • Plaza Las Americas - 3 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Pescaditos - ‬2 min walk
  • ‪Cocina Libanesa Sahara - ‬2 min walk
  • ‪La Parrilla - ‬3 min walk
  • ‪100% Natural - ‬2 min walk
  • ‪Cheester - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

Hotel near Ultramar Ferry Puerto Juárez
You can look forward to a poolside bar, a terrace, and a garden at Hotel Xbalamque and Spa Cancun. Indulge in a deep-tissue massage, a body wrap, and reflexology at Spa Xbalamqué, the onsite spa. The on-site restaurant, La Adelita, features Mexican cuisine. Free WiFi in public areas is available to all guests, along with a hair salon and car rentals on site.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Luggage storage, a front-desk safe, and a porter/bellhop
  • Concierge services, tour/ticket assistance, and massage treatment rooms
  • Guest reviews say great things the helpful staff, first-rate property condition, and location
Room features
All 90 rooms boast comforts such as air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • La Adelita

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • TV

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

Does Hotel Xbalamque and Spa Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel Xbalamque and Spa Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Xbalamque and Spa Cancun?

Self parking is free at this property.

What time is check-in at Hotel Xbalamque and Spa Cancun?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Xbalamque and Spa Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Xbalamque and Spa Cancun located?

Located in Downtown Cancun, this spa hotel is steps from Las Palapas Park, and 2.5 mi (4 km) from Ultramar Ferry Puerto Juárez. Xbalamqué Theater and Benito Juarez Municipal Building are also within 10 minutes.

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 276 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 203 out of 1002 reviews" "
Rating 4 - Poor. 110 out of 1002 reviews" "
Rating 2 - Terrible. 140 out of 1002 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Vivian

Business traveler
The A/C not good, very noise and no cooling very well
Stayed 3 nights in Jan 2025

10/10 Excellent

Kai

Traveled with group
Liked: Cleanliness, staff & service, amenities
I really enjoyed staying here. There was a Mayan theme throughout the hotel. The spa was nice and affordable and the pool open all night was fun. They are under some construction (but some who might be upset over this might not be as focused on the fun parts of their vacation) which is noticeable but didn’t mess with my stay. The staff was so attentive and friendly, they went above and beyond to check in with us. There are close restaurants and cafes, and it’s close to the beach or to travel to Isla Mujeres. wished there were more towels (we got one ant an time) and the lighting was dim. I would definitely recommend this place to others. Be prepared for a lively night life too.
Stayed 4 nights in Dec 2024

8/10 Good

Ron

Stayed 1 night in Dec 2024

6/10 Okay

Hans

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and services is good, just the wifi is not so powerfull in the rooms
Stayed 7 nights in Dec 2024

4/10 Poor

Luke

Traveled with partner
Liked: Staff & service
The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.
Stayed 1 night in Dec 2024

10/10 Excellent

MATILDE

Stayed 3 nights in Dec 2024

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
Stayed 3 nights in Dec 2024

8/10 Good

Simone

Stayed 4 nights in Nov 2024

2/10 Terrible

Harry

Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff
Stayed 2 nights in Nov 2024

6/10 Okay

harishkumar

Disliked: Amenities
Older hotel
Stayed 1 night in Nov 2024

6/10 Okay

ALYSSA GAYATRIE

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
Stayed 5 nights in Nov 2024

10/10 Excellent

Katarzyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accomodating front desk. porter walks you to your room carrying your suitcase. Love the decorations. its so differe. Located in the middle of the ciy. Single room tad small , and bathroom I can smell a lil the sewer back up... but I closed the door , no smell in the room.They also have the spa at the property. The massageses are to die for. room
Stayed 1 night in Nov 2024

8/10 Good

Armine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.
Stayed 3 nights in Nov 2024

2/10 Terrible

Gurvinder Singh

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very old, concrete slab bed base and board. No ventilation so room stinks all the time and after 1st use toilet. Book for one day to be on a safer side, go there and observe, definitely you would like to move away very next day. We booked for a whole week, paid full on reception before moving into the room.
Stayed 7 nights in Oct 2024

8/10 Good

Alvaro, Playa del Carmen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excelente lugar, lamentablemente el personal que ahora atiende no tiene la más mínima idea de lo que es Servicio al Cliente/Huésped. Personal deficiente, déspota, cerrado y sucio.
Stayed 1 night in Jul 2024

4/10 Poor

Graciela

No pool acces and no fridege
Stayed 4 nights in Oct 2024

10/10 Excellent

Osiris

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Anavelia

Stayed 1 night in Jun 2024

2/10 Terrible

Jeffrey

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A friend of mine lost his gold ring inside our hotel room while we were away. Front desk staff were helpful and kind. Our room was below average when it comes to cleanliness. Online pictures and advertising were not accurate to the actual quality of this hotel. Need more security in this facility, wifi signals were so poor. Great wall art painting though.
Stayed 9 nights in Sep 2024

10/10 Excellent

Aysegul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.
Stayed 4 nights in Sep 2024

4/10 Poor

Erica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be update
Stayed 3 nights in Jun 2024

8/10 Good

Rosa Alba Ureña

Liked: Staff & service
Good place, a bit far from everything
Stayed 3 nights in Sep 2024

2/10 Terrible

Sanjuanita Rodriguez, Alton

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was ugly and dirty and smelled horrible
Stayed 6 nights in Sep 2024

8/10 Good

Eduardo

Liked: Cleanliness
Good
Stayed 6 nights in Aug 2024

10/10 Excellent

Alvaro, Playa del Carmen

Liked: Amenities
I could rest very good at the place.
Stayed 1 night in Aug 2024