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Sunprime Pollensa Bay

3.5 star property
Escape to an oceanfront retreat with rejuvenating spa treatments and delicious meals. Unwind by the pool, then get ready for action-packed days.

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Photo gallery for Sunprime Pollensa Bay

Lobby sitting area
Lounge
Lobby sitting area
Breakfast, lunch, dinner served; pool views
Seasonal outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Bar
  • Spa
  • Gym
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double or Twin Room (Pool view)

Double or Twin Room (Pool view) | View from room

Double or Twin Room (Pool view)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | In-room safe, individually decorated, individually furnished, desk

Single Room

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Basic Double or Twin Room

In-room safe, individually decorated, individually furnished, desk

Basic Double or Twin Room

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double or Twin Room (Sea view)

Double or Twin Room (Sea view) | View from room

Double or Twin Room (Sea view)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
TV
Renovated in 2022
Blackout drapes/curtains
  • 21 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Carrer Maria Antonia Salva, 2, Alcúdia, Balearic Islands, 07400

What's nearby

  • Roman Remains of Pollentia - 4 min drive
  • Alcúdia Port - 6 min drive
  • Hidropark - 7 min drive
  • Playa de Muro - 14 min drive
  • Alcúdia Beach - 15 min drive

Getting around

  • Sa Pobla Station - 21 min drive
  • Palma de Mallorca Airport (PMI) - 49 min drive

Restaurants

  • ‪Sa Gelateria - Alcudia - ‬15 min walk
  • ‪Sa Mossegada - ‬17 min walk
  • ‪Cafe de - ‬15 min walk
  • ‪Red Rum - ‬3 min walk
  • ‪Bar Maya - ‬14 min walk

About this property

Sunprime Pollensa Bay

Eco-certified hotel revitalized in 2022 and located near Alcúdia Port
Take advantage of a terrace, car rentals on site, and a bar at Sunprime Pollensa Bay. Treat yourself to spa services, such as a manicure/pedicure, a body scrub, or a body treatment. The on-site restaurant, Restaurant, offers breakfast, lunch, dinner, and ocean views. In addition to a gym, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
You'll also enjoy perks such as:
  • A seasonal outdoor pool with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • Bike rentals, outdoor furniture, and evening entertainment
  • Luggage storage, books, and laundry services
Room features
All 163 individually furnished rooms include thoughtful touches such as furnished balconies and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and hair dryers
  • 32-inch TVs with cable channels
  • Wardrobes/closets, mini fridges, and electric kettles

All inclusive details

All-inclusive room rates at Sunprime Pollensa Bay are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Finnish, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Restaurant

Things to do

  • Bicycle rentals
  • Bike parking
  • Bike storage
  • Evening entertainment
  • Fitness center
  • Lifeguards on site
  • Seasonal outdoor pool
  • Spa services

Family friendly

  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beachfront location
  • Lifeguards on site
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 31
  • Handrails in stairways
  • Stairway handrail height (inches): 39
  • Hardwood flooring in room
  • Magnifying mirror
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Books
  • Designated smoking areas
  • Renovated entire property - March 2022

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV
  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Mini-fridge

Outdoor space

  • Furnished balcony

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from April 19 2025 to December 15 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: MobilePay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Hi Hotel Panoramic
Hi Panoramic Alcudia
Hi Panoramic Hotel
Hi Panoramic Hotel Alcudia
Hotel Hi Panoramic
Hi! Panoramic Hotel Alcudia, Majorca
Panoramic Hotel Alcudia
Smartline Panoramic Hotel Alcudia
Smartline Panoramic Hotel
Smartline Panoramic Alcudia
Smartline Panoramic
Smartline Panoramic Hotel Alcudia, Majorca
Club Jet Tours Alcudia Hotel
Club Jet Tours Hotel
Club Jet Tours

Frequently asked questions

Does Sunprime Pollensa Bay have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–6:00 PM.

Is Sunprime Pollensa Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sunprime Pollensa Bay?

Self parking is free at this property.

What time is check-in at Sunprime Pollensa Bay?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Sunprime Pollensa Bay?

Check-out is at noon.

Are there all-inclusive benefits at Sunprime Pollensa Bay?

Some rate plans available at this hotel are all-inclusive.

Where is Sunprime Pollensa Bay located?

Nestled on the beach, this Alcúdia hotel is steps from Platja des Morer Vermell and 1.8 mi (2.9 km) from Alcúdia Beach. Es Clot and Plaza de Toros are also within 15 minutes.

