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Best Western Plus Astana

3.5 star property
Astana hotel in Yesil District with free breakfast and a 24-hour fitness center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Astana

Front of property
Bar (on property)
Free daily full breakfast
Premium Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace
Property amenity

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Laundry
    Laundry
The price is AED 254
AED 285 total
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room) | Minibar, in-room safe, desk, laptop workspace

Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

Highlights

Soundproofed
Air conditioning
Kitchen
Flat-screen TV
Bidet
Hair dryer
Shower/tub combination
Bathrobes
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
LCD TV
Bidet
Hair dryer
Shower/tub combination
Bathrobes
Private bathroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
LCD TV
Bidet
Hair dryer
Shower/tub combination
Bathrobes
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Shower/tub combination
Bathrobes
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Shower/tub combination
Bathrobes
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Street view

Premium Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
LCD TV
Bidet
Hair dryer
Shower/tub combination
Bathrobes
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Shower/tub combination
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
13a Dostyk Street, Astana, 010000

What's nearby

  • Singing Fountain - 4 min walk - 0.4 km
  • Bayterek Tower - 11 min walk - 0.9 km
  • Kazakhstan Ministry of Foreign Affairs - 14 min walk - 1.3 km
  • The US Embassy and the Consulate in Kazakhstan - 4 min drive - 3.4 km
  • Astana Arena - 6 min drive - 5.2 km

Getting around

  • Astana Railway Station - 24 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 19 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Чайхана Navat - ‬5 min walk
  • ‪MADO - ‬6 min walk
  • ‪Mökki - ‬7 min walk
  • ‪Coffee Boom - ‬2 min walk

About this property

Best Western Plus Astana

Hotel located in Yesil District
You can look forward to free full breakfast, a terrace, and a playground at Best Western Plus Astana. Be sure to enjoy a meal at Emerald, the on-site restaurant. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
Other perks include:
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, tour/ticket assistance, and a front-desk safe
  • Multilingual staff, smoke-free premises, and a billiards/pool table
Room features
All 108 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and shower/tub combinations
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and desks

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (KZT 2000 per day)
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:30 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Emerald

Things to do

  • 24-hour fitness center
  • Billiards/pool table
  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • No housekeeping
  • Tour/ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 8900.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: KZT 2000 per day
  • Rollaway bed fee: KZT 8900.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
No pets and no service animals are allowed at this property

Property is also known as

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Frequently asked questions

Is Best Western Plus Astana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Plus Astana?

Self parking is available for KZT 2000 per day.

What time is check-in at Best Western Plus Astana?

Check-in start time: 2 PM; Check-in end time: 5:30 AM.

What time is check-out at Best Western Plus Astana?

Check-out is at noon.

Does Best Western Plus Astana provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Best Western Plus Astana located?

Located in Yesil District, this hotel is within a 5-minute walk of Parliament of Kazakhstan and Singing Fountain. House of Ministries and Kazakhstan Central Concert Hall are also within 10 minutes.

Best Western Plus Astana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 91 out of 156 reviews" "
Rating 8 - Good. 47 out of 156 reviews" "
Rating 6 - Okay. 13 out of 156 reviews" "
Rating 4 - Poor. 3 out of 156 reviews" "
Rating 2 - Terrible. 2 out of 156 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, personal very helpful and friendly
Stayed 2 nights in Sep 2024

10/10 Excellent

maritza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Sep 2024

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Asa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 3 nights in Jun 2024

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Minnur, Oakdale

Stayed 2 nights in May 2024

10/10 Excellent

DARISSA

Business traveler, Traveled with family
Liked: Property conditions & facilities
Great front desk people! Clean and nice! Will be a returned customer for sure!!!
Stayed 1 night in May 2024

2/10 Terrible

David

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall I dont recommend this hotel. Cons: 1) you cannot regulate the AC. It was a bit hot in the room and I tried turning the AC on. It would not. I asked reception why AC is not turning on and they said all AC’s are off because “it’s not the season yet”. Yea, there is an AC season in this hotel. Sounds like Communism to me - “no AC for you”. I opened the window but the window face a major road with alot of traffic which is super noisy 2) Sauna is paid not free - I booked my hotel on Expedia which showed sauna as an amenity. I like sauna so thought I’d relax, but come to find out you have to pay extra to use the sauna. Seems like the hotel owner (which is prob local and US chain just operates the hotel) is trying tk save money on everything (no AC, sauna is paid) Pros: 1) good location, besides the noisy street 2) friendly staff, especially a blonde guy manager who let me check in early
Stayed 3 nights in May 2024

