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"Lovely hotel. Clean, classic, perfect location to walk to bars/restaurant. Staff very kind and professional. "

"No one there to check me in. The man behind the bar spoke no English and couldn’t be bothered to help. He said 1:30, I came back at 1:30 and he waved me off saying something in Spanish, then he watched tv while I waited. I tried using google translate to ask when someone could check me in, but he couldn’t be bothered to help. Finally around 2:00 he was joined by a lady in a white smock, I showed her the google translate and she checked me in and took me to my room. The room was cold, window open, heater was not working, towels were like sandpaper. I had to leave the key outside the front door to the building since the place was all locked up and I needed the key to get out. Very lax management, bad experience overall "

"Good value hotel for our overnight stay. Room was spacious, beds comfortable. Didn't have breakfast. Bedroom lacked a wastebin and hairdryer is a bit old school. Bag storage available, 20 minute walk to ghe station. McDonald's are across the road if you're desperate :) "

"Staff was wonderful and very helpful."

"It was a great theme in lieu with the Knights Templar castle "

"Great place to stay in ponferrada. "

"Marvellous experience!!"

"As we stopped here for one night on the Camino, the facilities and staff were great. The room had a beautiful view, the bed was comfortable, and the breakfast was early and helpful as we were walking the Camino! "

"The hotel is ideally located from the old city center and castle. The staff was cheerful and very helpful. The entire hotel is spotlessly clean and well maintained. It’s very convenient and affordable. The beds are very hard."