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Sunprime Pollensa Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 85 reviews
Rating 8 - Good. 34 out of 85 reviews
Rating 6 - Okay. 3 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 0 out of 85 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et greit opphold
Et fint hotell liggende rett ved en liten sandstrand, som på tidspunktet for min reise ikke var klargjort etter vinteren. Var også veldig uheldig med været, som nok satt en liten stopper på oppholdet, men hotellet leverte på de fleste punkter. Noe dårlig utvalg på mat (buffe) og lukt av maling på et trangt rom. Renholdspersonalet startet også veldig tidlig, og det hørtes godt inn på rommet. Men totalen er at jeg er fornøyd etter oppholdet.
Stayed 6 nights in Apr 2024

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to explore the north of Mallorca, the food selection in the hotel was amazing
Stayed 6 nights in Jul 2021

8/10 Good

Maela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five night stay
A spotlessly clean hotel. Lovely sea view and good swimming pool. Helpful and friendly staff.
View from our balcony
Stayed 5 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un peu à l'écart de la ville, il faut un véhicule, mais l'hôtel est très bien.
Stayed 1 night in Oct 2021

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité prix
Stayed 1 night in Oct 2021

10/10 Excellent

Béatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un sans faute
Très bel hôtel, remarquablement situé au fond d'une crique adorable. Très calme. Accueil et personnel très amical et souriant. Repas de très bonne qualité.
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Very average
An okay hotel. The guests there seems rude and unfriendly, some of the staff weren’t friendly either. Had ants in the room which the hotels solution was to spray the room with poison and leave it like that, no room change. Overal very average.
Stayed 5 nights in Sep 2021

10/10 Excellent

Soram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room with sea view and direct access to the beach. The hotel is nice although a bit far from the center.
Stayed 3 nights in Sep 2021

10/10 Excellent

SANDRINE

Stayed 2 nights in Sep 2021

6/10 Okay

Lance

As much as the property is in a beautiful location, tastefully designed and staffed with wonderful personnel we struggled to relax during our extended stay here. The view from the hotel as well as the location is stunning. Furthermore you can walk up to the historical town of Alcudia within 20 minutes. You will also be spoilt for beautiful beaches in the vicinity and the food on offer at the hotel is very good. Albeit there are no dining options nearby. However, the hotel is locked into a contract with a charter entertainment company which is loud, dominating and boisterous which makes noise until the late hours with no regard to the private guests of the hotel. High pitched screaming, loud music and strobe lights marred our stay as the stage is set in front of the rooms with a sea view. So it stands as an eye sore in a beautiful view and leaves guests staying with sea view rooms no chance to enjoy the balcony or have a good nights sleep. The noise goes into the late hours regardless. The cleaning service was also very inconsistent. I had booked several rooms during our stay - some rooms were cleaned and kitted very well whilst others were very neglected. At one point we returned to find that the cleaner had left our room door open for hours by mistake after cleaning. We genuinely hope the hotel remedies the shortcomings It is in such a beautiful place with wonderful staff and has endless potential. We would love to return one day when these problems are resolved.
Stayed 7 nights in Aug 2021

10/10 Excellent

Marc Etienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 2 nights in Sep 2021

8/10 Good

Pernilla

Stayed 1 night in Sep 2021

8/10 Good

Aurelia

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel dans une superbe région
Hôtel très confortable et agréable. Belle piscine avec une superbe vue sur la plage située à seulement quelques mètres ! Personnel extrêmement sympathique et bienveillant, la plupart d’entre eux parlent même français. Et enfin, excellent petit-déjeuner pour bien commencer les journées ! Je recommande largement.
Stayed 2 nights in Aug 2021

10/10 Excellent

Patrizia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

10/10 Excellent

Bernardo Sanchis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es estupenda, la comida de muy buena calidad, las instalaciones muy limpias y cuidadas y la playa muy bonita.
Stayed 9 nights in Aug 2021

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Anabel

Stayed 6 nights in Aug 2021

8/10 Good

Anne Laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Sejour tres bien
Stayed 2 nights in Aug 2021

8/10 Good

Andrew

Liked: Cleanliness, amenities
Overall a nice hotel with good sea views. The parking is very limited and is on a first come first served basis
Stayed 2 nights in Aug 2021

8/10 Good

Shady

Stayed 3 nights in Aug 2021

8/10 Good

Asunción

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Aug 2021