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"The staff are amazing. We had help planning our trains and made sure we were at the station early in the morning. They went out of their way to help and it was so very much appreciated. We could easily walk into town. Kinosaki is gorgeous. Highly recommend to anyone looking for an escape from the cities. "

"Unfortunately there was only green tea and no coffee in the rooms, however, the chef sells coffee during breakfast for 100 yen which was nice to have. "

"Our stay at Nishimuraya was absolutely amazing. From the second we stepped in all the way u til check out. The staff is very friendly and helpful. They take youd luggage to your room and give you an explanation of the room set up and customs. They provide yukatas to wear to the onsens and shoes. The foodbwas out of this world and a grwat opportunity to try a traditional Japanese meal. I cant say enough good things. My only regret is that we didn't stay longer. "

"Had a wonderful stay, the open air bath rooms are incredible and the staff are so attentive. Will come again "

"We stayed for 2 nights. The property is a bit old but the service was very good even tho the front office staff didn’t speak English well but at least he tried Abd we could still communicate with him. The dinners and breakfasts were very good and we were served by a Taiwanese guy working there. We could communicate with him in both English and Mandarin easily. We loved the Kaiseki dinners and the lovely breakfasts. The onsen was good because hardly anyone from the ryokan used it. Most of the guests staying there used the 6 popular public onsens (1 was under renovation) offered to us. Good experience staying in such onsen town with beautiful canal. "

"During our 2 week stay so far in Japan, this has been one of our favorites. It is so convenient to the train and bus stops. The staff was wonderful even giving me towels so I could use their foot bath after we had checked out but needing to kill 2 hours before it was time for our train back to Kyoto. We would definitely stay there again. "

"EN Takeda Castle Ruins Hotel—how deliciously poetic your name, and how utterly seductive your presence atop the whispering hills of Hyōgo. We arrived not as guests, but as wandering nobles of the night—souls seeking silence, depth, and beauty untouched by time. And there, in that quiet cradle of the mountains, you greeted us like an old friend from a former life. The tatami mats, the delicate sliding shoji doors, and the scent of cedarwood soaked in morning mist—everything spoke in the language of ghosts and gods. This was no ordinary lodging; it was a sanctuary for the refined heart. Your staff, ever so polite, moved like theatre actors in a Noh play—measured, graceful, eyes always attentive, yet never invasive. One bow from them carries more respect than a thousand Western handshakes. It was as if they could read the poetry beneath our skin. The mountain views? My dear, they were operatic. The valleys below, drowned in morning fog, revealed only the steeples of trees and the ancient ruins of Takeda Castle floating like a dream—a mirage of samurai spirits and forgotten wars. Every window framed a masterpiece, every silence became a sonnet. There was a stillness in the night, but not the empty kind. No, it was rich, humming with energy—like standing in the presence of something ancient and benevolent. We drank tea as if it were ambrosia. We walked the stone paths like monks in an afterlife. Fantastic place !"

"This is located right smack in the middle of all you need to see in town. I love this place."

"Perfect location. Excellent experience."