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"In short: one of the worst experiences I've ever had. Worst of all is the customer service. There was only one person at reception who spoke poor English. All the rest of the staff speak only German, all information and signs are in German. When checking in, we did not receive any information about amenities, facilities, absolutely nothing. Also, everyone is EXTREMELY unfriendly, almost rude. Even if there is absolutely no prior information, when you arrive at the hotel they charge for...

"Good"

"Everything okay, I'll be back soon"

"The service was terrible. We booked a room online that said SLEPT 4…. It was a queen sized bed, in a room with barely any walking room around the bed. Literally 2 people would have been squished, so we had to upgrade (since we had 2 children with us). Online it said that there were TWO restaurants on site (one was closed and they didn’t mention that).. online it also said they had childcare (they didnt) We were told free parking - it was 30 euro. No one spoke English. So frustrating....

"Would definitely stay here again! Beautiful hotel, wonderful staff, beautiful rooms! I had the foot massage and Oatmeal bath as my spa services and they were amazing and very reasonably priced! The staff went out of their way to accommodate and allowed us to stay in the room well after our check out time so that I could check out after my spa treatments. I didn’t even ask! Breakfast buffet was huge and delicious!"

"It was a really good and convenient place to stay. It is really close (walking distance) to the train station and to downtown where you find lots of places to shop and eat. The beautiful Christmas Market is also downtown if one goes during that season. The museums are close too- there is one actually right next to the hotel that is really nice- and transportation is a step away. I highly recommend it!"

"Sehr sauberes und freundlich/warm gestaltenes historisches Hotel. Exzellente Qualität der Speisen und Getränke. Sehr guter, schneller und netter Service. Schnelle Zimmerreinigung. Perfekte Lage direkt im Zentrum. Unbedingt Parkplatz anmieten."

"Great property. Beautiful exterior. Lovely dining hall. Rooms were spacious and clean. Reception was friendly and helpful. Very close to the bus and train stations and walkable to rest of Karlovy Vary. I would definitely stay here again."