Hotel New Akao

4.0 star property
Find your haven by unwinding in one of seven soothing hot springs or explore nearby attractions with ease via a free area shuttle.

Choose dates to view prices

Photo gallery for Hotel New Akao

Public bath
OCEAN Standard Twin (Non-smoking) | In-room safe, desk, free WiFi, bed sheets
Horizon Deluxe Family (Non-smoking) | View from room
Hot springs
Hot springs

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Spa
  • Laundry
The current price is AED 720
AED 792 total
includes taxes & fees
3 Mar - 4 Mar

Room options

Available filters for rooms
Showing 53 of 53 rooms

OCEAN Junior Suite (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 68 sq m
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds and 5 Large Twin Beds

Horizon Deluxe Triple (Non-Smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

OCEAN Standard Twin (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

OCEAN Superior Twin (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 23 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

OCEAN Japanese-style Twin room (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 27 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

Horizon Superior Triple (Non-Smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Horizon Deluxe King (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Horizon Superior Double (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 23 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

Horizon Superior King (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Horizon Japanese-style room (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Horizon Superior Twin (Non-Smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

OCEAN Japanese A (6Tatami) (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Futons

Horizon Deluxe Triple Separate Bathroom and Toilet (Non-Smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

OCEAN Japanese B (7.5Tatami) (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 3 Twin Futons

OCEAN Japanese D (10Tatami) (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 36 sq m
  • Ocean view
  • Sleeps 5
  • 5 Twin Futons

OCEAN Japanese E (12+6Tatami) (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 53 sq m
  • Ocean view
  • Sleeps 6
  • 8 Twin Futons

Horizon Deluxe Family (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

OCEAN Japanese F (12.5+10Tatami) (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 130 sq m
  • Ocean view
  • Sleeps 6
  • 11 Twin Futons

Horizon Deluxe Twin (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

OCEAN Premier Japanese Western (10Tatami+TW)(Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds and 5 Twin Futons

Horizon Deluxe Twin Separate Bathroom and Toilet (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

OCEAN Imperial Suite (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 4 Large Twin Beds and 2 Twin Futons

OCEAN Deluxe Twin (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Murphy Beds

OCEAN Superior Japanese Western (10Tatami+TW) (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 53 sq m
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds and 5 Twin Futons

OCEAN Standard Japanese Western (6Tatami+TW) (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

OCEAN Deluxe Japanese Western (10Tatami+TW) (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 53 sq m
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds and 5 Twin Futons

OCEAN Deluxe Triple (Non-smoking)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Deep soaking bathtub
Toilet with electronic bidet
Private bathroom
Shower/tub combination
Desk
  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 3 Large Twin Beds

(Ocean) Deluxe Japanese Western (10 Tatami + Tw) (Non-Smoking) Pets Not Allowed

  • Sleeps 6
  • 4 Twin Futons and 2 Twin Beds

(OCEAN) Japanese F (12.5+10Tatami) (Non-smoking) Pets Not Allowed

  • Sleeps 6
  • 11 Twin Futons

(OCEAN) Junior Suite(Non-smoking) Pets Not Allowed

  • Sleeps 5
  • 2 Twin Beds and 4 Twin Futons

(Ocean) Japanese E (12 + 6 Tatami) (Non-Smoking) Pets Not Allowed

  • Sleeps 6
  • 6 Twin Futons

(OCEAN) Japanese D (10Tatami) (Non-smoking) Pets Not Allowed

  • Sleeps 5
  • 5 Twin Futons

Ocean Superior Japanese Western (10 Tatami + Tw) (Non-Smoking)

