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Melia Casa Maya Cancun All Inclusive

4.0 star property
Escape to a luxurious haven where turquoise waters meet powdery white sands. Dive into adventure or simply unwind by the pool.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Melia Casa Maya Cancun All Inclusive

3 restaurants, local cuisine
On the beach, white sand, sun loungers, beach umbrellas
Exterior
2 outdoor pools, pool umbrellas, sun loungers
Down comforters, minibar, soundproofing, iron/ironing board

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • All inclusive
  • Housekeeping
  • Air conditioning
  • Laundry
The price is AED 1,202
AED 1,468 total
includes taxes & fees
1 Feb - 2 Feb

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for The Level, Suite, Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Sofa bed
Down duvet
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

Down comforters, minibar, soundproofing, iron/ironing board

The Level Grand Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
2 bedrooms
Down duvet
  • 104 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Bathrobes
Hair dryer
Minibar
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Melia Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Private bathroom
Hair dryer
Bathrobes
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

Terrace/patio

The Level Room Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Bathrobes
Hair dryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Private bathroom
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

Terrace/patio

The Level Suite Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Bathrobes
  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

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Pool
All inclusive
Spa
Kids pool
8.8 out of 10, Excellent, (5810)
The price is AED 1,355
AED 1,355 total
includes taxes & fees
1 Feb - 2 Feb
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About the neighborhood

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

What's nearby

  • Langosta Beach - 3 min walk
  • Tortuga Beach - 15 min walk
  • Cancun Convention Center - 6 min drive
  • La Isla Shopping Mall - 10 min drive
  • Ultramar Ferry Puerto Juárez - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Venecia - ‬10 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Upscale all-inclusive property near Langosta Beach
Located close to Cancun Convention Center and La Isla Shopping Mall, Melia Casa Maya Cancun All Inclusive provides free water park access, an airport shuttle, and a poolside bar. With a white sand beach, sun loungers, and beach volleyball, this property is the perfect place to soak up some sun. Be sure to enjoy local cuisine at one of the 3 on-site restaurants. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • An area shuttle, a porter/bellhop, and a 24-hour front desk
  • Multilingual staff, luggage storage, and beach umbrellas
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 260 rooms feature comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and sound-insulated walls. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • 55-inch HDTVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options
  • Airport shuttle available
  • Area shuttle (surcharge)

Food and drink

  • 3 restaurants
  • 4 bars/lounges and 1 poolside bar

Restaurants on site

  • Merkado
  • Lobby Bar Boreal
  • Cape Nao
  • Casa Nostra
  • Lounge The Level Bar

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park access
  • Playground
  • Shopping

Family friendly

  • 2 outdoor pools
  • Babysitting services
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 71
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Communal living room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Iron/ironing board (on request)
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Melia Casa Maya Cancun All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Melia Casa Maya Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Melia Casa Maya Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Melia Casa Maya Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Melia Casa Maya Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Melia Casa Maya Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Melia Casa Maya Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within 3 mi (5 km) of Langosta Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 mi (10 km).

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 5 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 5 out of 19 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Albin, Boise

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was clean, but lacked food options and there is no fitness room. Most of the staff was nice and friendly, there were couple that were rude. The only thing I like about that hotel was their fast respond to provided us with a new and upgraded room after we found mold on the ceiling in our shower. Will not recommend this hotel or stay here again.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rafal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice place
Stayed 8 nights in Jan 2025

8/10 Good

Marcio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Stayed 7 nights in Jan 2025

2/10 Terrible

BASSEM

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Needs a lot of improvement, limited food options, below average, swimming pool water is not heated
Stayed 4 nights in Jan 2025

8/10 Good

Noemi

Liked: Cleanliness, staff & service
Stayed 10 nights in Dec 2024

10/10 Excellent

Charity, Oconomowoc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 7 nights at the end of December 2024 and had a great time. They had just reopened after the remodel so there were little hiccups along the way (like forgetting to put out the butter-again nothing extreme just little things) but nothing that affected our stay in a negative way. We got brand new towels, fresh paint, new beds and bedding, clean rooms and plenty of food to eat. The waterpark was great for my kiddos and I loved the slides myself. Hands down-the staff was the best part. They were so kind and helpful always with a smile. We had a great time and would come again.
Stayed 7 nights in Dec 2024

4/10 Poor

alaa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

2/10 Terrible

Yuwei

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I beg you not to come here, even if they are giving you a good deal. First off, they opened on December 16th, so any reviews before that are either not for this hotel, or fake. You will find the reviews after December 16th are all quite negative. To give you the specifics, as everyone mentions, they first told us the waterpark will be opened December 18th, then it becomes December 20th. As of today December 21st, it is still NOT opened. Only excuses after excuses. The room we got is nothing like what we saw online. The gym is not opened, the bar does not open until 11am, there is no kid’s club, only 1 sit down restaurant opened each night, the beach color is gross and not even close to what you see on their photoshopped website pictures, not to mention the foul smell and tons of seaweed on the beach. The only good things about this hotel are that the food is good, and the service is good. If you have booked here because you are getting you a good deal, please try to get a free refund and book somewhere else, as almost nothing they promised you online will be available here.
Stayed 7 nights in Dec 2024

2/10 Terrible

Ajay Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Chintan

Disliked: Cleanliness, staff & service, property conditions & facilities
I am questioning Expedia’s reviews now. This property is worst! No Spa and no gym at property. When we asked for options outside and they were clueless. Service: very very bad. They are not prepared for guests and very rude when it comes to talking with Food: same food every day and with limited options. They have half of the restaurants closed most of the time Room service: none. Their phone line conveniently doesn’t work. Water park: limited and dirty. Expedia customer care I hope you do something about this.
Stayed 3 nights in Dec 2024

2/10 Terrible

Paula

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
Stayed 3 nights in Dec 2024

8/10 Good

Craig

Traveled with family and small children
Enjoyed our stay HOWEVER our biggest irritation was that breakfast was served at 7 AM and even then was not timely. We had multiple days of excursions and were traveling with children so not having breakfast was beyond frustrating. Never have we experienced this before in all our travels, made for a rocky start to these days.
Stayed 5 nights in Dec 2024

8/10 Good

Zheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sea view. Food is average
Stayed 3 nights in Dec 2024

10/10 Excellent

Louise, Montréal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Gym. All else is great.
Stayed 14 nights in Jan 2025

8/10 Good

Dalia Magaly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El menú es poco variado pero el servicio es bueno y las habitaciones muy cómodas.
Stayed 9 nights in Dec 2024

8/10 Good

Ernesto Sandoval

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024