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Casa Cielo Cancun

3.0 star property
Guesthouse with an outdoor pool, a short walk to Plaza Las Americas

Choose dates to view prices

Photo gallery for Casa Cielo Cancun

Outdoor pool
Front of property
Standard Room, 1 Double Bed, Private Bathroom | Hypo-allergenic bedding, individually decorated, individually furnished
Fridge, microwave, toaster, blender
Interior

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Laundry
  • Air conditioning
  • Free WiFi
The current price is AED 202
AED 259 total
includes taxes & fees
14 Apr - 15 Apr

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Double Bed, Private Bathroom

Standard Room, 1 Double Bed, Private Bathroom | Hypo-allergenic bedding, individually decorated, individually furnished

Standard Room, 1 Double Bed, Private Bathroom

Highlights

Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View

Highlights

Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed, Pool Access

Room, 1 King Bed, Pool Access | Hypo-allergenic bedding, individually decorated, individually furnished

Room, 1 King Bed, Pool Access

Highlights

Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Ensuite

Standard Room, 1 Double Bed, Ensuite | Hypo-allergenic bedding, individually decorated, individually furnished

Standard Room, 1 Double Bed, Ensuite

Highlights

Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 Double Bed

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Frequently asked questions

Does Casa Cielo Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Casa Cielo Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Cielo Cancun?

There is free parking nearby.

What time is check-in at Casa Cielo Cancun?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Casa Cielo Cancun?

Check-out is at noon. Late check-out is available for USD 15.

Does Casa Cielo Cancun provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–11:30 PM on request. A fee of USD 32 per room applies.

Where is Casa Cielo Cancun located?

Located in Downtown Cancun, this guesthouse is within a 15-minute walk of Plaza Las Americas, Ceviche Square, and Amerimed Hospital. Royal Yak Casino and Sports Book and Las Palapas Park are also within 1 mi (2 km).

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Casa Cielo Cancun Reviews

Reviews

6.6
Rating 10 - Excellent. 10 out of 27 reviews
Rating 8 - Good. 3 out of 27 reviews
Rating 6 - Okay. 4 out of 27 reviews
Rating 4 - Poor. 3 out of 27 reviews
Rating 2 - Terrible. 7 out of 27 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Disliked: Amenities
It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel.
Stayed 2 nights in Oct 2024

2/10 Terrible

Tulay

Disliked: Cleanliness, staff & service, property conditions & facilities
After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute.
Stayed 2 nights in Dec 2024

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.
Stayed 7 nights in Mar 2023

2/10 Terrible

Joaquin

I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.
Stayed 1 night in Nov 2023

2/10 Terrible

Miguel

Stayed 1 night in Dec 2024

10/10 Excellent

Omar Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y seguro el lugar

10/10 Excellent

Milan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

juan

Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio
Stayed 1 night in Mar 2023

6/10 Okay

Danilo

Stayed 4 nights in Jan 2023

6/10 Okay

Gerardo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.
Stayed 3 nights in Jan 2023

2/10 Terrible

Gildardo García

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N respetaron la reservación de las dos habitaciones
Stayed 1 night in Dec 2022

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo
Stayed 3 nights in Sep 2022

10/10 Excellent

Abhinava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in a central area of Cancun
The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!!
Stayed 3 nights in Sep 2021

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Cliente

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo !
Stayed 1 night in Jan 2020

4/10 Poor

NICOLAS

Disliked: Cleanliness, property conditions & facilities, room comfort
Pesimo
Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior.
Stayed 2 nights in Oct 2019

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family.
Stayed 1 night in Oct 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio muy agradable
Stayed 1 night in Sep 2019

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hospedaje
El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great owner, nice rooms, we had 3 rooms, close to everything!
Stayed 4 nights in Jul 2019

4/10 Poor

Josefa, Netherlands

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Since I traveled by myself I switched to another place.
Stayed 3 nights in May 2019

4/10 Poor

Anonymous, Mexico

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Despite pleasant, clean and modern-style facilities
Stayed 3 nights in May 2019