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"On our getaway to Banff, my husband and I stayed at Otter Hotel, and we were thoroughly impressed. The décor was exquisite, tastefully designed, and cohesive throughout the property. The staff were warm, welcoming, and always helpful, making our stay even more enjoyable. Our room was spacious, impeccably clean, and offered breathtaking mountain views. One of the highlights of our stay was the outdoor sauna and heated pools, both facing the mountains, an incredible way to relax and take in the scenery. We also appreciated the thoughtful extras, complimentary local transit passes and a $25 restaurant credit, which added excellent value to our experience. Highly recommended for anyone visiting Banff, and yes, we will definitely be back!"

"Everything was perfect even to the breakfast staff who looked after me after fainting and got emergency who took me to hospital. "

"The hotel was close to downtown. The room was clean and the staff friendly. We would stay there again. "

"Overall was good. All staff attended to our needs like requested for ac because was hot and cleaned when I accidentally broke a glass."

"Beautiful surroundings, quiet and peaceful. "

"The view from the outdoor pool "

"Great place to stay!"

"Have stayed here twice and love the property"

"We enjoyed our stay here. Our kids (7 & 9) had a blast at the indoor play park and loved the waterslides. We liked having the extra space and kitchen area in our room. Made it easy to save some money and have some meals in the room or a place to store groceries."