Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive
Restaurants
Restaurant el Barril de Bacalar - 3 min walk
I Scream Bar - 4 min walk
Cafe Tito - 6 min walk
Ajal - 5 min walk
Taqueria el Trompo de K'los - 3 min walk
About this property
Naya Bacalar Hotel
Upscale hotel near Lake Bacalar
Free continental breakfast, an outdoor entertainment area, and a restaurant are just a few of the amenities provided at Naya Bacalar Hotel. Treat yourself to spa services, such as a Swedish massage or a facial. In addition to a bar, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
An outdoor pool
Free self parking
Coffee/tea in the lobby, multilingual staff, and wedding services
Concierge services and luggage storage
Room features
All guestrooms at Naya Bacalar Hotel offer perks such as air conditioning, as well as amenities like free WiFi and minibars.
Extra conveniences in all rooms include:
Bathrooms with rainfall showers and hair dryers
Ceiling fans and daily housekeeping
Languages
English, French, German, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
Free uncovered self parking on site
Food and drink
Free continental breakfast available daily 8:30 AM–11:30 AM
1 restaurant
Coffee/tea in common area(s)
Restaurants on site
Nayade
Things to do
Outdoor pool
Spa services
Family friendly
Outdoor pool
Guest services
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Front desk (limited hours)
Luggage storage
Multilingual staff
Wedding services
Outdoors
Outdoor entertainment area
Spa
Facials
Massage - deep-tissue
Massage - Swedish
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Doorbell and phone notification
More
Couples dining
Designated smoking areas
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Ceiling fan
Memory foam mattress
Bathroom
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels
Food and drink
Minibar
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Frequently asked questions
Does Naya Bacalar Hotel have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.
Is Naya Bacalar Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Naya Bacalar Hotel?
Self parking is free at this property.
What time is check-in at Naya Bacalar Hotel?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.
What time is check-out at Naya Bacalar Hotel?
Check-out is at 11:00 AM.
Where is Naya Bacalar Hotel located?
Situated in a rural location, this hotel is within a 15-minute walk of Fort of San Felipe and Lake Bacalar. Canal de los Piratas and Municipal Spa of Bacalar are also within 15 minutes.
Naya Bacalar Hotel Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
What an incredible tranquil stay. Staff is incredible, morning breakfast is healthy and so clean. There’s a bocce court and the restaurant has a simple menu that’s vegan friendly but also serves incredible rib eye! Hotel is set in the jungle with a short stroll to the lagoon for a sunrise kayak ride. Highly recommend for a tranquil stay. This is just outside the centro which was fine for us since we had a car. We will definitely be back.
El hotel es precioso súper instagrameable, la atención del personal muy buena todos son súper amables y las vistas son muy bonitas. El acceso a la laguna es muy chiquito y tiene mucha piedra que lástima para caminar si no es con paddle board no te puedes bañar en ella y si no lo sabes usar pues no te puedes meter, la alberca súper chiquita y sucia, el restaurante es caro y está muy agringado sin variedad, en la habitación no hubo agua caliente en dos ocasiones, si tu intención es tener acceso privado a la laguna para bañarte a gusto no es una buena opción, no todos los taxis quieren entrar o conocen dónde es el hotel lo cual es un problema porque está lejos del centro y el acceso está lejos de la carretera y lleno d barro no puedes entrar caminando y como el restaurante no está chido pues tienes que salir para comer.