Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Outdoor pool, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
Premium bedding, down comforters, free minibar, in-room safe
6 bars/lounges, 2 swim-up bars

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet friendly
  • Bar
  • Spa
  • Room service
The price is AED 1,849
AED 1,849 total
includes taxes & fees
6 Jan - 7 Jan

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Room options

Available filters for rooms
Showing 13 of 13 rooms

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Lagoon view double

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Lagoon view king

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View King

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View Double

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Diamond Ocean View

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
2 bedrooms
Down duvet
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
2 bedrooms
Down duvet
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Similar properties

About the neighborhood

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 2 min drive - 2.2 km
  • Delfines Beach - 4 min drive - 4.8 km
  • La Isla Shopping Mall - 5 min drive - 3.4 km
  • Cancun Interactive Aquarium - 5 min drive - 3.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪Fred's House - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬5 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury all-inclusive property near Aquaworld
Located close to La Isla Shopping Mall and Iberostar Cancun Golf Course, Hard Rock Hotel Cancun - All Inclusive provides an adjacent golf course, an airport shuttle, and 2 swim-up bars. With amenities like a white sand beach and sun loungers, this property is the perfect place to soak up the sun. Indulge in a facial, a body wrap, and a manicure/pedicure at The Rock Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and pizza. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Smoke-free premises, an elevator, and beach umbrellas
  • Guest reviews say great things about the helpful staff
Room features
All 600 rooms have comforts such as private indoor spa tubs and 24-hour room service, in addition to perks like premium bedding and laptop-compatible safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Balconies, LED light bulbs, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars and 6 bars/lounges
  • 24-hour room service

Restaurants on site

  • Pizzeto
  • Frida
  • Ciao
  • Zen
  • Toro

Things to do

  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference center (16404 square feet of space)
  • Meeting rooms - 14

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 35
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Stair-free path to entrance
  • 2 stairs to reach property
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private indoor spa tub
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The property will be renovating from August 15 2024 to November 30 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

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Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per week. Service animals are exempt from fees.

How much is parking at Hard Rock Hotel Cancun - All Inclusive ?

Self parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive ?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, aerobics classes, and more.

Where is Hard Rock Hotel Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within 2 mi (3 km) of Aquaworld, Iberostar Cancun Golf Course, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 476 out of 1014 reviews" "
Rating 8 - Good. 184 out of 1014 reviews" "
Rating 6 - Okay. 130 out of 1014 reviews" "
Rating 4 - Poor. 76 out of 1014 reviews" "
Rating 2 - Terrible. 148 out of 1014 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

jonathan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Hard Rock Cancun has been an awful experience. The room smelled like sweat and urine, with mold visibly present on the bed, in the shower, and on the balcony chairs. This is completely unacceptable and a serious health concern. The service has been equally frustrating. We tried to reserve a table for a family of 15 at 6 PM, waited three hours, and were finally seated at 9 PM—only to be split into separate tables. When we questioned this, the staff rudely dismissed us, despite another large family being seated together. Booking Zen for my father’s birthday was also a hassle, with no availability until two days later. The beach experience was just as disappointing. My wife waited 30 minutes with our kids for chairs, only to be repeatedly moved because they were “reserved” for others. Towels were consistently unavailable, adding to the frustration. We spent a significant amount of money on this vacation, and it has been a complete waste. The poor accommodations, terrible service, and lack of organization make this resort far from “all-inclusive.” I have no intention of returning and regret choosing this hotel.
Stayed 7 nights in Dec 2024

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!! Everyone was so friendly and helpful ALL the time. My family and I had such a wonderful time. Absolutely no complaints at all!!! Job well done!!! The food was delicious too
Stayed 7 nights in Dec 2024