  • Sleeps 6
  • 2 Twin Beds and 5 Twin Futons

(HORIZON) Superior Twin (Non-Smoking) Pets Not Allowed

  • Sleeps 2
  • 2 Twin Beds

Superior King Room-Non-Smoking

  • Sleeps 2
  • 1 King Bed

(HORIZON) Superior Triple (Non-smoking) Pets Not Allowed

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

(OCEAN) Deluxe Twin (Non-smoking) Pets Not Allowed

  • Sleeps 4
  • 2 Twin Beds

(HORIZON) Superior Double (Non-smoking) Pets Not Allowed

  • Sleeps 2
  • 1 Double Bed

(OCEAN) Premier Japanese Western(10Tatami+TW)(Non-smoking) Pets Not Allowed

  • Sleeps 5
  • 4 Twin Futons and 2 Twin Beds

(OCEAN) Japanese A (6Tatami) (Non-smoking) Pets Not Allowed

  • Sleeps 2
  • 2 Twin Futons

(HORIZON) Deluxe King (Non-smoking)  Pets Not Allowed

  • Sleeps 2
  • 1 King Bed

(HORIZON) Deluxe Family (Non-smoking) Pets Not Allowed

  • Sleeps 4
  • 2 Double Beds

(OCEAN) Superior Twin(Non-smoking) Pets Not Allowed

  • Sleeps 2
  • 2 Twin Beds

(OCEAN) Japanese-style Twin Room(Non-smoking) Pets Not Allowed

  • Sleeps 2
  • 2 Twin Beds

(OCEAN) Standard Twin (Non-smoking) Pets Not Allowed

  • Sleeps 2
  • 2 Twin Beds

(HORIZON) Deluxe Twin Non-smoking Pets Not Allowed

  • Sleeps 2
  • 2 Twin Beds

(HORIZON) Deluxe Twin Separate Bathroom And Toilet (Non-smoking) Pets Not Allowed

  • Sleeps 2
  • 2 Twin Beds

(OCEAN) Deluxe Triple (Non-smoking) Pets Not Allowed

  • Sleeps 3
  • 3 Twin Beds

(OCEAN) Japanese B (7.5Tatami) (Non-smoking) Pets Not Allowed

  • Sleeps 3
  • 3 Twin Futons

(OCEAN) Imperial Suite (Non-smoking) Pets Not Allowed

  • Sleeps 5
  • 4 Twin Beds and 2 Twin Futons

(OCEAN) Standard Japanese Western (6Tatami+TW) (Non-smoking) Pets Not Allowed

  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds

Horizon Japanese-Style Room (Non-Smoking)

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Superior Japanese Western Room

  • Sleeps 7
  • 5 Twin Futons and 2 Twin Beds

Similar properties

About the neighborhood

Map
1993-65 Atami, Atami, 413-8555

What's nearby

  • Atami Castle - 5 min walk
  • Acao Forest - 12 min walk
  • Kinomiya Shrine - 2 min drive
  • Atami Sun Beach - 5 min drive
  • MOA Museum of Art - 6 min drive

Getting around

  • Yugawara Station - 9 min drive
  • Haneda Airport (HND) - 112 min drive

Restaurants

  • ‪熱海山口美術館 - ‬1 min drive
  • ‪Restaurant & Sweets 花の妖精 - ‬4 min walk
  • ‪ほっともっと - ‬17 min walk
  • ‪熱海 Muddy Cat - ‬16 min walk
  • ‪サンレモカフェ - ‬1 min drive

About this property

Hotel New Akao

Upscale family-friendly hotel near Atami Castle
Located close to Atami Sun Beach and MOA Museum of Art, Hotel New Akao provides an indoor mineral hot spring (onsen), a garden, and an arcade/game room. Active travelers can enjoy cycling, fishing, and snorkeling at this hotel. For some rest and relaxation, visit the 6 indoor hot springs or the sauna. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), a free area shuttle, and bike rentals
  • Hot springs on site, self parking (surcharge), and an electric car charging station
  • An elevator, a front-desk safe, and games
  • Guest reviews give good marks for the helpful staff
Room features
All 350 rooms have comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with deep soaking tubs and toilets with electronic bidets
  • Wardrobes/closets, refrigerators, and daily housekeeping

