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"It was a nightmare registering in because there is no one there to admit you to the hotel. There is no phone number even on the website. We arrived at the entrance, unlit, during the night. You see, I got an email from the hotel confirming our stay written in the email headline. So, I never bothered to read the email. It was a mistake but this is a natural response. So we did NOT know our access code. Only because someone else living there let us in did we get into the lobby. And the self-check in apparatus is difficult to use and verifying whom we were was impossible the way it was set up.Only bc there was a phone number were we, after 90 minutes, able to enter our room. No instructions on how to get out of the room either due to the electronic lock. We had to call again. Took 15 minutes to do this! We are not idiots either. I am a computer programmer. There simply are no instructions."

"Easy and simple check-in, large apartment. A great place to stay before our flight the following morning."

"Winderful stay after long trip. Great breakfast."

"Nice stay…very helpful staff "

"Just amazing. "

"This property is excellent. The rooms are very nicely equipped, and while slightly small by US standards, they are very thoughtfully laid out. if I could find a room of similar size and layout in the states I'd book it in a heartbeat. The location is fine - about a 20 minute ride and $40 cab fare from New Chitose Airport, which is why I chose it - but there's not much accessible on foot, at least in the winter (there's farmers market right behind the hotel but I assume it's only open in the warmer seasons). "

"We stayed one night as we arrived late and were driving up to Niseko the next day. Perfect hotel with excellent service and wonderful buffet breakfast! "

"Loved the onsen, very traditional Japanese breakfast. Super clean!"

"The room is tiny other than that everything else were great! "