Everything was excellent regarding our stay, from the moment I contacted Ms. Gabriela she made me feel safe and was attentive to all my questions. The check in process was smooth. I submitted all the information by email to her ahead of time and once we got to the condo we registered the rental car and got bracelets that we needed to wear during our stay.
The condo was very clean and the pictures are exactly how the condo looks. It is directly across the beach, which was always empty and you can always chose where to sit and you don't have to worry about not having chairs, etc. The pool was cleaned everyday and the condo grounds were very clean as well.
This condo is located between bigger resorts, one larger resort Occidental Cancun is located to the right and offers a tiki bar that you can purchase drinks, etc. You can also rent kayaks from them as well . Another guys rents jet ski right next to the pier. We didn't rent the jet ski, but it's convenient for somebody who wants to rent it and you don't need to drive. One feature that was wonderful was the fact that the condo is located right next to the ferry to Isla Mujeres and a van to Playa to go to Cozumel. You can take a few steps on the beach and then you will be right there to take the ferry. it was great that we didn't even have to drive to go to the ferry (Embarcadero port). Also, through Ultramar we paid to have a van take us to Playa Del Carmen then take the ferry to Cozumel instead of having to drive to playa , find parking, etc. It was very convenient to be able to take the ferry to both islands without having to drive to the ferry, be worried about parking, etc. We also did the same thing for the pirate cruise at 7pm. It's at the same place, so we just walked a few steps to the pirate cruise and came back with no worries.
The surroundings are very safe and we went across the street three times to eat and buy a few things at the 7 eleven type of mart they have in Mexico, Oxxo. The food at the Mexican place or the Italian place were not that good, but there are options and most importantly, you always see people walking and it seems like a safe neighborhood to be in.
The condo per se was very nice and perfect for up to 4 people I would say. We were a couple with two kids, ages 12yo and 8yo, so they shared a bedroom and . The beds were comfortable, but small, so I would suggest investing in a king size in the future. Overall, a great stay.