If you want hot water and don't speak Spanish, don't stay here. None of the staff speaks English, making even basic communication very difficult. Kayaks aren't included, so you have to pay 600 pesos to rent them for the day. We never got hot water during our 3-night stay at the hotel. The room is extremely bare, no little fridge, no side lamps, only one big light above the bed making it impossible to read at night. Only 1 pillow per person, badly stained towels and pillowcases. Electricity kept being cut off, leading to a very warm room (no AC) and no Wi-Fi. The only positives of this place are the beautiful view from the room and the hammock on the balcony. The nice garden and immediate proximity to the lagoon, meaning you can kayak/paddleboard straight from the hotel, are also bonus points. Breakfast was free and decent. All in all, however, I would not stay here again if I were to return to Bacalar, as the negatives unfortunately outweigh the positives, at least in my opinion.