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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Front of property - evening/night
View from property
4 outdoor pools, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
The current price is AED 1,414
AED 1,725 total
includes taxes & fees
3 Apr - 4 Apr

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Bathrobes
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

About the neighborhood

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 7 min walk - 0.6 km
  • Hotel Zone Beaches - 13 min drive - 5.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury all-inclusive property near Gaviota Azul Beach
Close to Hotel Zone Beaches and Cancun Convention Center, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar, and a terrace. Indulge in a body treatment, a facial, and a manicure/pedicure at BEACH HOUSE SPA, the onsite spa. Be sure to enjoy Italian cuisine at one of the 4 on-site restaurants. Fitness classes and yoga classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers
  • Free valet parking
  • Babysitting (surcharge), meeting rooms, and a front-desk safe
  • ATM/banking services, a banquet hall, and a 24-hour front desk
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

Similar properties

View from room

Krystal Cancun All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
7.0 out of 10, Good, 1,200 reviews
The price is AED 831
AED 1,020 total
includes taxes & fees
30 Apr - 1 May
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Risotto
  • Take a Bite
  • Terraza El Mortero
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude at Krystal Grand Cancun - All inclusive?

Valet parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Altitude at Krystal Grand Cancun - All inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 351 out of 673 reviews
Rating 8 - Good. 138 out of 673 reviews
Rating 6 - Okay. 78 out of 673 reviews
Rating 4 - Poor. 49 out of 673 reviews
Rating 2 - Terrible. 57 out of 673 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly and helpfull staff.
Stayed 5 nights in Mar 2025

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay . Staff and services was wonderful. Would stay here again
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Janer and Ivan were wonderful during checkin!
Stayed 2 nights in Mar 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Altitude was beautiful and the staff was great! Absolutely recommend this hotel.
Stayed 9 nights in Feb 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our Cancun getaway to Altitude Krystal Grand, all-inclusive. Our concierge Janer provided excellent service
Stayed 8 nights in Mar 2025

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service. Food was great. Lots of things to do and entertainment!
Stayed 4 nights in Mar 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
It is in front of the best beach in Cancun, Playa Gaviota Azul!!!… and the Italian Restaurant… mama mia!!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Amado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing and our stay was amazing. All the employees were incredibly kind and helpful. Sara, Pablo (tepanyaki), Cristian just to give some examples were absolutely amazing. Would recommend booking the altitude if you are looking to stay here.
Stayed 6 nights in Mar 2025

10/10 Excellent

Thomas

Excellent
Stayed 1 night in Mar 2025

10/10 Excellent

Nathaniel Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Wanted to shoutout our favorite bartender Julian! Very friendly and great at his job!
Stayed 5 nights in Mar 2025

10/10 Excellent

Crystal-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my best frienf stayed at the Altitude of Krystal Grand Cancun. Our stay was amazing and relaxing. The room was gorgeous and taken care of each day. The staff was incredibly kind and always helpful. Room service attendees were really on top and the best way we started our day. From the view, to the private beach. We were able to just relax.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ibrahim Naim

Very good clean and friendly
Stayed 4 nights in Feb 2025

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. The beach views from our room were breathtaking. I loved that no matter where you are in the resort there was always a beautiful view of the ocean. The food & drinks were good. The staff friendly and helpful. Can’t wait to go back!
Stayed 8 nights in Feb 2025

10/10 Excellent

Janeiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! I had a blast celebrating my birthday! The staff is very friendly and welcoming. I would recommend this resort to anyone whether it’s for a family trip, couples trip or even a solo trip! I will return in the future!
Stayed 5 nights in Mar 2025

10/10 Excellent

Ludimira Fernandes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and it was in the perfect location
Stayed 4 nights in Dec 2024

10/10 Excellent

aghead

Liked: Cleanliness, staff & service, property conditions & facilities
The beach
Stayed 5 nights in Feb 2025

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Our room was amazing. The beach is stunning. They hosted a really good Super Bowl party.
Stayed 3 nights in Feb 2025

10/10 Excellent

RAUL MEDINA

Liked: Cleanliness, amenities
Amazing service, views, food and entertainment
Stayed 4 nights in Jan 2025

10/10 Excellent

Alyzza merae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 days and absolutely loved the property every single staff member was so kind and helpful. The view from the room was incredible. 0 complaints about our stay !
Stayed 4 nights in Mar 2025

10/10 Excellent

Rene Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Krystal Grand Altitude. The rooms are well equipped and spotlessly clean. The staff is attentive and very friendly. This all inclusive resort has several restaurants and there is food options for everybody to enjoy. There is also a Starbucks that is included. What a nice addition! The gold sandy beach by the hotel is excellent. No rocks anywhere to be found. We just had an excellent and very relaxing vacation. Thank you Krystal Grand Altitude!!
Stayed 5 nights in Mar 2025

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful white sand beach. Staff very pleasant with helping with all your needs. I have a Gluten Free diet & all restaurants are very careful in preparing my special food. Great to meet the head chiefs & head waiters to take the care in preparing my GF diet.
Stayed 7 nights in Feb 2025

8/10 Good

Itzel Alejandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
.
Stayed 6 nights in Mar 2025

10/10 Excellent

Mahasin Akyree Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was amazing.
Stayed 4 nights in Jan 2025

8/10 Good

Iwona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first all inclusive deal and KRYSTAL GRAND CANCÚN had some hits and misses. Great place for kids and families looking for fun and quiet during the week. On Thursday and Friday you can hear CONGO BONGO down the street and the 1:30AM fireworks really was a surprise 😅 Would stay again but there’s many resorts in the area I would like to check out next time. Reyna our housekeeper was a dream, be sure to tip the lovely lady at the end of your stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Brenner Leen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got engaged while staying at the KRYSTAL GRAND and we loved the property. Staff were easy and flexible and always accommodating. The beach was absolutely beautiful and our rooms were always cleaned before the afternoon. I think the only complaint we had was the restaurants weren’t always open and I wish there was a more comprehensive schedule that was easy to access. But being my only complaint we still weren't upset by it
Stayed 6 nights in Mar 2025