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (JPY 1000 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free area shuttle up to 2 kilometers
  • Free roundtrip train station shuttle from 8:30 AM - 8:30 PM
  • Train station shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–9:30 AM: JPY 2970 for adults and JPY 1650 for children
  • 3 restaurants
  • 1 bar
  • Hosted evening meal available daily for a fee of JPY 8250

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fishing
  • Full-service spa
  • Hot springs
  • Karaoke
  • Kayaking
  • Snorkeling
  • Table tennis

Family friendly

  • Arcade/game room
  • Children's games
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space
  • Meeting rooms - 2

Outdoors

  • Garden

Spa

  • 6 indoor hot springs
  • 6 outdoor hot springs
  • Hot springs open from 1:00 PM - midnight
  • Hot springs water temperature (Fahrenheit) - 108
  • Indoor mineral hot springs (onsen)
  • Indoor private onsen (mineral springs) in communal space
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 1:00 PM - midnight
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in public areas
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Games
  • Rooftop garden

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Deep soaking bathtub
  • Electronic bidet
  • Private bathroom
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Desk
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from September 2 2024 to June 2 2025 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2970 for adults and JPY 1650 for children
  • Uncovered self parking fee: JPY 1000 per night
  • Hosted evening meal: JPY 8250

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 1:00 PM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Royalwing Atami
Royalwing

Frequently asked questions

Is Hotel New Akao pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hotel New Akao?

Self parking is available for JPY 1000 per night.

What time is check-in at Hotel New Akao?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel New Akao?

Check-out is at 10:00 AM.

Where is Hotel New Akao located?

This family-friendly Atami hotel is located near the beach, within 1 mi (2 km) of Atami Castle and Atami Sun Beach. MOA Museum of Art and Manazuru Peninsula are also within 12 mi (20 km).

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Hotel New Akao Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 396 out of 907 reviews
Rating 8 - Good. 320 out of 907 reviews
Rating 6 - Okay. 129 out of 907 reviews
Rating 4 - Poor. 48 out of 907 reviews
Rating 2 - Terrible. 14 out of 907 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Great Onsen and spectacular view!
Stayed 1 night in Feb 2025

10/10 Excellent

hwehwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and dinner
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing view, built on a cliff next to the ocean, with a beautiful interior and Onsen. Best buffet I’ve ever had!
Stayed 1 night in Dec 2024

6/10 Okay

midori

Liked: Cleanliness, staff & service
view from room was sprended!
Stayed 1 night in Feb 2025

10/10 Excellent

Akiyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Dec 2024

8/10 Good

TAKAYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied. But only one thing. WiFi in the room didn’t work. All the other services and facilities are super good.
Stayed 1 night in Jan 2025

6/10 Okay

Miyuyu

Liked: Staff & service
オーシャンタワー6階、和室10畳に4人で宿泊。壁に付いているテレビの位置が高くて首が疲れてくつろげなかった。夕食は17時か19時20分かに選ぶよう言われたが、花火が見たかったので17時を選択するしかなく、早すぎてお腹もまだ減らず困った。10時チェックアウトは、朝やはりバタバタする(温泉に入りたいので)今時のホテルは11時が多く、温泉地だし朝ゆとりが欲しいので時間を考慮して欲しい。
Stayed 1 night in Feb 2025

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
遊ぶところがたくさんある。 バイキングの種類が豊富。
Stayed 1 night in Feb 2025

10/10 Excellent

Shigemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
老夫婦で初めて利用しました。 まずオーシャンビューの部屋で部屋の窓から真正面に日の出を見ることができ感動しました。 お風呂も広々していて気持ちよかったです。 お食事はビュッフェにしましたが、とても食べきれないほどの種類があり、スタッフの方達も親切で感じが良かったです。 清潔感あふれているホテルで、今度は孫たちを連れて一緒に行こうと主人と話しています
Stayed 1 night in Feb 2025

10/10 Excellent

Wataru

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

??

