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"Amazing location and beautiful rooms! Extremely clean, great customer service, and wonderful overall experience. Thank you for the special memories of the Italian Riviera!"

"Feb 2023, 2024, 2025 we stayed for a couple nights at the Excelsior Palace and every time has been a great experience. Rooms are lovely, very comfortable, great amenities (we've been in 3 classifications: all were great). The breakfast buffet is wonderful: lots of choice including made to order items. The view from the dining room is gorgeous. The location is spectacular with views over the Med, infinity pools that hang out over the sea are wonderful - warm & there are both pool-side and indoor showers, changing rooms, a gym, etc.. LOVE that it's 10 minute walk into the heart of Rapallo 10 minute walk to beach restos in San Michele 25-30 min walk to Santa Margherita Bus stops at the foot of the hotel which runs from Santa Margherita train station to the Rapallo train station so if you overdo it, easy to hop on! "

"It was very nice excellent location "

"Excellent hotel everything seems so new. Helpful staff, great location and parking . "

"Fantastic. Great hotel, professional staff, great location. Just be really careful if you need to park. If you miss the gate it's a 8-minute drive back. The only drawback was the heat in the room (winter). It was very hot. The desk turned the heat off remotely for us but it was still 82+ in there so we had to leave the door open (40's outside) to sleep."

"Impeccable. If you are looking for a classic Italian hotel this is it. I would give it 10 stars if I could. Food, service, location, views all stellar. "

"Great acces to the Chinca Terrae(spl)"

"Best view in Santa Margherita Ligure. Large balconies that you can enjoy a drink and the view from. Truly convenient central location. And if you need a snack they have ice creams, soft drinks etc in the foyer, open 24 hours for convenience. The perfect party place in summer."

"One of Portofino’s finest hotels. Our private, luxurious, high-ceiling, large room with a balcony overlooking the sea was a total treat. A fairy tale. A short stroll to the bay of Portofino where all the action is on the waterfront. The staff were so friendly and kind, they really took great care of us. We hope to return one summer to take advantage of the hotels own private beach. "