6/10 Okay

Miragha

Business traveler
Liked: Staff & service
The hotel location is good. The service of the staff is amazing. I would especially mention Akbola from the reception desk for the amazing support! Breakfast doesn't have enough options. I asked about a cheese omelette and received a small portion with cottage (which looked like a pancake). The room needs to be renovated as there are so many broken things in the room (wall, furniture, lighting system)
Stayed 1 night in May 2024

6/10 Okay

Andrew

Traveled with partner
Disliked: Property conditions & facilities
Hotel old fashioned. Bathroom in need of a revamp. Breakfast ok, but basic. Our room not cleaned until 18.00 one day.
Stayed 4 nights in May 2024

6/10 Okay

Jeanny

Liked: Cleanliness
Stayed 4 nights in May 2024

4/10 Poor

Elijah

Disliked: Staff & service, amenities, property conditions & facilities
A/C is controlled by the hotel and they never turned it on despite the rooms being quite hot Mini fridge didn’t turn on Water in the shower goes cold every 10 seconds Laundry service wasn’t open the whole time I was there (5 days) Not the worst experience, but just not good for the price, you may as well stay somewhere cheaper because at least they don’t advertise amenities they don’t have Room service was good and cheap, free breakfast was decent
Stayed 5 nights in May 2024

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Michael, Meridian

Business traveler
Liked: Cleanliness, staff & service
Property is fine but not particularly inspiring or modern. Liked that they had a fridge in the room. TV had only one English channel (Bloomberg) and screen reception was fuzzy (not that I could watch Bloomberg for too long anyway, so no huge loss). Having CNN or BBCWorld would have been nice. While there are some attractions not far from the hotel, it's not the most walkable city. Was easy to get taxis as it's on a main road.
Stayed 1 night in Apr 2024

10/10 Excellent

LENA

Stayed 1 night in Mar 2024

10/10 Excellent

Tatiana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my short stay at Best Western! Thank you!
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great and very helpful, professional.
Stayed 6 nights in Nov 2023

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Vlad

Stayed 12 nights in Jun 2023

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Good hotel in an excellent area. I will come back here. A bit old fashioned but comfortable and good quality.
Stayed 2 nights in Aug 2023

6/10 Okay

YUTTHANA, bangkhuntian

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel look old, the corridor is so dark and scary (especially the 3rd floor), we request high floor bit we got only the 3rd floor (from 9 floor), room is clean, comfortable bed, but everything is old, air conditioned didn’t work (but it was fixed later), the warm water system also didn’t work on the first night on whole building (warming system isn’t stable), no amenities in the room even hair dryer and trash bin (just only toothbrush is offered), wifi was good, breakfast was basic, location is great and many restaurants nearby and close to landmark of the city

8/10 Good

YUTTHANA, bangkhuntian

Traveled with group
Liked: Cleanliness, staff & service
โรงแรมค่อนข้างเก่ากว่าในรูป ทางเดินมืดและเก่าดูน่ากลัว แต่ในห้องถึงจะเก่าแต่ก็สะอาด เตียงนอนสบาย ในห้องมีให้แต่แปรงสีฟัน ไม่มี amenities อื่นเลย ไม่มีไดร์เป้าผมให้ด้วย พัก 2 คืนมีคืนแรกระบบน้ำอุ่นไม่ทำงานทั้งตึก ขอ high floor (แต่ได้แค่ชั้น 3 ซึ่งเป็นชั้นที่เก่า) ตอนแรกที่เข้าห้องมาแอร์เปิดไม่ติดทั้ง 2 ห้องที่จอง แต่ให้มาแก้ไขสุดท้ายก็ใช้งานได้, VIP access ไม่ได้สิทธิประโยชน์อะไรเลย ไวไฟใช้ได้ดี เสถียร อาหารเข้าธรรมดามาก โลเคชั่นดีมาก มีร้านอาหารและแลนด์มาร์คสำคัญของเมืองในระยะเดินถึง

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water every morning to take shower.
Stayed 3 nights in May 2023

8/10 Good

Alla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff nice breakfast, didn’t know I have to pay for parking by the hotel