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El Lago

Family-friendly aparthotel with a seasonal outdoor pool and a 24-hour front desk

Photo gallery for El Lago

Outdoor pool
Exterior
Lobby
Interior
Beach nearby

Reviews

7.2 out of 10

Good

Apart-hotel

Sleeps 420.0 sq m

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Parking included

About this property

El Lago

Family-friendly aparthotel with a seasonal outdoor pool and a 24-hour front desk
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free aparthotel. Self parking is free. Other amenities include a snack bar/deli, WiFi in public areas, and a seasonal outdoor pool. The apartment offers WiFi, a kitchenette, and a TV with satellite channels. Additional amenities include a balcony, in-room massages, and a hair dryer.
This aparthotel offers 110 accommodations with hair dryers. Rooms open to balconies. Satellite television is provided. Accommodations at this 3-star aparthotel have kitchenettes. Bathrooms include bathtubs or showers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Outdoor pool
  • Body scrubs

Internet

  • WiFi available (EUR 2 per hour)

Parking and transportation

  • Free self parking on site
  • Free offsite parking
  • On site car rental

Family friendly

  • Children's pool
  • Playground

Dining

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 14-20 per person
  • 1 restaurant
  • 1 bar
  • Snack bar/deli

Bathrooms

  • Private bathroom
  • Bathtub or shower
  • Towels provided
  • Hair dryer

Entertainment

  • 38-inch TV with satellite service
  • Pool or billiards table
  • Arcade/game room
  • TV in a common area

Outdoor areas

  • Balcony
  • Terrace
  • Garden

Work spaces

  • Desk

Climate control

  • Air conditioning

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Phone
  • Safe at front desk
  • In-room massages
  • 24-hour front desk

Location highlights

  • In the shopping district
  • In the entertainment district

Things to do

  • Mini golf on site
  • Bicycle rentals on site
  • Windsurfing nearby
  • Scuba diving nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Snorkeling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 110 rooms
  • 5 floors
  • Built in 1987

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Policies

Check-in

Check-in start time: 1 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 to 20 per person
  • Fee for in-room wireless internet: EUR 2 (rates may vary)
  • Fee for wireless internet in public areas: EUR 2 per hour (rates may vary)
  • Fee for wired internet in public areas: EUR 2 per hour (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

El Lago Alcudia
El Lago Apartments Alcudia
El Lago Alcudia
El Lago Aparthotel

About the neighborhood

Map
Murta - Esq. Av. Pere Mas I Reus, 1, Alcudia, Balearic Islands, 07410

What's nearby

  • Alcúdia Beach - 5 min walk - 0.5 km
  • Hidropark - 17 min walk - 1.4 km
  • Roman Remains of Pollentia - 3 min drive - 2.5 km
  • Alcúdia Port - 3 min drive - 2.6 km
  • Playa de Muro - 6 min drive - 2.3 km

Getting around

  • Sa Pobla Station - 16 min drive
  • Palma de Mallorca Airport (PMI) - 47 min drive

Restaurants

  • ‪Bellevue - ‬10 min walk
  • ‪L’Épicerie Alcudia - ‬17 min walk
  • ‪Banana Club - ‬15 min walk
  • ‪S'àmfora - ‬3 min walk
  • ‪El Loro Verde - ‬2 min walk

Frequently asked questions

Does El Lago have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much is parking at El Lago?

Self parking is free at this property; nearby parking is also free.

What time is check-in at El Lago?

Check-in start time: 1 PM; Check-in end time: anytime.

What time is check-out at El Lago?

Check-out is at noon.

Where is El Lago located?

This family-friendly Alcúdia aparthotel is located in the entertainment district, within a 15-minute walk of Alcúdia Beach and Platja dels Francesos. Playa de Muro is 1.4 mi (2.3 km) away.

El Lago Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 175 reviews" "
Rating 8 - Good. 80 out of 175 reviews" "
Rating 6 - Okay. 63 out of 175 reviews" "
Rating 4 - Poor. 10 out of 175 reviews" "
Rating 2 - Terrible. 3 out of 175 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

mick, teesside

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good central base
the el lago apartments are very central off the main street which has countless bars and shops and eating places, I have been before to alcudia but not stopped at el lago it was a pleasant surprise as it was clean and very friendly staff pool was small but not to crowed so it was ok I would stop there again for sure, don't expect 5 star treatment at 3 star prices so based on that excellent.

