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Melia Casa Maya Cancun All Inclusive

4.0 star property
Family-friendly property on the beach, with 2 outdoor pools

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
2 outdoor pools, pool umbrellas, sun loungers
View from room
Exterior
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Housekeeping
  • Air conditioning
The current price is AED 1,169
AED 1,442 total
includes taxes & fees
5 May - 6 May

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for The Level, Suite, Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Sofa bed - double
  • Ocean view
  • 81 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
2 bedrooms
Down duvet
  • Ocean view
  • 104 sq m
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Hair dryer
Bathrobes
Coffee/tea maker
  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

View from room

Melia Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Private bathroom
Bathrobes
Hair dryer
  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

Terrace/patio

The Level Room Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Hair dryer
Bathrobes
  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Private bathroom
  • Ocean view
  • 81 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

Terrace/patio

The Level Suite Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Hair dryer
  • Ocean view
  • 81 sq m
  • Sleeps 5
  • 1 King Bed

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About the neighborhood

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

What's nearby

  • Langosta Beach - 3 min walk - 0.3 km
  • Tortuga Beach - 15 min walk - 1.3 km
  • Playa Tortugas - 2 min drive - 1.8 km
  • Cancun Convention Center - 6 min drive - 5.2 km
  • La Isla Shopping Mall - 10 min drive - 7.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Venecia - ‬10 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Upscale all-inclusive property near Langosta Beach
Located close to Cancun Convention Center and La Isla Shopping Mall, Melia Casa Maya Cancun All Inclusive provides free water park access, an airport shuttle, and a poolside bar. With a white sand beach, sun loungers, and beach volleyball, this property is the perfect place to soak up some sun. Be sure to enjoy local cuisine and ocean views at the 4 on-site restaurants. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • An area shuttle, a 24-hour front desk, and beach towels
  • A TV in the lobby, an elevator, and concierge services
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 260 rooms feature comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and sound-insulated walls. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • 55-inch HDTVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Melia Casa Maya Cancun All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Melia Casa Maya Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Melia Casa Maya Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Melia Casa Maya Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Melia Casa Maya Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Melia Casa Maya Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Melia Casa Maya Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within 3 mi (5 km) of Langosta Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 mi (10 km).

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Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 24 out of 55 reviews
Rating 8 - Good. 15 out of 55 reviews
Rating 6 - Okay. 8 out of 55 reviews
Rating 4 - Poor. 3 out of 55 reviews
Rating 2 - Terrible. 5 out of 55 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eva Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 5 nights in Mar 2025

6/10 Okay

Emanuel

Liked: Cleanliness, amenities, property conditions & facilities
The beach is nice here, kids would love it here.
Stayed 3 nights in Mar 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! I highly recommend this place
Stayed 7 nights in Mar 2025

10/10 Excellent

angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
under new renovations, very clean and modern
Stayed 7 nights in Mar 2025

6/10 Okay

Sherelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay with the family! Limited food options for children.
Stayed 3 nights in Mar 2025

8/10 Good

Mariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort great for small kids limited food options and not a ton of staff but good experience overall
Stayed 3 nights in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, affordable, great staff and activities, food wasn't 5 star, but eating off the menu was included and good. Great beach, awesome pool, big room, really happy with our experience
Stayed 5 nights in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was top notch. The bartenders, servers, and entertainment crew was awesome. It is a chill environment and quiet in the evenings great for people just looking to relax. As well as fun activities in and around the pool during the day. Ariel the bartender, Oscar M the waiter, and Antonio on the entertainment crew were amazing and felt like a friend by the end of the trip.
Stayed 7 nights in Mar 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
I had a phenomenal experience with this hotel. The rooms were amazing, the restaurant was great, the staff was amazing very friendly great people great hospitality
Stayed 4 nights in Jan 2025

8/10 Good

Niki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
Stayed 6 nights in Jan 2025

