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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Beachfront resort with relaxing spa services

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Aerial view
6 bars/lounges, 2 swim-up bars
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet friendly
  • Bar
  • Spa
  • Room service
The price is AED 1,574
AED 1,574 total
includes taxes & fees
8 Dec - 9 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Separate bedroom
Sofa bed - double
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
2 bedrooms
Blackout drapes/curtains
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
2 bedrooms
Blackout drapes/curtains
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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AED 1,118 total
includes taxes & fees
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About the neighborhood

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 2 min drive - 2.2 km
  • Delfines Beach - 4 min drive - 4.8 km
  • La Isla Shopping Mall - 5 min drive - 3.4 km
  • Cancun Interactive Aquarium - 5 min drive - 3.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪Fred's House - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬5 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury all-inclusive resort near Aquaworld
Located close to La Isla Shopping Mall and Iberostar Cancun Golf Course, Hard Rock Hotel Cancun - All Inclusive provides an adjacent golf course, an airport shuttle, and 2 swim-up bars. With amenities like a white sand beach and sun loungers, this resort is the perfect place to soak up the sun. Indulge in a body treatment, a facial, and a manicure/pedicure at The Rock Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and pizza. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Concierge services, a billiards/pool table, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 600 rooms have comforts such as private indoor spa tubs and 24-hour room service, in addition to perks like premium bedding and laptop-compatible safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Balconies, LED light bulbs, and daily housekeeping

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars and 6 bars/lounges
  • 24-hour room service

Restaurants on site

  • Pizzeto
  • Frida
  • Ciao
  • Zen
  • Toro

Things to do

  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference center (16404 square feet of space)
  • Meeting rooms - 14

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 35
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Stair-free path to entrance
  • 2 stairs to reach property
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private indoor spa tub
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The property will be renovating from August 15 2024 to November 30 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun All Inclusive
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Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel All Inclusive
Hard Rock Cancun All Inclusive
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Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per week. Service animals are exempt from fees.

How much is parking at Hard Rock Hotel Cancun - All Inclusive ?

Self parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive ?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, aerobics classes, and more.

Where is Hard Rock Hotel Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront resort is next to a golf course and within 2 mi (3 km) of Aquaworld, Iberostar Cancun Golf Course, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 480 out of 1004 reviews" "
Rating 8 - Good. 176 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 74 out of 1004 reviews" "
Rating 2 - Terrible. 146 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A Family Getaway with Ups and Downs – Hard Rock Hotel Cancun Our recent family vacation to the Hard Rock Hotel Cancun offered a mix of highs and lows, but overall, it was a memorable experience. Pros: Friendly and Attentive Staff: The staff were generally friendly and accommodating, with the concierge being a particularly helpful addition. VIP Experience: Opting for the VIP experience elevated our stay, giving us access to the third-floor pool terrace with upgraded poolside food options. The exclusivity and quality made it well worth it, and we’d definitely choose this again. Spacious Balcony: We were lucky to have a room with a large balcony, which is rare at this resort and was a great bonus. Dining Options: While the food was decent overall, we particularly enjoyed dining at Toro, the steakhouse, and the Mexican restaurant on Friday. The poolside food on the third-floor terrace was also a standout. Cleanliness: The cleaning crew worked tirelessly to keep the hotel spotless, which was appreciated, especially with young kids in tow. Cons: Kids' Club Closed: Unfortunately, the kids' club was under renovation during our stay, which was a major disappointment. Had we known this beforehand, we likely would have chosen a different hotel. Food Poisoning Incident: Both my wife and I experienced food poisoning on separate days, which dampened the trip. Noise Levels: If your room faces the ocean, be prepared for loud music from evening events until around 9 or 10 PM—a cha
Stayed 3 nights in Nov 2024

2/10 Terrible

Kestutis

Stayed 3 nights in Nov 2024

6/10 Okay

June Estelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Old hotel with lots of air fresheners. Really needs updated. The worse of the vacation was being thrown into time share property meetings twice, once upon arriving and then when we were trying to checkout.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jeannette, San antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like willy outside with towels did great service helping us located a bed by pooldie everyday Kept us comfortably daily Fernando bartender 2 days was in pizza bar he always knew to make us new frizen drinks and always friendly and attentive w a giant smile very polite
Stayed 5 nights in Nov 2024