8/10 Good

Gill, uk

Liked: Cleanliness, room comfort
Clean and basic

6/10 Okay

Verified traveler

Liked: Cleanliness
OK for the price
The hotel provided a base for the IM Mallorca. The kitchenette was very basic, not even a microwave, just 2 rings. The room was basic, it had all you needed, but not high quality. The TV was an old Cathode Ray Tube TV that required a 10 euro deposit to get the control so you could watch it - limited channels.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious,close to shops,restaurants and the beach, beds too firm

6/10 Okay

Beverley, Hampshire England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not what I expected
The hotel el logo is a self catering appartment complex in not a bad location however when your self catering there are basic expectations one of them being a kettle which is a available at an extra cost as is toaster and remote control as with most hotels a deposit and cost for safe However if you have young children a basic need might be a microwave not here didn't ask as got fed up. The apartment kitchen consists of a few cupboards two rings and a sink When we had a ring on and air con and lights the electricity kept tripping when the engineer came to sort it he flipped the switch and then said do this if it happens again Which it did glad to report I'm still alive

8/10 Good

Bindy, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stroll to beach.Plenty nearby shops & food
Great value and ideal location. Suitable for those without a car. Nearby shops, restaurants and pubs. A short stroll to the beach. Some noise from outside as a busy area but usually quiet after 11pm. Hotel staff all friendly and helpful.

6/10 Okay

Lauren, London

Liked: Cleanliness, room comfort
You get what you pay for
Hotel is close to the beach and there's a few shops nearby so handy if you want to save money by eating in. Not the best self catering facilities, no microwave or kettle, just a hob. Pretty standard other facilities, air con was fine. On quite a busy road so some noise but nothing unbearable. staff were friendly, and on the most part helpful, although made things like getting clean towels difficult.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No atmosphere.
Hotel did not notify us off transfer departure time. Which was an hr earlier than the scheduled transfer time . (4 hrs before flight). As a result had to pay for taxi 85 euro.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El Lago "ok"
Had a fabulous holuday in Alcudia. Would rate El Lago apartments as ok. First impressions were not great. Kitchen facilities are less than basic. Two ring hob for cooking one of which didnt work for 3 days. Minimal crockery and cutlery. You need to rent a kettle and toaster for 15 euros each which I think is disgraceful. Wouldnt give them the money. Room was quite dated looking but was actually really comfortable and very clean. Hats off to the maid who serviced our room as she was very nice and helpful and thorough. Receptionist (female) should maybe take customer service lessons from her. Pool area was lovely. Always beds although a lot are broken. Nice clean well kept pool. Didnt eat in the poolside restaurant but did have a drink during happy hour. No day or night entertainment but that didnt bother us. Will definitely go back to Alcudia but wouldnt really rush back to El Lago

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You get what you pay for!
Wanted a slightly cheaper hotel having moved from another part of alcudia. We certainly got that! Facilities were pretty awful with things like having to rent a kettle and tv remote! I was worried about sneezing whilst on the furniture in case in broke. Hotel was in very 'British' part of town with lots of all you can eat places and British pubs. No air con in the room and sleeping with windows open meant we were able to listen to the 1am air hockey competitions held by the drunks in a bar opposite. Room was kept clean and it was a five min walk to the beach so we could go there to make up for sleep at night.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel and friendly staff
An excellent small hotel with excellent efficient and friendly staff. Great views and sunsets across the lake from our room balcony with the mountains behind. Our room was spacious and comfotable with a small basically equiped kitchenette which was adequate for our stay. The cleaner came everyday and did a super job. Overall very pleased with our stay.

8/10 Good

Stuart , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good apartments 5 minutes from the beach
The El Lago Apartments were really competitively priced, and located very centrally. Apartments had a lounge, kitchen/diner, bedroom and bathroom. We also had a balcony. Very clean and only a little dated, we thought it was great and will happily stay there again.

