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"The service and the people"

"Great place to stay. Super comfortable and very clean, convenient location. The only thing is there isn’t a restaurant on premise, but they offer a great breakfast! "

"Excellent stay! Very good service! "

"Great hotel, would recommend. The pool was very clean and they have a nice huge hot tub. Definitely would stay again."

"Hotel was very clean, safe, quiet and server a nice breakfast. The location was excellent, close to everything. "

"About a 20 minute walk from downtown, has a couple mini markets right next to it. Nice pool, morning breakfast and quiet rooms."

"Staff was amazingly friendly, and the building style was so fun. Easy walk to shops and food by the water. Highly recommend!"

"Great staff and location. Breakfasts were great with pretty views. We also really enjoyed dinner the night we ate there. The rooms were very spacious. Would highly recommend."

"The Royal Palm offers a truly immersive Galápagos experience—set inland on a stunning 100 acre property, far from the touristy feel of the ports. Recently under new ownership, the property is being refreshed: rooms are spacious and renovated, the pool has been redone, and quiet renovations are underway, including apparently a unique lava tunnel spa. Some exterior areas still need attention, but the overall feel is serene and authentic. Service is top-notch and boutique-level, with attentive, personalized touches throughout. A special thank you to Gustavo, the ever-present and gracious manager. The restaurant is excellent, with a warm team—Rita made us feel at home and remembered our names. Breakfasts are fresh, varied and awesome. Excursions can be organized by the hotel and work seamlessly. Duncan gave us a deep dive into the island’s geology and ecology, while Maritza kept our 8–14-year-olds fully engaged with her energy and knowledge. Boat tour days were a highlight—fantastic snorkeling, incredible island views, and a surprisingly gourmet chef onboard (kudos)! The boat crew was kind and professional. Guide quality, however, faltered which was disappointing. Overall, The Royal Palm is a peaceful, character-rich base for a Galápagos trip—elevated by excellent service, comfort, and nature. "