10/10 Excellent

Marie Joanne Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here with our two young kids (ages 3 and 7 months). The resort was conveniently small, which made it easy to get back to the room for naps — a huge plus when traveling with little ones. We were pleasantly surprised with a free upgrade to a suite, and the room was dark and soundproof, perfect for both night sleep and daytime naps. The food was varied and delicious every day, and the service was consistently great. We loved the beautiful beach and pool — it was never too busy, so there was no stress about rushing out early to save chairs. There were always loungers available. A couple of suggestions for improvement: adding more stroller-friendly ramps throughout the resort would make it easier to get around, and offering a way to stream or watch the nightly shows from the room would be amazing for parents with sleeping kids who still want to enjoy the entertainment. All in all, a great experience for a young family — we’d definitely return!
Stayed 9 nights in Mar 2025

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small compare to other resorts, but I think that's what makes it a gem. You have a sense of community. The staff is amazing, I have zero complaints about them The hotel is well maintained, very clean. I would go back
Stayed 5 nights in Jan 2025

10/10 Excellent

Tailai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this hotel! The service was exceptional—staff were friendly, attentive, and always ready to help. The food was delicious with a great variety of options to choose from. Our ocean-view room was beautiful, offering stunning views and a relaxing atmosphere. The water slide was a fun highlight, especially for families. We also enjoyed the different entertainment programs available every day and night, keeping us engaged throughout our stay. Overall, a fantastic experience—very satisfying and highly recommended!
Stayed 6 nights in Feb 2025

8/10 Good

Zheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sea view. Food is average
Stayed 3 nights in Dec 2024

2/10 Terrible

BASSEM

Disliked: Cleanliness
Needs a lot of improvement, limited food options, below average, swimming pool water is not heated
Stayed 4 nights in Jan 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Gym. All else is great.
Stayed 14 nights in Jan 2025

10/10 Excellent

Kathleen A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor was very accommodating at check in and Adrian was beyond helpful working on correcting our transfer to the airport. The staff was lovely and the hotel was clean. The beach was very close and the pools were wonderful. My children (7 & 8) loved the water park. The slides were fun for kids and adults. The big slides were slow enough for young children to enjoy. We enjoyed the nightly entertainment, the food and drinks. There were plenty of chairs at the beach and pool. The pool towels were large and fluffy. There was always plenty of food and a good variety. The property is smaller than most all inclusive resorts, which made it feel safe and convenient for families. We stayed in a suite with a balcony. The room was huge and clean. The beds were comfortable, the view was amazing and the suite was kept very clean.
Stayed 3 nights in Feb 2025

4/10 Poor

Albin

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was clean, but lacked food options and there is no fitness room. Most of the staff was nice and friendly, there were couple that were rude. The only thing I like about that hotel was their fast respond to provided us with a new and upgraded room after we found mold on the ceiling in our shower. Will not recommend this hotel or stay here again.
Stayed 7 nights in Jan 2025

10/10 Excellent

Adrianus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melia Casa Maya is an all inclusive resort that felt like a small boutique hotel while we were there. The pool is not the biggest, it doesn't have as many restaurants as other resorts, but the staff is super friendly (for the most part) and their courtyard and beach area feel very sheltered. Overall we had a great time, we had the pleasure of enjoying a swim-up suite which was a game changer for us with young kids (8 an 10), it gave us a lot of room to just sit back and relax without having to worry about sunbeds being available at the main pool. Food-wise it's not the best, and that mostly reflects in the lack of choice. We tried the Italian restaurant, didn't like it at all, we ate at the Cape Nao twice, also wasn't necessarily our favorite.. but the buffet was very very similar every night, despite "theme's" being advertised by the concierge. The food at the buffet was fine, but pretty much the same almost every night. All that said, we had a great time and enjoyed the super friendly staff. There's a booth for water based adventures like parasailing, sea-doo-ing, that also hands out the towels. It's not cheap, but a lot of fun, definitely worth having a chat with the fellow in there. If you have young(er) kids, don't overlook kidsdom, the children's club. It's not a huge entertainment heavy thing, but the ladies that run it are amazing and despite their ages our kids had a ton of fun going there.
Stayed 10 nights in Mar 2025

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
Stayed 3 nights in Dec 2024