8/10 Good

Bernardo, Wirral, UK

Liked: Cleanliness, staff & service, property conditions & facilities
No fuss, good location, near the beach
Let's be clear, is not a 5-star hotel, and they don't want to be. If you go with those expectations, you will be fine. The hotel is not new, but everything works (and works very well), is clean and personnel is really kind and trying to help as much as possible. Don't go there if expecting to party all day long by the pool, there is no live entertainment in the hotel (which you might or might not like, that was good for us, no noises). The hotel has a small playland area for small kids next to the pool, a mini golf course (they rent clubs and balls really cheap) one pool table and one air hockey table. Pool has a reasonable size, good number of hammocks (never too crowded, even in August). We got a pool view room (recommended, too noisy the street view). The apartment is good for four people (it has one room with two single beds put together, and one sofa bed with two single beds in the living room). There is a table to eat and a fully furnished kitchen (with cookers, fridge, cutlery, glasses, kettle, etc), and a nice balcony to enjoy of the pool and lake views (also with a table and four chairs). There is air conditioned in all rooms (free of charge). Bathroom simple but spacious, towels changed every day. The only negative about the room? TV has only 7 channels: 2 are in german, 3 in english (only news), 1 in spanish and 1 in balearic. How they manage to block all free spanish channels? Don't know. Breakfast was good (almost the same every day, but plenty of options).

8/10 Good

Le , Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and close to the beach. Clean apartm
We recently enjoyed a weeks stay here. It was a lovely view of the sea. The hotel was based on bed and breakfast which was reasonable.

8/10 Good

Rob, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location
Good central location to restaurants and beach only a couple of minutes walk away. Hotel staff are very friendly and helpful and facilities were ok. Pool was good and always managed to get a sunbed no matter what time of day it was. Negatives were breakfast on a few occasions the breakfast buffet was cold and selection could have been better.

6/10 Okay

Jan Bach

6/10 Okay

Amy, Bromley UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite dated but very clean and quite comfortable hotel. Staff very helpful and efficient. Pool rather small and gets busy at times. Buffet breakfast good value for money. Short walk to the beach and plenty of good local restaurants. All in all good choice as long as you intend to eat out mostly.

10/10 Excellent

Matt, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonly priced, well kept.
We stayed for 10 nights in June 2015 and I was very impressed by the hotel (see comments below).

8/10 Good

colin, east sussex

Liked: Staff & service
Disliked: Cleanliness
Well postitioned
We only had 2 moans about the appartments one was the floors always seemed dirty so dont walk around with no foorwear,and the other was why do you have to pay extra for a kettle when you go self-catering

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
El Lago Apartments
Clean basic rooms. TV no good only 3 english channels all news. But that was probably a good thing. Breakfast was fairly basic buffet but good. Staff friendly. Nice pool and not busy. We had view of lake and hills from our room. Not a 4 star hotel, but good economical place to stay, in family friendly area 10 min walk from beach.

6/10 Okay

joseybaby14, essex, UK

Liked: Cleanliness
Not bad at all
Quite good as a base to sleep. In good location. Cleaned well. Not bad at all!

8/10 Good

Melanie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Good value hotel, clean, nice small pool, safe for children, lifeguard on duty, my grandson really enjoyed the pool, learnt to swim! Room clean and basic, fresh towels daily, and good maid service, room a bit noisy on road side, can keep you awake. Good central location walk everywhere

8/10 Good

colin, portsmouth england

Liked: Room comfort
good location for bars and resterants
only English family in the complex so not easy to mix. lots of signs to say what was forbidden but all were ignored by the guests with out any action from the staff or management.

10/10 Excellent

Roberto, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than your money's worth
The apartments were basic but served our needs well and were clean. We had one apartment between four with two of us on sofa beds which were comfier than I expected. The staff were phenomenal. We had lost bags and mix ups with our transfer company and the front desk did all that they could to help us (especially when we needed Spanish speakers). This would be a great hotel for anyone going on holiday to relax as it's quiet, has great pool and loungers, close to the beach. Great access to nightlife if you felt like that but it would be best to bear in mond you wouldn't be staying alongside like-minded guests.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
the hotel was ok. the beds were hard but ok
the week was good bit suprised by the cost of sun beds on beach. The only gap was knowing details of transfer, however this also went good