Liked: Amenities
楽しかったです。
Stayed 1 night in Feb 2025

8/10 Good

kayoko

Liked: Cleanliness, staff & service, amenities
部屋からの景色は良かった
Stayed 1 night in Feb 2025

10/10 Excellent

RYO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

RYO

Liked: Cleanliness, staff & service, amenities
2度目の宿泊で食事と風呂に関しては満足でした。ただエレベーターは時間帯によって満員で乗れない場合がある。午後から熱海駅へ行くシャトルバスが設定されておらず、路線バスを使うにも本数が少ないので不便。
Stayed 1 night in Feb 2025

8/10 Good

ASAO

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

6/10 Okay

yuki

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Yuji

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの対応がとても良く気持ちの良い旅が出来ました。
Stayed 1 night in Feb 2025

6/10 Okay

CHIHARU

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
夫婦2組で利用させていただきました まず気にいらなかった点ですが、朝食の受け付けの人の態度、いい方が非常に気分悪くなりました 色々なホテル行ってますが、この様な気分になるのは、初めてでした 大きいホテルなので仕方ないですが エレベーターが中々来ないし、きても乗れないし、平日でもお客さんが多かったので、仕方ないないですが あとは、お風呂が少し遠かったです でもお湯は、とても良いお湯でした ご飯もおいしかったです ありがとうございました  
Stayed 1 night in Feb 2025

8/10 Good

Hiroki

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Akiko

Liked: Amenities, property conditions & facilities
素晴らしいロケーションが気に入って、2度目の宿泊です。こんな絶景のホテルは他にないと思います。 インフィニティ温泉が、最高! 昭和バブルレトロも素敵(笑) バブル感があるのに、庶民的でくつろげます。 ただ、ビュッフェが大人数で取るのが大変です😅 翌日、アカオフォレスト(たぶん系列)へいきましたが、そこへの巡回バスや宿泊客割引があると嬉しいと思いました。
Stayed 1 night in Feb 2025

8/10 Good

RIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルの部屋からの眺めは最高!大きなホテルで温泉旅行を楽しめる感じでした。が…お風呂が3ヶ所あって、それぞれのお風呂からは遠くて不便でした。お風呂で日の出を見ようと早起きしたら激混みでした。ホテルが大きいのに一つ一つのお風呂施設が狭いのが少し残念でした。 露天風呂、もう少し大きいといいと思いました。初日の出が見たかったのに、松の木が邪魔して見にくかったので、少し剪定しても良いのかと思います。 バイキングはメインのメニューがコレっていうのがないのが少し残念。品数が多くて楽しいのですが、毎回このメニューだったらリピートはなしかな。ローストビーフはイマイチでした。 品数増やすよりメインのメニューを充実してもらえるともっと嬉しいです!
Stayed 1 night in Jan 2025

8/10 Good

tile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前利用させていただいた時よりも 改修などで宿泊部屋なども含めて綺麗になっており、不満なく利用させて頂きました。 崖及び海の上での維持管理はもちろん大変な事だと理解しています。 利用者の想像を超える空間演出を経営及びスタッフ、関係者の方々をこれからも応援します。 熱海をもっとホテルニューアカオから元気にして欲しいです。
Stayed 1 night in Feb 2025

8/10 Good

tomoko

Liked: Cleanliness, staff & service
昭和レトロな感じ料理が美味しかった
Stayed 1 night in Feb 2025

6/10 Okay

MASASHI

Disliked: Property conditions & facilities
オーシャン側の8階の部屋ですが、 バイキング会場はオーシャンの2階のため、隣のホライズンお客様が15階で乗車して来るため、8階では常に満員でエレベーターに乗れません。 一度15階まで上がらないと行けない これはかなりのストレスでした
Stayed 1 night in Feb 2025

6/10 Okay

yoshiko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
脱衣場とお風呂場が凄く寒くて 、あれ程寒い温泉は、はじめてでした。
Stayed 1 night in Feb 2025