6/10 Okay

Kathleen

Liked: Cleanliness
Disliked: Staff & service
I just got back home after spending 7 nights at Melia Casa Maya with my husband and two small children. I picked this property because we had stayed at the Melia Falcon in Punta Cana DR and had excellent service and the hotel was top notch. I did not pay for Level status at the Falcon or Casa Maya. Casa Maya was a bit of a disappointment after staying at the Falcon in the DR. The service was so so bordering poor at times. At Mercado restaurant, I could eat my entire meal before my drink came. With the exception of Claudia and a few other staff, most of the employees were not very friendly or accommodating. The suite we stayed in was sparse , the minbar lacked snacks and it was difficult at times to get bottled water for our infant’s bottles. We ended up going to the store and buying water. Maybe the level status buys better service at Casa Maya? On the positive side, we enjoyed the water park and the beach was great for kids. Having a suite was helpful with two small children who nap. If I return to Cancun, it probably won’t be to Casa Maya. Casa Maya left me longing for the Melia Falcon in the Punta Cana. Overall, I rate Casa Maya a 5.5/10.
Stayed 7 nights in Mar 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente option for Casual Resort with family. I was scared due to the bad previous reviews but I was surprised with amazing hotel. The hotel is new and modern , looks exactly like photos. It is a real all-inclusive ( foods and drinks available all time, activities and waterpark, no surprises ). Amazing and friendly staffs that are always available to serving and make guest happy. There is not gym, but Antonio and his recreation team are great and full of energy to keep us busy with activities ( paddle boarding, yoga, aqua gym, aquatic polo, volleyball ). Diana made the best ovo estrelado and omeletes at breakfast. Carlos, Palmira and Cyntia were amazing helping us with early check in and late check out. Jesus , the concierge, gave us a great tips about transportation and where we should do shopping . The beach is perfect, a lot chairs, calm ocean and white and clean sand !!! Hotel cleans the beach regularly. My 11 y daughter was very happy with pool and waterpark .My husband was very satisfied with food service at beach ( Mauricio ) and all bartenders . This hotel deserves higher rate and starts for sure!!!
Stayed 5 nights in Jan 2025

2/10 Terrible

Chintan

Disliked: Cleanliness, staff & service, property conditions & facilities
I am questioning Expedia’s reviews now. This property is worst! No Spa and no gym at property. When we asked for options outside and they were clueless. Service: very very bad. They are not prepared for guests and very rude when it comes to talking with Food: same food every day and with limited options. They have half of the restaurants closed most of the time Room service: none. Their phone line conveniently doesn’t work. Water park: limited and dirty. Expedia customer care I hope you do something about this.
Stayed 3 nights in Dec 2024

6/10 Okay

Michael

Liked: Staff & service, amenities
The internet was disconnected. There was often no hot water. There was no freely available drinking water - I had to run after the workers all the time and ask them to bring me a bottle of water at least once a day. The phones in the rooms did not work - there was no way to call the reception. The elevators were constantly being repaired. The food was monotonous and not for children. In the main restaurant for dinner they only had tacos and caesarea. In general, the food was very poor. You feel like they were saving on everything. The water slides worked 1 day out of 7. There is no entertainment, no gym or any kind of sports field.
Stayed 6 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved out stay at Casa Maya. There are some bad reviews, but the property is definitely working on getting everything on line. We had a king suite with an ocean view on the 7th floor. The room was huge. Everything is new. We were extremely happy. The entire staff was friendly and helpful. I wish I could have gotten everyone's names but a big shout out to our waiters Didier and Oscar. The dining options are limited at this property. The buffet is small, but had something for everyone. Always clean and wonderful wait staff. Our favorite meals were at Cape Nao. The filet and NY steak were cooked to perfection. We dined at Casa Nostra one night, and it was good. The beach at this property is really nice, and they keep it very clean. Tons of beach chairs and also plenty by the pool. There were a lot of families staying while we were there. We are retired and not traveling with children, but I can see the appeal to families. The splash pad and water slides looked like fun! The activities crew had families involved with games on the beach and in the pool. They had to punt a couple of days because of bad weather, and got games going indoors. Antonio and Christopher were good at checking in with guests and keeping them up on what was on the schedule. I would not hesitate to recommend this property.
Stayed 7 nights in Jan 2025