2/10 Terrible

erick

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty old smelly
Stayed 1 night in Nov 2024

8/10 Good

Lori, Hauppauge

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent service and plenty of polite staff. Rooms could use updating/air filtration due to dampness.
Stayed 4 nights in Nov 2024

2/10 Terrible

erick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty old and balcony very unsafe food is really bad rusty building smelly carpet old old complex had to cancel my trip before schedule sad already booked somewhere else
Stayed 1 night in Nov 2024

2/10 Terrible

Aimee Shelly

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room’s AC was broken. The door towards the sea view was broken. The food was below average. I didn’t get my credits to use on the property. A lady came and said that because we have VIP we were going to receive a special breakfast which in fact was same breakfast anyone at the hotel got, plus a 2 hour LONG TALK ABOUT PURCHASING THE LENGENDARY MEMBERSHIP. Completely unfortunate and disappointing. No ine will give us our credits, the stay was completely horrible.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Festive, cool, fun. Gorgeous beach, beautiful pools, good drinks (try the Purple Rain) & great food! Lots of activities to choose from!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Lorenzo Anthony Di

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our toilet was leaking the whole week which caused our clothing to be wet and mildew
Stayed 5 nights in Nov 2024

8/10 Good

Dina

Stayed 3 nights in Oct 2024

6/10 Okay

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The property is well-maintained, with friendly and extremely helpful staff. However, if you're visiting Cancun to party, be aware that this resort's nightlife is limited. All bars close by 1 am (sometimes as early as 12:30 am), and room service drinks are unavailable. Regurgitation as soda and a couple beer cans. The best restaurant would be the steakhouse- Toro. Pros: - Friendly and helpful staff - Decent rooms with essentials - Good food and prompt service (despite long waits) Cons: - Limited nightlife (all hotel bars close early) - Long wait times for restaurants (1-2 hours) - Rooms appear outdated *Overall Assessment* This hotel is decent value but not for the price. Considering the brand name, I expected more entertainment options and at the very least a 24-hour or late night bar, especially on weekends. *Recommendations* - Improve nightlife options - Extend bar hours - Update rooms
Stayed 4 nights in Nov 2024

6/10 Okay

Norberto Muniz

Liked: Staff & service
Disliked: Property conditions & facilities
I had high expectations of the hotel but was disappointed with the facilities because the hallways and rooms stank of humidity. Likewise, the hotel food was of very poor quality and the property did not have any nightclubs or a casino.
Stayed 4 nights in Nov 2024

10/10 Excellent

ADEKUNLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a unique and exotic destination with very friendly, courteous and knowledgeable staff!
Stayed 3 nights in Nov 2024

6/10 Okay

Priscilla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Holin Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Antonio, Newbury Park

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Santiago

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, no podemos esperar a volver. El staff, la comida y los detalles fueron top
Stayed 4 nights in Nov 2024

8/10 Good

Cynthia Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was under Construction,so there were maintenance issues and construction supplies we had walk around and could hear the banging from a distance. You have your usual courteous friendly staff members and then you have those that shouldn't be working in the hotel/hostess environment. The majority of the staff we encountered were friendly and helpful. We really liked the safeness of the resort; no one can get in or out without proper identification and reason. There were a variety of foods and drinks to enjoy. They did have evening entertainment and that was fun to go to. The 2 things I can comment and suggest is 1. Immediately say no to the sales people trying to sell vacation shares, if you really don't want to spend any time listening to their sales pitch. 2. There was no activities for the singles who come and would like to mingle without having to leave the resort.
Stayed 5 nights in Oct 2024

10/10 Excellent

RaShea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I brought my mom here for her 70th and she had a blast. It was such an awesome experience. The staff was superb, the VIP package was top tier, and the birthday package was the cherry on top
Stayed 3 nights in Nov 2024

6/10 Okay

TIMOTHY

Traveled with family
Liked: Staff & service
The kids club was fantastic. The room service menu was terrible. And it makes no sense Why you cannot get a plate of food from the buffet to take back to your room. I spoke to several people that had visited there before it was our first time, and they said that they would never be back and neither will we. Stayed at several hard rocks before and this by far was our most disappointing experience. I would not recommend it.
Stayed 4 nights in Nov 2024

10/10 Excellent

Erika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service
Stayed 4 nights in Oct 2024

10/10 Excellent

LATOYA

Stayed 3 nights in Oct 2024