4/10 Poor

Christian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like for everyone who is thinking about booking here to read this: I just arrive from a week stay with my family (include 2 babies under 2) First I would like to clarify that the staff in general is not the nicest (some exceptions) but the vast majority is not nice. They will try to offer you a 1.5 hours talk to sell you a membership in exchange of resort credit which we didn’t buy and then the people who got us into the talk and gave the talk wouldn’t say hi to us anymore during our trip when they say “if you don’t buy it it’s fine, nothing happened” Food is ok, I would like to say resort is extremely small for the amount of people that can stay so expect to be very very hard to get a reservation on any of the 4 restaurants which is very few for being an all inclusive. We were able to eat in all of then except Toro which we wanted the most but service was terrible and one night they said 1 hour wait so we signed up for it and then 1.5 hours later, still nothing we went to ask and they said “here is your beeper, it was an hour for the beeper and then another hour for the table” which they didn’t specify anything and then even worst when we said how disappointed we were because we’ve been waiting for almost 2 hours for a table just to be said to our faces that it was going to be another hour, the person didn’t even apologize for not explaining in the first place but basically told us “what do you want to do then? Wait or not” with a horrible attitude.
Stayed 5 nights in Dec 2024

4/10 Poor

Roberto

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The service is fantastic. The rooms are a bit dated with jacuzzi tubs in the room which take up a lot of space. A bunch of food options. Entertainment daily which is fun.
Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this all inclusive resort
Stayed 4 nights in Dec 2024

10/10 Excellent

Surabhi

Traveled with family
We had a great time at your property. The staff was amazing and always ready to serve and help and smiling.
Stayed 5 nights in Dec 2024

8/10 Good

Michael

Liked: Amenities
A
Stayed 3 nights in Oct 2024

2/10 Terrible

Beej

Traveled with family
Disliked: Staff & service, amenities
Rude, poor choice of food for vegetarians
Stayed 1 night in Dec 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My review would be 5 stars... BUT.. worse check in of any resort i have ever been to.
Stayed 3 nights in Dec 2024

8/10 Good

Harpreet Kaur, Pittmeadows

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff dining was really good.
Stayed 7 nights in Dec 2024

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an advantage to stay at HRH for the quality of the all inclusive. I didn't like it seemed they have less personal than needed for the hig season. We and many other people have to wait too long on check in and restaurants
Stayed 3 nights in Dec 2024

8/10 Good

Rogney

Stayed 6 nights in Nov 2024

6/10 Okay

juan

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Terrible food.
Stayed 6 nights in Nov 2024

8/10 Good

Krupa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Robert, San Tan Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

cam

Great service
Stayed 7 nights in Nov 2024

8/10 Good

Bhavneet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was nice, the food was decent - not a huge variety of different cuisines. The first day we got there our room did have a damp odour and we had to air it out.
Stayed 3 nights in Nov 2024

4/10 Poor

Richard

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Plumbing is clearly old, hot water comes with a distinct yellow tinge and an odd odor that makes the room smell musty. We tried to use the hot tub in the room and the water was a nasty shade of yellow. Staff was friendly and the food was ok. Would not likely return due to musty room smell and the water.
Stayed 8 nights in Nov 2024

8/10 Good

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A Family Getaway with Ups and Downs – Hard Rock Hotel Cancun Our recent family vacation to the Hard Rock Hotel Cancun offered a mix of highs and lows, but overall, it was a memorable experience. Pros: Friendly and Attentive Staff: The staff were generally friendly and accommodating, with the concierge being a particularly helpful addition. VIP Experience: Opting for the VIP experience elevated our stay, giving us access to the third-floor pool terrace with upgraded poolside food options. The exclusivity and quality made it well worth it, and we’d definitely choose this again. Spacious Balcony: We were lucky to have a room with a large balcony, which is rare at this resort and was a great bonus. Dining Options: While the food was decent overall, we particularly enjoyed dining at Toro, the steakhouse, and the Mexican restaurant on Friday. The poolside food on the third-floor terrace was also a standout. Cleanliness: The cleaning crew worked tirelessly to keep the hotel spotless, which was appreciated, especially with young kids in tow. Cons: Kids' Club Closed: Unfortunately, the kids' club was under renovation during our stay, which was a major disappointment. Had we known this beforehand, we likely would have chosen a different hotel. Food Poisoning Incident: Both my wife and I experienced food poisoning on separate days, which dampened the trip. Noise Levels: If your room faces the ocean, be prepared for loud music from evening events until around 9 or 10 PM—a cha
Stayed 3 nights in Nov 2024

2/10 Terrible

Kestutis

Stayed 3 nights in Nov 2024